ShanHaq Posted February 6, 2021 Share Posted February 6, 2021 Hi, I purchased Affinity Products (Photo, Publisher and Designer) from Microsoft Store for my Windows desktop couple of months back and now recently upgraded to the 1.9 version. When I try to register I get an error message shown below. I have tried several times with no success. I would like to get the free assets by registering my products. Please help. ngolay and CNeeley 2 Quote Link to comment Share on other sites More sharing options...
swarfendor437 Posted February 7, 2021 Share Posted February 7, 2021 I have same issue, my registered purchase was when I was with TalkTalk - Affinity don't have the capacity to change account information and I can't remember my login. My TalkTalk email is now defunct as I am now with Zen. Cannot login with my gmail account so I am well and truly stuffed! Hope this gets sorted double-quick! Replaced my email account with x's for privacy. My purchase was quite some time ago from Affinity directly, not through Windows Store. (Not using Windows 10). ngolay 1 Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted February 11, 2021 Staff Share Posted February 11, 2021 Hi ShanHaq, Welcome to the forums Have you tried this again since? Please let me know if you are still having issues. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
ShanHaq Posted February 12, 2021 Author Share Posted February 12, 2021 Yes, still having the same issue. Quote Link to comment Share on other sites More sharing options...
draco554 Posted February 12, 2021 Share Posted February 12, 2021 I am having a similar issue. I downloaded the latest version. I cannot register it. My password showed invalid. I tried to reset it. It was still denied. My mistake I imagine was that I downloaded it, and it was a special offer... only $24.99. I have to assume that a special offer like this would deny registration. ngolay 1 Quote Link to comment Share on other sites More sharing options...
PurpleAqua Posted February 12, 2021 Share Posted February 12, 2021 I'm having a similar issue. Macbook Air with M1 chip. When I click on Register I get the spinning "beach ball" endlessly and an empty window. Quote Link to comment Share on other sites More sharing options...
axelitus Posted February 12, 2021 Share Posted February 12, 2021 I am having the same problem. I purchased Designer and Photo through the Microsoft Store and in both applications I cannot register my app. Quote Link to comment Share on other sites More sharing options...
ShanHaq Posted February 13, 2021 Author Share Posted February 13, 2021 This issue has been resolved in the Beta version of 1.9 release. Please follow this link to download the beta version and register your product. Quote Link to comment Share on other sites More sharing options...
axelitus Posted February 14, 2021 Share Posted February 14, 2021 Thank you @ShanHaq! I've installed the beta versions and registered without problems. I then opened the non-beta versions and entered my account details and it worked. Quote Link to comment Share on other sites More sharing options...
Cecilia Habanero Posted September 4, 2021 Share Posted September 4, 2021 I have the same issue with the newest update and I do not have a beta version to use to rectify it. Is.Me 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 4, 2021 Share Posted September 4, 2021 1 hour ago, Cecilia Habanero said: I have the same issue with the newest update and I do not have a beta version to use to rectify it. You can install the beta version as described in the appropriate beta forum for your application and OS. There will be a pinned topic near the top of the forum with the download link, and the beta will install separately from the retail version. Cecilia Habanero 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.6.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.6.1 Link to comment Share on other sites More sharing options...
Staff Tom Lachecki Posted September 4, 2021 Staff Share Posted September 4, 2021 3 hours ago, Cecilia Habanero said: I have the same issue with the newest update and I do not have a beta version to use to rectify it. Is the error message exactly the same as in the screenshots further up the thread? Quote Link to comment Share on other sites More sharing options...
Farmcaster68 Posted September 23, 2021 Share Posted September 23, 2021 I have this same issue. Same error. DL'd Photo and Designer and can't register either. This shouldn't be happening. If you're promoting the product with free add-ons that prompt me to buy (I was going to anyway) then there should be no such errors. Period. ESPECIALLY after 8 months of similar complaints. What's going on?? What is the final fix for this? I want the add-ons and I want to get started. Let's go. emmrecs01 and CNeeley 1 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 23, 2021 Share Posted September 23, 2021 8 hours ago, Farmcaster68 said: I have this same issue. Same error. DL'd Photo and Designer and can't register either. This shouldn't be happening. If you're promoting the product with free add-ons that prompt me to buy (I was going to anyway) then there should be no such errors. Period. ESPECIALLY after 8 months of similar complaints. What's going on?? What is the final fix for this? I want the add-ons and I want to get started. Let's go. Welcome to the Serif Affinity Forums. 'What OS do you use, and exactly what error are you getting? If it's macOS, and you're getting error 0x00000001 you might have success just moving past the error, then closing the program, and restarting it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.6.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.6.1 Link to comment Share on other sites More sharing options...
