Cannot click and select with Move Tool

[Dennison]

This is an intermittent problem - cannot select an area with text frames, images etc. when mouse clicked and area selected - nothing happens.  This corrects itself when the file is closed and re-opened.

 

Is anyone else experiencing this?

Macbook Pro 13"

Ventura 13.4.1 (c)

Affinity Publisher Beta 2.2.0 (1903)

[EmT]

Hi @Dennison
Would you be able to provide a screen recording of this issue in action? 

[Dennison]

I will certainly try next time it happens.

[Dennison]

As you can see, the Move Tool is selected, but when I click and drag with the mouse nothing is selecting.

Close and re-open - then it works

[Hangman]

Hi @Dennison,

Is the text you're trying to select sitting on a master page or a main page?

[Dennison]

normal main page - the only parts that are from a Master page are the header and footer.

[Hangman]

Hi @Dennison,

Are you happy to upload the pages/s shown in your screengrab so we can take a quick look, otherwise we're likely guessing as to possible causes...

[Gnobelix]

Hi everyone,

Same here, as described by @Dennison.
With a difference, this corrects not itself when the file is closed and re-opened.

 

Cheers

[Dennison]

I can upload a shortened file.  It seems to now happen with every file I open in AfPub, which suggests it's not in the file itself. 

 

Please send me a confidential link, thanks.  

[Hangman]

4 minutes ago, Dennison said:

I can upload a shortened file.  It seems to now happen with every file I open in AfPub, which suggests it's not in the file itself. 

That would be really helpful then at least we can see what might be causing the issue...

[Dennison]

DE TWIN MLog July 30.afpub

[HCl]

.

[Hangman]

On initial testing, I'm likewise having no issues selecting text and/or images on any of the pages in the file you uploaded though I'll continue to test further to see if I can replicate the issue...

1 hour ago, Return said:

You cannot simply drag around items on zoomed out view and select items on page 10/11 while the actual selected pages are 4/5 in the pages panel.

This shouldn't be a problem to do at all...

 

[HCl]

.

[Hangman]

16 minutes ago, Return said:

to me it shows the correct pages in the statusbar but the drag select doesn't select any layers in the layers panel in the same go.

I'm not sure I follow... I've re-recorded the screen recording to hopefully make it more obvious. Initially, pages 4 and 5 are selected in the Pages panel, the screen recording now shows the selection in the Layers panel. Zoom out and scroll down to Pages 14 and 15, marquee select the items on this spread and you can see the items are selected on both pages and in the Layers panel and Pages 14 and 15 are now the selected pages in the Pages panel.

Maybe I'm not understanding what you are referencing here though so let me know if you're referring to something else... 🙂

[Hangman]

On 7/26/2023 at 1:52 PM, Dennison said:

This is an intermittent problem - cannot select an area with text frames, images etc. when mouse clicked and area selected - nothing happens.  This corrects itself when the file is closed and re-opened.

Hi @Dennison,

When you see this happening, does it make any difference if you zoom in or out of the page in question, as in, when you can't select text or images with a mouse click or via a mouse drag marquee selection if you, Option Scroll or Cmd +/- to zoom the view in or out, are you still unable to make a selection using the mouse?

Also, when this happens are you still able to make selections in the Layers panel without any issues?

[Dennison]

Thanks for the investigations.

I'll check next time it happens and report back.

Currently having an issue with a new Text Frame creating a two Frames in a single group - yet nothing like that is selected.  I'll post elsewhere.  It's not grouped.

 

[Catshill]

1 hour ago, Dennison said:

Thanks for the investigations.

I'll check next time it happens and report back.

Currently having an issue with a new Text Frame creating a two Frames in a single group - yet nothing like that is selected.  I'll post elsewhere.  It's not grouped.

 

I see this was resolved in a different thread- you had two columns selected.

[Hangman]

1 hour ago, Dennison said:

Currently having an issue with a new Text Frame creating a two Frames in a single group - yet nothing like that is selected.  I'll post elsewhere.  It's not grouped.

Do you have a two-column text frame selected in the context toolbar?

 

[Dennison]

2 minutes ago, anto said:

This problem seems to apply only to Macs. I reported it to support via email. Hopefully they will fix it.
The essence of the problem is as follows. Take the side slider and go to any page. Try to select an element. You won't be able to do it until you scroll with the mouse wheel. Then you will be able to select it.
Here's a video that demonstrates this. This works for all files on the Mac. On Windows, it seems to work fine.

 

2023-07-31 о 09.56.56.mov 19.5 MB · 0 downloads

Great. Thank you.

[Hangman]

It's simply a screen redraw issue, the layers are actually being selected in the Layers panel only not being shown as selected. If you zoom in or out slightly even a tiny fraction or even just mouse scroll on the canvas a fraction of a mm then the selection is shown...

[Hangman]

Just now, anto said:

This is a problem. That's what I'm talking about.

I'm agreeing with you but just highlighting the fact that the items are selected in the Layers panel (not shown in your screen recording) so for the user it looks as though nothing is being selected at all when it actually is...

[Dennison]

Thanks for the updates and work around.

[HCl]

.

 

[Hangman]

Hi @Return,

So the issue you are seeing in your screen recording relates specifically to the point where you start your marquee selection and it's quite subtle...

If you imagine a horizontal dividing line at the mid-point between each set of spreads, anything above the cyan line in the red zone relates to the spread above, anything below the cyan line in the yellow zone relates to the spread below...

 

When you zoom out, scroll down and marquee select the items on Page 18 at the 11 sec mark, you start your marquee selection in the yellow zone, i.e., effectively on Page 18 and subsequently the items shown in the Layers panel are for Page 18 and 19 and your selection shows the items on Page 18 as the selected items. Pages 18 and 19 is also shown as the selected spread in the Pages Panel.

When you then scroll down and marquee select the items on Page 26 at the 19 sec mark, you start your marquee selection in the red zone, i.e., effectively on Page 26 even though you're selecting items on Page 28.

You can see this because after your marquee selection, Pages 26 and 27 is the selected spread in the Pages Panel and the items for Pages 26 and 27 are shown in the Layers panel. So you're not seeing any items selected in the Layers Panel because you've effectively selected the items on Page 28 but the Layers Panel is showing the items for Pages 26 and 27 (not Page 28 and 29) as your very first mouse click at the start of the marquee selection was just inside the red zone on, i.e., on Page 26.

If you repeat the exercise but ensure you marquee selection is below the mid-point (cyan line) between the speads you should see everything is selected and shown as selected in both the Pages and Layers Panels...