simon bd Posted June 29, 2019 Posted June 29, 2019 Hi, Affinity Designer sometimes gets stuck on the View tool. This happens even if you’re not using the View tool. The Toolbar shows the Brush tool selected, but the cursor is the hand and the behaviour is the View tool’s. You can click in the Toolbox to change tools (you see the new tool being selected), but the cursor/behaviour is still the View tool’s; there is no way to get rid of it. It’s like the application crashed. However, you can still save your work, quit and relaunch. After relaunch, the application behaves normally…until the next time it happens. Affinity Designer 1.7.1 Wacom driver 6.3.35-2 Mac OS Mojave 10.14.5 MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) Thanks, Simon CRWillow and cinemachine 2 Quote
Gregor Döhnert Posted June 30, 2019 Posted June 30, 2019 I have the same problem some times with Affinity Designer and with Affinity Photo in the newest versions for Mac OS Mojave on a MacBook Pro (Retina, 15', Mitte 2014). CRWillow 1 Quote
dutchshader Posted June 30, 2019 Posted June 30, 2019 this allmost sounds like the spacebar is stuck. Quote intel core i5, 16GB 128Gb ssd win10 Pro Huion new 1060plus. philips 272p 2560x1440px on intel HD2500 onboard graphics Razer Tartarus Chroma
simon bd Posted June 30, 2019 Author Posted June 30, 2019 3 hours ago, dutchshader said: this allmost sounds like the spacebar is stuck. Interesting theory. However if that was the case, it would affect all apps and any text I write; and relaunching Designer wouldn’t by itself un-stuck it. So I’m doubtful. Megnusin 1 Quote
brandonj33 Posted June 30, 2019 Posted June 30, 2019 I'm having the same problem with the healing tool. It will not de-select so that I can use another tool. I even exited the app. When I re-opened Affinity Photo, the healing tool was still selected. How do I clear the tool? Quote
R C-R Posted July 1, 2019 Posted July 1, 2019 I recently saw what at first I thought was the same 'stuck tool' problem, but for me it turned out to be that somehow I had enabled a feature of the software driver for my trackball that splits a left button click into separate 'mouse down' & 'mouse up' events -- IOW, clicking once is like holding the button down & clicking again is like releasing the button. The weird thing about it was it only affected Affinity Designer & persisted after quitting & relaunching the app. Clicking the same button again that enables the separate mouse events (it is a different button on my 4 button trackball) returned everything to normal. Is it possible something like that also applies to you? Quote All 3 1.10.8, & all 3 V2.6 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
Dan C Posted July 1, 2019 Posted July 1, 2019 Hi simon bd I can only find 1 similar report to this, the customer was using the Pan tool, and whilst panning used the Ctrl+S shortcut to save his document. This causes the Pan tool to get stuck in it's current state. Is it possible you saved the file during a View tool operation? CRWillow 1 Quote
Dan C Posted July 1, 2019 Posted July 1, 2019 Hi brandonj33 Welcome to the forums Without your physical PC in front of me it's a little hard to say, however a CTRL reset should return your tools to normal. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. https://player.vimeo.com/video/189596577/ brandonj33 1 Quote
simon bd Posted July 1, 2019 Author Posted July 1, 2019 Hi Dan C, Your advice to brandonj33 sounds good to me, and a good preference reset never hurts, so that’s what I just did on mine. As my issue occurs a bit randomly, I can’t really tell if this did the trick, and only time will tell, but it feels promising. Thanks for the insight! Simon Dan C 1 Quote
BC3 Posted August 1, 2019 Posted August 1, 2019 This same thing has been happening to me since the 1.7.1 update and it's been driving me nuts. I haven't figured out what triggers it but once it happens the simplest way to use something other than the View Tool is to close the document and open it again. The funny thing is if I have more than one document open the second document won't be effected--meaning the tools all work fine in document 2 but not document 1. I sure hope y'all can find a solution for this because resetting the preferences is not a good fix. Closing and reopening a document, while not as disruptive as a preference reset, is still disruptive and frustrating. Quote
cinemachine Posted August 30, 2019 Posted August 30, 2019 I'm having the same exact problem. This usually happens when I'm zooming in and out using a combination of "command" + "spacebar" and clicking on my magic trackpad. Like the others, it's driving me nuts as the only way to fix is to quit and relaunch. Either this needs to be fixed or else someone needs to explain why it's happening and how to get out of it without going through this process of quitting and relaunching. For the record, I'm using an iMac running 10.14.6 and I'm using Affinity Designer 1.7.2. Quote
Mike.P Posted October 18, 2019 Posted October 18, 2019 Using Afffinity Photo on a PC, I have exactly the same problem as BC3 with the View Tool since upgrading to Affinity Photo 1.7.3.481. Like BC3 I found that the only way out is to reload the document. Quote
Darrius0077 Posted December 22, 2019 Posted December 22, 2019 Hallo guys! I have the exact same problem (the cursor stuck to the View tool, the hand), and I accidentally hit the space bar and it returned the cursor back to the black arrow tool. I hope this works for you too. SharonPerp and Megnusin 1 1 Quote
Marty-smart Posted April 24, 2020 Posted April 24, 2020 i just pressed control key and the end key together, its works fine now. Quote
plastic Posted May 15, 2020 Posted May 15, 2020 On mac pressing fn + space key worked for me! simon bd 1 Quote
simon bd Posted May 19, 2020 Author Posted May 19, 2020 On 5/15/2020 at 12:42 AM, plastic said: On mac pressing fn + space key worked for me! You’re right, Plastic! This seems to work. How in the world did you discover this? Anyway, Thanks! 😀 Quote
SharonPerp Posted May 19, 2020 Posted May 19, 2020 On 12/22/2019 at 12:09 PM, Darrius0077 said: Hallo guys! I have the exact same problem (the cursor stuck to the View tool, the hand), and I accidentally hit the space bar and it returned the cursor back to the black arrow tool. I hope this works for you too. Worked for me, amazing, thank you so much!!! Megnusin 1 Quote
Megnusin Posted May 16 Posted May 16 This is still a bug in 2025 in Affinity Designer 2.6.3 for macOS. I ran into it while documenting another bug. It would be nice if Affinity could invetigate and fix their bugs instead of letting users rely on lucky workarounds. Quote
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