benjack Posted September 1, 2020 Share Posted September 1, 2020 HelloI can no longer open affinity photo I no longer have the working page can you help me here is the photo of what I see Quote Link to comment Share on other sites More sharing options...
benjack Posted September 2, 2020 Author Share Posted September 2, 2020 am not happy I bought a product and it does not work, I ask for assistance and no answer I find it not too seriousthank you Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted September 2, 2020 Share Posted September 2, 2020 10 minutes ago, benjack said: am not happy I bought a product and it does not work, I ask for assistance and no answer I find it not too seriousthank you Have you checked this post? Quote Link to comment Share on other sites More sharing options...
benjack Posted September 2, 2020 Author Share Posted September 2, 2020 thank you for your answer but I am not competent enough to solve the problem on my own I bought a product and it does not work so like any after-sales service you have to provide troubleshooting - currently when I open affinity I have a black screen and nothing happensthank you Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted September 2, 2020 Share Posted September 2, 2020 1 hour ago, benjack said: thank you for your answer but I am not competent enough to solve the problem on my own I bought a product and it does not work so like any after-sales service you have to provide troubleshooting - currently when I open affinity I have a black screen and nothing happensthank you Please check my link above and see whether you have any of the applications installed (e.g. Duet Display). I can't look at your machine and do that for you. Quote Link to comment Share on other sites More sharing options...
benjack Posted September 2, 2020 Author Share Posted September 2, 2020 I have nothing installed among the links you sent me, I have an nvidia RTX2070 SUPER graphics card with the latest driverthank you Quote Link to comment Share on other sites More sharing options...
Ron P. Posted September 3, 2020 Share Posted September 3, 2020 What happens when you click on the Create button in the bottom right? It should open a new document with the size you have selected. OR you can just double-click on the document size you have selected. Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
benjack Posted September 3, 2020 Author Share Posted September 3, 2020 now i have nothing left it's just a black screen so i can't use software i paid for?thank you for helping me find a solutioncdtjjb. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted September 3, 2020 Share Posted September 3, 2020 35 minutes ago, benjack said: now i have nothing left it's just a black screen so i can't use software i paid for?thank you for helping me find a solutioncdtjjb. This sounds like you have some software installed on your system which is breaking the rendering of the UI. I've seen this before with Duet Display. Try starting the application with the --no-hw-ui command line parameter to see if this solves the problem. Quote Link to comment Share on other sites More sharing options...
Danielcz Posted September 3, 2020 Share Posted September 3, 2020 58 minutes ago, Mark Ingram said: This sounds like you have some software installed on your system which is breaking the rendering of the UI. I've seen this before with Duet Display. Try starting the application with the --no-hw-ui command line parameter to see if this solves the problem. Qt FTW :D Quote Core i7 4770 - AMD Radeon RX 6500XT - 32GB RAM - Asus z87-Pro - Asus Phoebus - Windows 7 x64 SP1 / Windows 10 x64) - https://danielmoravek.com Link to comment Share on other sites More sharing options...
Staff Dan C Posted September 3, 2020 Staff Share Posted September 3, 2020 Hi @benjack, My sincerest apologies for the delayed response here, unfortunately as this was originally posted into the bugs section of the forums, our QA team had to re-assign the 'ticket' to the Technical support team and this has caused a slightly longer response time for this post, my apologies. Please do try the above suggestions recommended by Mark and let us know how this goes, as we're happy to help resolving this issue for you. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
benjack Posted September 3, 2020 Author Share Posted September 3, 2020 I don't know how to start the command parameterthank you for explainingcdt Quote Link to comment Share on other sites More sharing options...
Alfred Posted September 3, 2020 Share Posted September 3, 2020 7 minutes ago, benjack said: I don't know how to start the command parameter Please see: https://www.techwalla.com/articles/how-to-add-a-command-line-parameter-to-a-windows-shortcut Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
benjack Posted September 3, 2020 Author Share Posted September 3, 2020 This is what I did is this good or something is missingthank you Quote Link to comment Share on other sites More sharing options...
firstdefence Posted September 3, 2020 Share Posted September 3, 2020 That looks correct benjack Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
benjack Posted September 3, 2020 Author Share Posted September 3, 2020 ok thank you but the problem still persists black screen Quote Link to comment Share on other sites More sharing options...
benjack Posted September 3, 2020 Author Share Posted September 3, 2020 if by chance we do not manage to solve the problem, I ask for a refund for the purchase of the softwarethank youjjb Quote Link to comment Share on other sites More sharing options...
Danielcz Posted September 3, 2020 Share Posted September 3, 2020 HW spec (or name/model of your computer) ? OS and update version ? Drivers? does affinity need some version of redistribute (c++)? exporting dxdiag? screenshot of your running apps from system tray or windows task manager -> processes? In system tray if some app is there from motherboard, sound card, ssd drive or something try to exit/quit/close all you can Quote Core i7 4770 - AMD Radeon RX 6500XT - 32GB RAM - Asus z87-Pro - Asus Phoebus - Windows 7 x64 SP1 / Windows 10 x64) - https://danielmoravek.com Link to comment Share on other sites More sharing options...
Jowday Posted September 3, 2020 Share Posted September 3, 2020 1 hour ago, benjack said: if by chance we do not manage to solve the problem, I ask for a refund for the purchase of the softwarethank youjjb Returns and Refunds What is your returns policy? We want you to be 100% satisfied with your Affinity purchase. If you are not satisfied with your product for any reason, you may return it within a 14 day period after receipt of your product to receive a full refund. Please email affinityreturns@serif.com with your name, order number and reason for returning the item to begin the process. If you are returning a physical item a returns label will be emailed to you for printing. If you do not have access to a printer, a physical label can be despatched to you upon request. After receipt of the return at Serif, a refund will be authorised within 2-3 days. Please note – postage and packaging charges for returns of physical items are your responsibility. We strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us, as we won’t be able to process your refund until we receive the item. Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Alfred Posted September 3, 2020 Share Posted September 3, 2020 18 minutes ago, Jowday said: If you are not satisfied with your product for any reason, you may return it within a 14 day period after receipt of your product to receive a full refund. The OP has been using the product for more than a year, so it’s much too late for that! Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
benjack Posted September 4, 2020 Author Share Posted September 4, 2020 yes but the product does not work so you have to do your best so that I can use itthank youjjb Quote Link to comment Share on other sites More sharing options...
benjack Posted September 4, 2020 Author Share Posted September 4, 2020 here is the screen print request in addition I made a screen print of affinity when I opened the black screen application and this is what I seeI also have WINDOWS 10 64 with the latest version, an nvidia RTX 2070 SUPER graphics card with the latest driver versionthank you Quote Link to comment Share on other sites More sharing options...
Alfred Posted September 4, 2020 Share Posted September 4, 2020 Thank you for the screenshots. Please also tell us your system specs, otherwise there is little chance of identifying the cause of the problem. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
benjack Posted September 4, 2020 Author Share Posted September 4, 2020 here is DXDIAG Quote Link to comment Share on other sites More sharing options...
Move Along People Posted September 4, 2020 Share Posted September 4, 2020 - Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
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