Jeannie Posted June 20, 2019 Share Posted June 20, 2019 Hey there, I've just downloaded the new version of Affinity Publisher. So it would be version 1.7.1. I did not have access to beta prior. This is my first experience with the software. Since I opened it up, I've been having crash issues. Can barely get through adding images to one page and the spinning/not responding starts. Sometimes if I wait a while it works it's way out of it and sometimes not. I've been working for over an hour and have only gotten through page 3 of my document. I've been searching for solutions. Here's what I've tried so far. 1. Downloaded High-Logic and uninstalled a few hundred fonts that I wasn't using. 2. Checked the appdata folder for crash reports. Those folders are all empty 3. Held down the CTRL key when I started up Publisher and checked all boxes/ set it all back to defaults. The issue persists. As I've been typing this message, Publisher finally came out of it's spin, but I'm not going to get very far at this pace. Also, for some possibly further useful information, I had this problem sporadically with Designer and since that latest update, all those issues seem to have disappeared. I'm not sure if this is something going on with my PC or ? But I did see a forum thread somewhere that suggested this is not normal for Publisher and it should not be running this way. Any ideas or treasure trails you all can send me down to try and get this handled would be most appreciated. I was so excited to use this program and cut my time in half or more, but so far it's taking me more than twice as long to get anything done. Help? Pariah73 1 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 20, 2019 Staff Share Posted June 20, 2019 Hi @Jeannie, This is not expected. It should work regardless of how many fonts you've got installed. There's is a known issue where if you have more than 9999 individual font objects it won't recognise new fonts, but not crash. What windows version are you running? Can you please attach a crash report? It should be in %AppData%\Affinity\Publisher\1.0\CrashReports\ Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
Jeannie Posted June 20, 2019 Author Share Posted June 20, 2019 Hi Gabe, I had mentioned that the crash reports folder for Publisher is empty. I just looked again. Still empty. I do have a crash report within the Designer folder but none are in Publisher. It doesn't seem to crash all the way? It just spins and I have to finally shut it down. Could that be why no crash report? Oh also, I'm on Windows 10 Quote Link to comment Share on other sites More sharing options...
DarkClown Posted June 20, 2019 Share Posted June 20, 2019 Final Version of Publisher crashing here as well ... Crash Report attached. Backtrace.zip Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 21, 2019 Staff Share Posted June 21, 2019 14 hours ago, DarkClown said: Final Version of Publisher crashing here as well ... Crash Report attached. Backtrace.zip Can you please shed more light on this? is it random? Can you replicate it? is it document specific? Quote Link to comment Share on other sites More sharing options...
DarkClown Posted June 21, 2019 Share Posted June 21, 2019 Happened while I was scrolling through the pages ... suddenly the app stalled and wasn't responding any more. Looks more like a random thing to happen ... Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com Link to comment Share on other sites More sharing options...
bures Posted June 21, 2019 Share Posted June 21, 2019 I have the similar problem with the new version of Affinity Publisher 1.7.1.404 on Windows 7 Pro. When I work on page with multiple images (vector logos from Affinity Designer and several jpeg's) Publisher freezes. When I am in page without images on the same document everything is OK. The document is not huge. The file size is only 17.5 MB. There is no crash report in the appdata folder. I have observed same behavior at my two computers (Win 7 and Win 10). Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted June 21, 2019 Staff Share Posted June 21, 2019 Bures do you mind sending your file here and I'll see if I can reproduce crashing behaviour with your document. It might be worth embedding all the files or sending them along too. Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
bures Posted June 21, 2019 Share Posted June 21, 2019 I have sent you the file. Risk area is between page 10 and 13. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted June 21, 2019 Staff Share Posted June 21, 2019 Thanks bures, I can't reproduce a crash with that file, but I definitely see massive performance decreases when moving the text frame on page 10 compared to others, even after I've cleaned up a few things that I thought would be the cause. We have an issue in similar to this but I think this might have a different cause, so I've logged it for the developers to investigate. Thanks for sending over the file. bures 1 Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
DarkClown Posted June 22, 2019 Share Posted June 22, 2019 It seems that the crashes quite often occur, when I'm working on the "Pages" panel ... (moving between pages), changing applications and coming back seeing that Publisher stalled. Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com Link to comment Share on other sites More sharing options...