Tertz29 Posted January 11, 2022 Share Posted January 11, 2022 (edited) I am having this same issue. I had the trial versions, purchased the full versions and was able to start them all, but can't register any of them. I am using Windows. Edited January 11, 2022 by Tertz29 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 11, 2022 Share Posted January 11, 2022 11 minutes ago, Tertz29 said: I am having this same issue. I had the trial versions, purchased the full versions and was able to start them all, but can't register any of them. I am using Windows. Welcome to the Serif Affinity forums. Some users have reported that closing the application, then right-clicking on it and choosing Run as Administrator will allow the Registration to work. Note, though, that the this Registration is completely optional, and serves only to enable the Content Synchronization functions of the My Account function, and (perhaps) to get you some free content packages. It is not required for use of the product. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.6.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.6.1 Link to comment Share on other sites More sharing options...
ThrivaSemper Posted January 15, 2022 Share Posted January 15, 2022 (edited) Having the same problem... same screens as shown above. Publisher 1.10.4 bought from Serif store. mac mini running 10.14.6. Tried reinstalling program, same issue - bring up Register Your App window... click Register Now button... all I get is 'Please wait a moment' followed by 'We're sorry. Timeout while waiting for registration service "ready" notification' Actually the problem might be that I can't sign in. Signed out of my other two apps and now can't sign back in. Edited January 15, 2022 by ThrivaSemper Quote Link to comment Share on other sites More sharing options...
ThrivaSemper Posted January 15, 2022 Share Posted January 15, 2022 OK... found the resolution here Dan C 1 Quote Link to comment Share on other sites More sharing options...
Kiyot Posted January 16, 2022 Share Posted January 16, 2022 (edited) Windows用のAffinityPhotoをインストールししました。 Photoを登録する事ができません。 Edited January 16, 2022 by Kiyot 意味が違って訳されていた Quote Link to comment Share on other sites More sharing options...
Dan C Posted January 17, 2022 Share Posted January 17, 2022 こんにちは @Kiyot, これらの手順に従うと、Affinityアプリを登録できるようになるため、以下の見積もりを参照してください- On 1/11/2022 at 5:55 PM, walt.farrell said: 一部のユーザーは、アプリケーションを閉じてから右クリックし、[管理者として実行]を選択すると、登録が機能するようになると報告しています。 ただし、この登録は完全にオプションであり、マイアカウント機能のコンテンツ同期機能を有効にするためだけに機能し、（おそらく）無料のコンテンツパッケージを取得するためにのみ機能することに注意してください。 製品の使用には必要ありません。 よろしくお願いします Quote Link to comment Share on other sites More sharing options...
Kara Posted January 18, 2022 Share Posted January 18, 2022 I'm also getting the same error trying to log into my register with Affinity Designer on my mac 10.14.6. I've closed and reopened and also restarted my computer but the error is still there. Quote Link to comment Share on other sites More sharing options...
William Milligan Posted January 18, 2022 Share Posted January 18, 2022 I have reformatted my computer and can not register Publisher. Won't accept mt e-mail and registration code. Please help William Milligan k4bx@hotmail.com Quote Link to comment Share on other sites More sharing options...
HenrikM Posted January 19, 2022 Share Posted January 19, 2022 12 hours ago, William Milligan said: I have reformatted my computer and can not register Publisher. Won't accept mt e-mail and registration code. Please help William Milligan k4bx@hotmail.com I have the same problem. Might have a solution. I took the advice earlier in this thread, and started Affinity Photo as an administrator. You can do that by right-clicking on the Affinity Photo icon and selecting "Run as Administrator" in the pop-up menu. That enabled me to start the login process. Unfortunately, the Affinity store was down for maintenance, so I'll have to try again in a couple of hours. Quote Link to comment Share on other sites More sharing options...
iconoclast Posted January 19, 2022 Share Posted January 19, 2022 This is realy an annoying problem. I had to set up up my computer, and even I managed it to reinstall the Affinity apps and to sign in with admin-privileges to get and install my additional stuff, I now have to start the apps as addmin every time to be able to use the additional stuff. Otherwise f.e. the Assets panel of Photo is empty. Hope it will be fixed soon! CNeeley 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 19, 2022 Share Posted January 19, 2022 1 hour ago, iconoclast said: This is realy an annoying problem. I had to set up up my computer, and even I managed it to reinstall the Affinity apps and to sign in with admin-privileges to get and install my additional stuff, I now have to start the apps as addmin every time to be able to use the additional stuff. Otherwise f.e. the Assets panel of Photo is empty. Hope it will be fixed soon! You might try this procedure for now: Run as Administrator Sign-in to My Account Make sure the Assets have downloaded/installed Sign-out from My Account, and during the sign-out process tell the application to keep the content installed and usable. Close the application Run it normally, and see if the Assets are still available. iconoclast 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.6.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.6.1 Link to comment Share on other sites More sharing options...
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