AITCH Posted February 8, 2021 Share Posted February 8, 2021 (edited) I have had to go back to using 1.8.5 on my laptop (Windows 10) because the new Affinity Photo 1.9 update keeps crashing I never had problems crashing with version1.8.5....has anyone else been experiencing problems with the update? I think perhaps the update maybe too powerful for my laptop perhaps?? Edited February 8, 2021 by AITCH Additional info well88 1 Quote Link to comment Share on other sites More sharing options...
bobjala Posted February 9, 2021 Share Posted February 9, 2021 Likewise on Windows 10 desktop machine. After several changes to a jpg file program freezes with Affinity photo not responding shown on top line. This has happened on several occasions with no particular pattern. Back to 1.85 which seems to work ok. robertstirling and AITCH 2 Quote Link to comment Share on other sites More sharing options...
AITCH Posted February 10, 2021 Author Share Posted February 10, 2021 bobjala, my drivers are up to date as I got to thinking maybe that could be the issue but still no good. Filter Forge and Alien Skin in my filters list took forever to load up and really gave my Windows 10 laptop problems in 1.9 with regards crashing. Never a problem in 1.8.5 Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted February 10, 2021 Staff Share Posted February 10, 2021 If you can provide any workflow examples that reproduce the crash/issues on your system I can see if I can reproduce them on my mine to then pass to the developers. Quote Link to comment Share on other sites More sharing options...
Narf Posted February 10, 2021 Share Posted February 10, 2021 I've also had problems with 1.9 crashing, I've just uninstalled it and reinstalled the previous version, but I can't open my files anymore because they 'contain features from a newer version of affinity'. Bit at a loss as to what to do as I'm a freelancer and I've got a deadline that I'm already a week late on for various reasons and now I can't seem to keep the software running long enough to finish! AITCH 1 Quote Link to comment Share on other sites More sharing options...
AITCH Posted February 10, 2021 Author Share Posted February 10, 2021 20 minutes ago, Narf said: I've also had problems with 1.9 crashing, I've just uninstalled it and reinstalled the previous version, but I can't open my files anymore because they 'contain features from a newer version of affinity'. Bit at a loss as to what to do as I'm a freelancer and I've got a deadline that I'm already a week late on for various reasons and now I can't seem to keep the software running long enough to finish! Hope you get sorted mate. 1.9 looks nice starting up but contains new stuff I will never use for the most part, like helping to colour the gases in space and creating my own brushes?? I have been suggesting an image trace tool for vectorising for a while now (and I know it has been requested before on here). Such a useful idea completely overlooked 1.9 is laggy with Filter Forge and Eye Candy, and my screen all of a sudden returns back to Windows 10 desktop without any prioe warning......a huge 👎 from me sorry Affinity Quote Link to comment Share on other sites More sharing options...
chunksoft Posted February 11, 2021 Share Posted February 11, 2021 I am also having the same problem, it just crashes after the update. Quote Link to comment Share on other sites More sharing options...
ronald618 Posted February 11, 2021 Share Posted February 11, 2021 I'm having so many issues with the update that I tried going back to the previous version. But now I find that the previous version does not recognize the files that I created in 1.9! So now I'm stuck with 1.9 and the constant beachballs. Truly unacceptable. Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 12, 2021 Share Posted February 12, 2021 6 hours ago, ronald618 said: I'm having so many issues with the update that I tried going back to the previous version. But now I find that the previous version does not recognize the files that I created in 1.9! So now I'm stuck with 1.9 and the constant beachballs. Truly unacceptable. The beta has various crash/performance fixes. Suggest you try that Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Tar Posted February 12, 2021 Share Posted February 12, 2021 I had a feeling I'd have problems with this update when I saw that the usual dock icon has been replaced by a blank rectangle with an A on it - that happened on a previous upgrade too, but was fixed with a minor upgrade. I've had several annoying niggles so far - mostly with tools and colours - but the only time it's crashed with 1.9 is when I tried to follow along with a recent video posted on Youtube detailing how to create a LUT from a colour grade - no problem creating the colour grade, but as soon as I went to File →Export LUT ... it crashed. I tried it three times with the same result. Quote Link to comment Share on other sites More sharing options...
