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Rick G

Beta updates STILL failing

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When it fails, it forces you to reboot, so I'm guessing it fails everytime unless you reboot. Have you tried to totally disable UAC in those moments ? (very bottom line of the slider)

EDIT: Oh...Windows defender is on, too.


Affinity Designer and Affinity Photo licenses, Windows 7, i7  860 (2009) 2.8 GHz,  8 GB RAM, GTX 1050 2 GB, HD 7200 RPM.  Wacom Intuos 4 XL.

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3 minutes ago, SrPx said:

When it fails, it forces you to reboot, so I'm guessing it fails everytime unless you reboot.

I don't know that Rick has said he's forced to reboot. He reboots, and then it works. But perhaps it would also work if he just reran the installer by right-clicking and choosing Run as Administrator.


-- Walt

Windows 10 Home, version 1903 (18362.239), 16GB memory, Intel Core i7-6700K @ 4.00Gz, GeForce GTX 970
Affinity Photo 1.7.2.471 and 1.7.2.464 Beta   / Affinity Designer 1.7.2.471 and 1.7.2.4464 Beta  / Affinity Publisher 1.7.2.471 and 1.7.2.458 Beta

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Nope I do not go in and mess with the settings

Defender is off


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

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Just now, walt.farrell said:

I don't know that Rick has said he's forced to reboot. He reboots, and then it works. But perhaps it would also work if he just reran the installer by right-clicking and choosing Run as Administrator.

I did that for the video. It does not help


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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58 minutes ago, Rick G said:

Nope I do not go in and mess with the settings

Well, is only setting the UAC to cero, the bottom.  At least for the sake of ruling it out...


Affinity Designer and Affinity Photo licenses, Windows 7, i7  860 (2009) 2.8 GHz,  8 GB RAM, GTX 1050 2 GB, HD 7200 RPM.  Wacom Intuos 4 XL.

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I'd be curious to see tho in there's two processes in the task manager... although may have no sense...

PD: with forced to reboot, I meant that until he rebooted, the install wouldn't work.


Affinity Designer and Affinity Photo licenses, Windows 7, i7  860 (2009) 2.8 GHz,  8 GB RAM, GTX 1050 2 GB, HD 7200 RPM.  Wacom Intuos 4 XL.

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5 minutes ago, SrPx said:

I'd be curious to see tho in there's two processes in the task manager... although may have no sense...

PD: with forced to reboot, I meant that until he rebooted, the install wouldn't work.

No. Just after starting up the other morning, the Publisher update failed. Before I rebooted I updated both Photo and Designer. NONE of them had been running at all that day 


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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8 minutes ago, SrPx said:

Well, is only setting the UAC to cero, the bottom.  At least for the sake of ruling it out...

Thanks for the input. I will try that 


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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15 hours ago, Rick G said:

I only installed Avast recently and this issue has been going on for months with no change in the way the update goes. The installs failed even with Windows defender switched off at one point

And it's only Publisher that fails? You can update Designer / Photo OK?

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I remember that i had a Problem some Month ago and, so far as i still know, there was a Problem with Frame Network and after updating this, it was working well but i´m really not sure if it was the same Problem. But i believe it was the same...
On my System was Frame Network 4.6 running and i had to update to 4.7.... there was something like that I had  problems with.
On my System is now Frame Network 4.8 running.


Have a nice day.
Ich wünsche einen schönen Tag.

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5 hours ago, Mark Ingram said:

And it's only Publisher that fails? You can update Designer / Photo OK?

Yes. Photo and Designer update perfectly. After starting the computer a few days ago I installed all 3 starting with Publisher which failed followed by the other 2 which updated correctly (then a reboot to finish with Publisher)+


Affinity Designer 1.7.1.404 & beta 1.7.2.464  Affinity Photo 1.7.1.404 beta  1.7.2.464 Affinity Publisher 1.7.0.422 beta  1.7.2.458

Windows 10 Pro 64-bit 1709

CPU Intel Core i7 4770 @ 3.40GHz Haswell 22nm Technology

RAM 32.0 GB Dual-Channel DDR3 @ 798 MHz (11-11-11-28)

Motherboard Gigabyte Technology Co. Ltd. B85M-D3H (SOCKET 0)

Graphics Intel HD Graphics 4600 (Gigabyte)

yoda.png

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I had the same issue this morning, needing to reboot before being able to install the latest APublisher beta.  But I didn't have the issue the last time I upgraded the beta.

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On 7/15/2019 at 1:22 PM, walt.farrell said:

Do your setup log files show the same error that Rick G has been reporting?

You can find them, after a failure, by pressing and holding the Windows key, then pressing R. In the Run box that appears, enter %temp%\AffinitySetup and you'll get a File Explorer window opened to the folder that contains them. The subfolder with the latest date corresponds to the most recent installation attempt.

Sorry for my late answer. I've been gone on vacation.

I tried to update to the latest beta of Affinity Photo (as I said before the setup fails for all Affinity beta products) and got the same "Setup failed" again. This time I right clicked and started the installation with admin rights but got the same error (just as Rick in the video). My UAC setting is set to the lowest alternative (off) and I do not have Controlled folder access on. I'm not using any antivirus except the built in Windows defender. I have attached my setup log files and they seems similiar to Ricks.

What I've noticed when entering the installation directory after the setup failed (C:\Program Files\Affinity) is that the "Photo Customer Beta" folder is still there but I have no rights to access it and when hovering over it it sais its empty. When right clicking I have no read rights in the security settings tab (see screenshot in Swedish) and clicking advanced button and trying with admin rights also failes.

image.thumb.png.e955017177e7e9d9974110a53a1cbc71.png

Affinity photo setup logfiles.zip

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I've now also tried to update Designer to the latest beta but with no luck. These screenshots are from the sections for apps and background process in the task manager when running the setup for Affinity Designer.

1946533758_affinitydesignerbetasetupfailedapps.thumb.jpg.c087712dbf26de68652a63d5dc0d78f2.jpg

1483062351_affinitydesignerbetasetupfailedprocess.thumb.jpg.a25b077e679cb0d76d669965340a08f9.jpg

After rebooting and checking the installation directory (C:\Program Files\Affinity), the folders for Photo and Designer betas are gone and when trying to install again everything works.

image.png.514f135fd0e6fc53811bdb4511036f6a.png

Seems like something is locking the installation folders during the setup and when rebooting they are released and erased.

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It might be worth trying the newest publisher update .442.  For the first time in memory, it updated on my machine (Win 10 1903) without a hitch.  All previous attempts required a reboot.

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On 8/1/2019 at 3:18 PM, willernest said:

It might be worth trying the newest publisher update .442.  For the first time in memory, it updated on my machine (Win 10 1903) without a hitch.  All previous attempts required a reboot.

Just tried it but nothing new. The setup behaves exactly the same as before for me. :(

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