Jump to content
You must now use your email address to sign in [click for more info] ×

Bug reporting and feedback tips

Recommended Posts

  • Staff

Thanks so much for helping us test pre-release builds of our apps. The idea of the beta program is to primarily identify any bugs and issues we have introduced in the latest version or find problems where any new functionality in the apps is not performing as expected. We would also love to hear your feedback on any of the new features / improvements, and suggest any ways in which those features could be improved further. Below are some pointers...

Reporting bugs

If you do come across any bugs here are a few pointers on the best way to report them so we can quickly replicate and investigate a fix for the problem…

  • Check that you are using the latest version of the beta. We will be releasing regular new builds (every 7-14 days) and it's quite possible your issue has already been fixed.
  • Please let us know which app, operating system and device you are using. If you are happy to do so, and to save repeating yourself on each post, it's a great idea to include this information in your signature. You can do this via your forum account settings
  • If the issue relates to any of the new functionality in the app, please go to the relevant post about that feature and report your bug in that thread
  • If the issue relates to anything else please post in the general bugs area here.
  • If certain steps need to be followed to reproduce the problem, please explain that as clearly as possible
  • If the issue relates to a specific document please either attach to your post (preferable) or if you would prefer to not share the document publicly but are happy to share directly with us let us know on your post and we'll DM you for it.
  • If the bug involves a crash and you are given the option to send us a crash report, please do that as it really helps with our diagnostics. Even if you do send an automatic crash report it is still valuable to us for you to report the crash as a bug on the forum too.

Giving feedback

If you think there are ways we could make the experience of any of the new functionality better we would love to hear about it. Please keep this within scope of the improvements we have made, and post that feedback in reply to the relevant new feature / improvement post. We will do our best to take this feedback on board and if it's sensible / we have time we will certainly look at it - whether for the current update cycle or to have on our list for a future update.

Please bear in mind the beta forums are not for giving new feature suggestions which are outside of what have been added to the beta. You can give any new feature or improvement suggestions in our feedback forum for consideration in a future update cycle.

Other than that we hope you enjoy testing out our latest developments. If you have not enrolled into the beta program yet and would like to take part, you can do so here. This will immediately give you access to the latest 2.5 beta builds to try for yourself. If you have any questions about this or anything to do with the beta program please post in this members area for us / the community to respond to.

Thanks again for taking part!


Managing Director

Help make our apps better by joining our beta program!

MacBook Pro (16-inch, 2021) / Apple M1 Max / 64GB / macOS 12.0.1

iPad Pro 11-inch 3rd Gen / iPadOS 16.2

Link to comment
Share on other sites

  • 10 months later...
  • Staff

As a new process, Serif Info Bot now maintains a list of known issues reported during the current beta cycle in this "Beta Bugs" forums as the second post in is thread. 

And as a second post in each of the new features posts so you can see what has been reported/fixed for this new feature, like this one and this one


Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon


Link to comment
Share on other sites

This topic is now closed to further replies.
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.