AnHo06 Posted February 12, 2021 Share Posted February 12, 2021 We are experiencing the same issue with 1.9. It crashes every 3-5 minutes under Windows 10. I cannot see any specific pattern. Going back to 1.8.5 is no option because we used a lot of our files already in 1.9. Designer works fine but with Photo we can not work at all. You cant use Photo 1.8.5 with Designer 1.9 so were stuck now. I hope the issue will be fixed soon. We have to export all the files for the moment and start using creativ cloud again. Our clients wont wait for affinity to fix this. Quote Link to comment Share on other sites More sharing options...
Andreas Wollenhaupt Posted February 12, 2021 Share Posted February 12, 2021 (edited) Yes, i have also problems, opend toppic but no response: ==> Can anyone support me a link, where i can download the version 1.8.5? Thanks. ----------- Publisher Version 1.9.0.932 I'm german speaking and i try to explain my problem in english. Yesterday the program was new installed on my Lenovo P1 Gen2. Worked well and i try learning and do some work - with saving the file before closing the program. Today, i started the program again and i become an error message, found non-safed file ? why?? On the program-folder "file" - "last version open" i can find my file from yesterday and i can open it - it looks like my processing status yesterday night. Project-File can also be found on the harddrive - 830kb - saved 10/02/2021 23:26 I can do changes on my projec, insert new pictures.... BUT: if i try to save => the program crashes! Another try => save as => new file name is gives => while saving => the program crashes! reopen the new file from my SSD harddrive => error message " File type not supported" - file is on local harddrive - but without any data = 0KB next try: uninstall programm and new installing - same crappy behaviour - crashes while saving. and: after installing new, no Log-in and register with number was needed. Pls show me a solution, how to save my project without crashing - unfortunately it is not possible to work with it. Not very confidence inspiring Thanks in advance Andreas Edited February 12, 2021 by Andreas Wollenhaupt Quote Link to comment Share on other sites More sharing options...
Tar Posted February 13, 2021 Share Posted February 13, 2021 18 hours ago, Tar said: I had a feeling I'd have problems with this update when I saw that the usual dock icon has been replaced by a blank rectangle with an A on it - that happened on a previous upgrade too, but was fixed with a minor upgrade. I've had several annoying niggles so far - mostly with tools and colours - but the only time it's crashed with 1.9 is when I tried to follow along with a recent video posted on Youtube detailing how to create a LUT from a colour grade - no problem creating the colour grade, but as soon as I went to File →Export LUT ... it crashed. I tried it three times with the same result. I've downloaded the new Beta and it has fixed the Export LUT problem. The dock icon is correct also. Thanks. Quote Link to comment Share on other sites More sharing options...
Harding Posted February 13, 2021 Share Posted February 13, 2021 Yep, me too. Crashes about 5 minutes into any project. Quote Link to comment Share on other sites More sharing options...
hank schoch Posted February 15, 2021 Share Posted February 15, 2021 Until the many. many bugs in version 1.9 are fixed, I wish Affinity would give us the option to re-install 1.8.5. I'd rather have something that works and that I can rely upon than new features I may never use. I've been a big fan, but this is very disappointing. Hello, Serif/Affinity, are you listening? Quote Link to comment Share on other sites More sharing options...
cidney Posted February 15, 2021 Share Posted February 15, 2021 Open Affinity photo 1.9 loads up, chose new document, click A4, affinity closes, try to open jpeg Affinity Photo opens and immediately closes. What have you done? Uninstalled, clean out temp files, restart computer, download Affinity Photo 1.9 install with name and serial number, try the above, same happens! Can't find who said they had done this, but open device manager, select Display Adaptors, Uninstall display adaptors, close Device Manager, close windows and restart computer, check display adaptors, mine both reinstalled, Intel (R) HD Graphics 4600 and Nvidia Geforce GT 750M. working like a treat. I suspect windows updates. akauser 1 Quote Link to comment Share on other sites More sharing options...
