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Jon P

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Everything posted by Jon P

  1. We have an issue logged with another file doing a similar thing, if you can provide the file I can check it's the same cause.
  2. Hi @Shark80, I seen to be able to save as package and then save normally or save as another package if I choose it, does it become disabled for you, or fail to save?
  3. Hey @Lin D, Can you upload the file here and i'll take a look Thanks
  4. Thanks @DMullerDesign, we've had a couple of reports of this so are investigating it, but glad it's worked around for you
  5. @CP16 That file is loading in the current beta fine for me, what happens when you say it fails to load, does it crash or error at all? The only thing I'm missing is some of the fonts you used but i'd be surprised if they were causing it to fail to open
  6. Hi @DMullerDesign, The crash report indicates it's crashing in relation to a linked pdf file, I would have thought replacing the linked pdf files would have fixed it but that doesn't seem to have helped Can you upload the file here and i'll take a look If there's not many PDF's in the file you could break the links to them and see if that would prevent the crash.
  7. Hi @woge1011 Are you able to try on the latest beta here and if it still crashes on open upload the file here Thanks
  8. Thanks, I've logged this for some further investigation
  9. @Michael H Good call, I can reproduce it now in Separated Mode on MacOS 10.12, it's now logged with us
  10. Hi @Designer123, Sorry for the delay, I can reproduce this now and it's been logged with development.
  11. Könnten Sie es auf den folgenden Link hochladen, da ich denke, dass das Anhängen an das Forum die Datei leicht verändert hat. https://www.dropbox.com/request/HF5xNgjAjmP9ZSx1B4Ax
  12. @DMullerDesign Is it possible for you to provide the crash report? Thanks
  13. Hi @SebastianBer, Are you finding this happens in a new document or just the one you are working with? Is there any chance of a short video demonstrating the issue? Thanks
  14. Hi, are you able to reset the application by holding down the CTRL key (be warned, this will reset any user settings or assets so let me know if that's an issue and we can try another way) and letting me know if that solves the issue? thanks
  15. @Hans-Peter Willkommen in den Foren. Können Sie die Datei hochladen, die falsch gemeldet wurde? Einige Testdateien, die ich hier habe, scheinen korrekt gemeldet zu werden
  16. @larsioo Could you try the latest beta here as there's some fixes for a few files that crashed on open in 1.9. If it still has this issue with the index can you upload the document here Thanks
  17. @Loïc MIAME If you are still having this issue could you attach the file you are copying from?
  18. Hi @Mayvie, I've split this into it's own thread. Are you able to upload the file that is taking longer to open?
  19. @TG2008 Can you upload the file in question to the above link?
  20. Thanks for the report @Samolevsky. It was enabled for me originally but using those dropdowns it did change to disabled which it shouldn't be doing, I've logged this.
  21. Hi @Ann Stephens, Can you upload the document and the version of the Gill Sans font you are using here and I'll take a look Thanks
  22. I can't seem to reproduce this with a quick test, do they show as modified in the dialog when you are saving the package?
  23. I've moved this to Publisher I can't reproduce this (assuming the master page double clicked in step 1 has another master applied to it), can you maybe upload an example document?
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