cayenne Posted February 22, 2020 Posted February 22, 2020 Hi all, Is this public forum the only method to get support on the Affinity Products like Photo, etc? I can't seem to find how to submit trouble tickets directly to the Affinity Team....am I missing the links somewhere? thank you, C Quote
Bad_Wolf Posted February 22, 2020 Posted February 22, 2020 Hi Cayenne, You can find contact information on the following page : Contact Serif Hope this helps. Chris Quote
Pšenda Posted February 22, 2020 Posted February 22, 2020 1 hour ago, Bad_Wolf said: on the following page On the link, Serif writes: So yes, the forum is the only official support option. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
walt.farrell Posted February 23, 2020 Posted February 23, 2020 The forum is often quite effective as a support mechanism, @cayenne. In addition to Serif staff, there are many knowledgeable users who can provide answers and advice for many problems that newer users have. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
h_d Posted February 23, 2020 Posted February 23, 2020 If you want to submit a bug @cayenne then there's a dedicated area here. Quote Affinity Photo 2.5.3, Affinity Designer 2.5.3, Affinity Publisher 2.5.3, Mac OSX 14.5, 2018 MacBook Pro 15" Intel.
Cecil Posted February 23, 2020 Posted February 23, 2020 4 hours ago, cayenne said: submit trouble tickets If your looking “specifically” to submit a trouble ticket, sorry this is not available in forum. As others posted above, ask and help will be provided or if necessary, instructions to submit appropriate bug report (h_d) just posted above as I was typing, Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection
Staff DWright Posted February 23, 2020 Staff Posted February 23, 2020 You can also contact us by using the Email address of affinitysupport@serif.com Quote
cayenne Posted February 24, 2020 Author Posted February 24, 2020 On 2/23/2020 at 5:20 AM, DWright said: You can also contact us by using the Email address of affinitysupport@serif.com OK thank you all!! Quote
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