Gail L. Posted February 15, 2021 Share Posted February 15, 2021 I've been looking at these forums for the last couple of days to see if anyone else was having issues and it looks like they are. Pretty much everything I try to do results in a crash. I tried to import a brush - crash. Save a .Tiff file - crash. Looks like I'll have to go back to the previous version until they get this worked out. akauser 1 Quote Link to comment Share on other sites More sharing options...
hank schoch Posted February 15, 2021 Share Posted February 15, 2021 57 minutes ago, Gail L. said: I've been looking at these forums for the last couple of days to see if anyone else was having issues and it looks like they are. Pretty much everything I try to do results in a crash. I tried to import a brush - crash. Save a .Tiff file - crash. Looks like I'll have to go back to the previous version until they get this worked out. Good luck with that, Gail. I've tried several times to re-install 1.8.5, and both times the effort has failed because I've already installed 1.9. If there's a work-around, I'd love to know it. The easiest fix right now would be for Affinity to enable users to go back to an earlier version until 1.9's bugs are worked out. I've learned a lesson. Never download the newest update until checking Affinity forums to ensure that others are aren't having problems. a2jc4life 1 Quote Link to comment Share on other sites More sharing options...
Gail L. Posted February 15, 2021 Share Posted February 15, 2021 1 hour ago, hank schoch said: Good luck with that, Gail. I've tried several times to re-install 1.8.5, and both times the effort has failed because I've already installed 1.9. If there's a work-around, I'd love to know it. The easiest fix right now would be for Affinity to enable users to go back to an earlier version until 1.9's bugs are worked out. I've learned a lesson. Never download the newest update until checking Affinity forums to ensure that others are aren't having problems. I'll report back after I try it. 🍀 Quote Link to comment Share on other sites More sharing options...
akauser Posted February 15, 2021 Share Posted February 15, 2021 Me too! Both Affinity Designer/Affinity Photo kept on crashing ( Mac user). I can't even do anything after I opened an image in Affinity Photo. In Affinity Designer, the beach ball appeared right after I ungrouped the layers ( I have no choice, but to close the program which was also hard because it was non responsive- I end up rebooting my computer manually). I never had a single problem with these programs before the update. Is there a way to revert it to the previous version? Quote Link to comment Share on other sites More sharing options...
William1920 Posted February 16, 2021 Share Posted February 16, 2021 Since installing the latest version of Affinity Designer, the program often freezes and then closes when I try to add an asset from the workplace to the asset tab. It doesn't happen every time but does for the majority of times I attempt this action. Has anyone any possible solution to this? It doesn't help to use the beta version as it is a separate install and doesn't have any of the assets installed that I need to use for my work. Quote Link to comment Share on other sites More sharing options...
AITCH Posted February 16, 2021 Author Share Posted February 16, 2021 1.8.5 versions of Photo, Designer and Publisher (I successfully loaded all 3) https://store.serif.com/update/windows/photo/1/ https://store.serif.com/update/windows/designer/1/ https://store.serif.com/update/windows/publisher/1/ akauser 1 Quote Link to comment Share on other sites More sharing options...
hank schoch Posted February 16, 2021 Share Posted February 16, 2021 Did you have to uninstall 1.9 first, or were you able to overwrite it? I've tried to install 1.8.5 three times from that source and have failed every time with the message that a newer version is available. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 16, 2021 Staff Share Posted February 16, 2021 Yes you uninstall 1.9.0 first if you want to install an earlier version Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
hank schoch Posted February 16, 2021 Share Posted February 16, 2021 Thanks. I did that just before opening your response and will attempt now to install 1.8.5. And...(a few minutes later) Success! Happy camper again. akauser 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.