Pariah73 Posted June 22, 2019 Share Posted June 22, 2019 I have this problem also, sluggish performance, freezes often and on such things as nudging or moving anything. Sometimes comes back, often i have to use the Task Manager. I will send a crash report if i can get that far lol. I'm going to attempt to fiddle with my AMD drivers..wouldn't surprise me a bit if that was the culprit. Also, Publisher is not remembering the layout in each persona. Quote Link to comment Share on other sites More sharing options...
bmv2011 Posted June 26, 2019 Share Posted June 26, 2019 This is my issue too. Crashed after I tried to re-arrange the pages in the pages panel. Now it crashes when I try to re-open that file. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted June 26, 2019 Staff Share Posted June 26, 2019 @bmv2011 can you upload the file that is crashing here and I'll have a look Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
bmv2011 Posted June 26, 2019 Share Posted June 26, 2019 Hi Jon, Good luck. Barry Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted June 26, 2019 Staff Share Posted June 26, 2019 @bmv2011 I can reproduce that file crashing on open. I've logged it for the developers to look into further. Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
bmv2011 Posted June 26, 2019 Share Posted June 26, 2019 Hi Jon, Thanks for that. Is it ok to remove the link to the file now as I've just realised there's sensitive content in that file? Barry Quote Link to comment Share on other sites More sharing options...
DarkClown Posted June 26, 2019 Share Posted June 26, 2019 I guess you shouldn't worry to much since the file will not open anyhow Michail 1 Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com Link to comment Share on other sites More sharing options...
Staff Jon P Posted June 26, 2019 Staff Share Posted June 26, 2019 Yes no worries Barry it's attached to the report I made. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
bmv2011 Posted June 26, 2019 Share Posted June 26, 2019 Thanks Jon. Just in case . Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 5, 2019 Staff Share Posted July 5, 2019 The new beta should address some of these crashing issues (it likely won't address many crash on open since they are document specific, but it hopefully shouldn't be possible to get a document in this state any more). @DarkClown - I could never reproduce the crashing behaviour you seemed to get, however some fixes have gone in relating to the crash reports we got from you. I would be interested to hear if the new beta we released today is more stable for you. Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
bmv2011 Posted July 5, 2019 Share Posted July 5, 2019 Hi Jon, Thanks for that. I'll download the latest version and give it a go. Barry Quote Link to comment Share on other sites More sharing options...
DarkClown Posted July 9, 2019 Share Posted July 9, 2019 On 7/5/2019 at 5:53 PM, Jon P said: @DarkClown - I could never reproduce the crashing behaviour you seemed to get, however some fixes have gone in relating to the crash reports we got from you. I would be interested to hear if the new beta we released today is more stable for you. I'll check it out - but I guess we will never be sure, since I completely moved from Windows 7 to 10 (no migration) ... so new tests will be based on a different OS ... Quote i7-12700KF, 3.60 GHz, 32GB RAM, SSD, NVIDIA GeForce RTX 3070, Wacom Intuos 4 Tablet, Windows 11 Pro - AP, AD and APublisher V1 and V2https://www.timobierbaum.com Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 17, 2020 Staff Share Posted February 17, 2020 We have made fixes/improvements to this area (Customer file crashes on open. Cause fixed, not existing "broken" files) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below. The latest beta builds are downloadable from links at the top of each of these beta forum posts. Affinity Publisher 1.8.0.556 for Windows Affinity Publisher 1.8.0.556 for Mac These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version. Once these programs have been through a full beta process the change will be released in a future free 1.8.0 update/patch to all customers. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
SueWAuthor Posted August 29, 2020 Share Posted August 29, 2020 Publisher keeps crashing on me. I'm on a MacBook Pro, running the latest version. (Sorry, I see this is in Windows) Every time I open a file, I get the spinning rainbow of death and am forced to quit. This happened to me a while back. The program randomly seems to have corrupted a file as it opened it and only one page was visible, the rest were blank. Now it's doing the exact same thing. I don't remember how I fixed it. I tried duplicating the file and throwing away the original. That did not work. As you can imagine, I'm extremely frustrated. Any ideas? And how can this be prevented? To corrupt a file once, OK maybe it was a fluke. But twice in the course of a few months? Any help would be greatly appreciated. Thanks. Quote Link to comment Share on other sites More sharing options...
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