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So, for my desktop with RX5500 i'll wait. But for HP Laptop with Intel HD Graphics 620 i have the same issue. (drivers and Windows is installed as latest as possible). What i'm doing wrong?

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58 minutes ago, qwz said:

So, for my desktop with RX5500 i'll wait. But for HP Laptop with Intel HD Graphics 620 i have the same issue. (drivers and Windows is installed as latest as possible). What i'm doing wrong?

What symptoms do you have?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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6 minutes ago, qwz said:

Exactly the same in this topic earlier.

And you read in this topic earlier?

https://forum.affinity.serif.com/index.php?/topic/126698-windows-hardware-acceleration-requirements/

Quote

Please note: AMD Radeon RX 5000 series and later cards are currently incompatible.

 

------
Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed

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yes. I wrote that for RX 5500 is in my desktop i know i have to wait but my laptop Intel 620 is NOT working neither and intel HD 620 IS NOT Radeon RX so what it can be done with AMD update with Intel chip? Or it's really not vendor but Serif devs problem!?

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3 minutes ago, qwz said:

Intel 620 is NOT Radeon RX

Shame on me for not reading carefully. Sorry. :(

 

------
Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed

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1 hour ago, qwz said:

No problem with this, dear Joachim. But what one can do with that problem?

You might give us a screenshot of the message you get when trying to activate hardware acceleration. And also of the output of dxdiag (the display tab for your Intel 620).

Also, you might start and stop your Affinity application, and then give us its Log.txt file. To find it:

  1. Press the Windows key and R.
  2. Paste this into the box: %appdata%\affinity
  3. Press OK.
  4. In the File Explorer box, select the application (e.g., Photo).
  5. Select 1.0
  6. Attach the Log.txt file here.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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[Success] Enabling pointer support
[DXCore] Found 2 adapters
Intel(R) HD Graphics 620
    Version: 27.20.100.8854
    IsHardware: Yes
    Supports D3D12 Feature Level 12.0: Yes
    HardwareID: PCI\VEN_8086&DEV_5917&SUBSYS_824B0000&REV_07
    LUID: 0x10F24
Microsoft Basic Render Driver
    Version: 10.0.19041.546
    IsHardware: No
    Supports D3D12 Feature Level 12.0: Yes
    HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00
    LUID: 0x11F11
[OpenCL] Found 1 platforms:
Name: Intel(R) OpenCL HD Graphics
    Vendor: Intel(R) Corporation
    Version: OpenCL 2.1 
[OpenCL] Found 1 devices for platform Intel(R) OpenCL HD Graphics:
Intel(R) UHD Graphics 620
    Vendor: Intel(R) Corporation
    Version: OpenCL 2.1 NEO 
(Skipping unsupported device)
[OpenCL] Found 1 platforms:
Name: Intel(R) OpenCL HD Graphics
    Vendor: Intel(R) Corporation
    Version: OpenCL 2.1 
[OpenCL] Found 1 devices for platform Intel(R) OpenCL HD Graphics:
Intel(R) UHD Graphics 620
    Vendor: Intel(R) Corporation
    Version: OpenCL 2.1 NEO 
(Skipping unsupported device)
    Installed
[OpenCL] Found 1 platforms:
Name: Intel(R) OpenCL HD Graphics
    Vendor: Intel(R) Corporation
    Version: OpenCL 2.1 
[OpenCL] Found 1 devices for platform Intel(R) OpenCL HD Graphics:
Intel(R) UHD Graphics 620
    Vendor: Intel(R) Corporation
    Version: OpenCL 2.1 NEO 
(Skipping unsupported device)

Actually, I did not know why it listed 2 devices here.

opencl.jpg

dxdiag.jpg

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16 minutes ago, qwz said:

Supports D3D12 Feature Level 12.0: Yes

Isn't this what is needed to make it work? So someone like @Mark Ingram has to solve this riddle?

------
Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed

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3 hours ago, Joachim_L said:

Isn't this what is needed to make it work? So someone like @Mark Ingram has to solve this riddle?

Just what I would have said :)

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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On 5/20/2021 at 8:51 AM, Joachim_L said:

Isn't this what is needed to make it work? So someone like @Mark Ingram has to solve this riddle?

I'm not sure why it's skipping the device ("(Skipping unsupported device)" in the log file). There are several reasons for this. I'm actually improving this as we speak, so keep an eye on beta updates. For ref: The Intel 620 should be supported.

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  • 2 weeks later...
3 hours ago, qwz said:

Still no support in latest (rather old) Intel driver for Iris Pro 5200 (i has is in second laptop).

What does DXDIAG say it supports?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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  • 2 weeks later...
On 6/5/2021 at 8:16 PM, qwz said:

Still no support in latest (rather old) Intel driver for Iris Pro 5200 (i has is in second laptop).

That's because it only supports D3D Feature Level 11.1. That GPU is in the Haswell chip, and the earliest supported Intel GPU is in the Skylake chips.

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  • 4 weeks later...
On 2/25/2021 at 10:32 AM, Mark Ingram said:

@Subclavius, if you were buying one today, I would recommend an NVIDIA card, purely because of the AMD OpenCL driver bug which has led us to disable hardware acceleration for the most recent AMD cards in the 1.9.1 patch. Hopefully we can work with AMD to get it sorted, or we can perhaps find a way to work around it, but I can't say how long that might take.

Hello Mark, any news regarding this situation? its almost half year and im running radeon 6800XT without HW A .... 

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1 hour ago, grapher said:

Hello Mark, any news regarding this situation? its almost half year and im running radeon 6800XT without HW A .... 

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3

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