Cannot find my product key (split)

[chrisharries]

Ok, I purchased Affinity 2 Publisher and only then found that it is too advanced for the operating system that my Mac can handle.
But sounds like – as I bought it through a licensed agent, rather than directly – I can't use the product, or even revert to an earlier version.
I do have an Affinity Account and it shows that I have Publisher 2.

I have no choice but to buy it again?

(I''ve been trying to get away from Adobe In Design.)

[chrisharries]

There being no reply to this I am assuming I need to buy the product again.
Or decide not to go with Affinity.

[Brian_J]

I’d suggest emailing Serif. Support email addresses are provided on the Affinity Store Help page: https://store.serif.com/en-us/help/.

[Alfred]

On 3/16/2024 at 8:48 PM, chrisharries said:

Ok, I purchased Affinity 2 Publisher and only then found that it is too advanced for the operating system that my Mac can handle.
But sounds like – as I bought it through a licensed agent, rather than directly – I can't use the product, or even revert to an earlier version.

You can revert to a previously purchased copy of Affinity Publisher version 1, but you can’t make a new purchase. As for your purchase of APub2, if you bought it through “a licensed agent” (why?) then the question of a refund needs to be taken up with them. The free trial would have been enough to establish the incompatibility with your version of macOS, and if you’d gone ahead and purchased direct from Serif your purchase would have been covered by a 14-day ‘no quibble’ money back guarantee.

5 hours ago, chrisharries said:

There being no reply to this I am assuming I need to buy the product again.
Or decide not to go with Affinity.

You posted at the weekend to an old unrelated thread about product keys, a thread which no Serif staff are currently following, and it’s only Tuesday morning now. That aside, I don’t understand why you would want to buy the product again if you know it won’t work on your current operating system.

[chrisharries]

Thank you @Alfred.

Just pointing out a marketing glitch.
Those clients who buy Affinity software through a licensed agency are not able to switch to an earlier version.
(I would need version 1.10.4 to be functional)
That was my error... though the buyer only finds out about these things in retrospect.

I can just put it down to bad experience, but other buyers need to be forewarned about this problem.
In this forum it's been confirmed in various places that a person may compromise their entitlement /user options if buying through Apply or other agency.

My option is to buy the product again, but directly through Serif. I may have to use a different identity in order to do that?

[Patrick Connor]

@chrisharries

I split your posts so a customer service representative seems it more clearly in case you still need assistance 

[Alfred]

30 minutes ago, chrisharries said:

In this forum it's been confirmed in various places that a person may compromise their entitlement /user options if buying through Apply or other agency.

If you buy from Apple (i.e. through the Mac App Store) their sandboxing means that some functionality may be unavailable to you. Off the top of my head I’m only aware of problems with Photoshop-compatible plugins in Affinity Photo, so it’s possible that Publisher is unaffected by such things. Having said that, neither the MAS nor the Affinity Store is able to continue to sell version 1 of Affinity Publisher.

[PaulEC]

2 hours ago, chrisharries said:

My option is to buy the product again, but directly through Serif. I may have to use a different identity in order to do that?

Why do you think that buying the same product again would be of any advantage? You can only buy v2, which you say won't work on your system. You cannot buy v1 directly from Serif, nor from anywhere else. If you do not already own v1 you cannot now "switch" to it. Version 1 and Version 2 are separate products – if you buy v2 you do not get a copy of v1 included with it! (This applies to all Affinity software whether you buy the Universal Licence or the individual apps).

[StevenS]

I'm a bit puzzled by what any remaining questions there may be here, but I'll pick out some points raised, comment on them and hope that all the bases are covered.

On 3/16/2024 at 8:48 PM, chrisharries said:

as I bought it through a licensed agent

You bought directly from us on March 12
 

On 3/16/2024 at 8:48 PM, chrisharries said:

I can't use the product

I believe this is because "it is too advanced for the operating system that (your) Mac can handle" and not anything to do with where it was purchased.

 

On 3/16/2024 at 8:48 PM, chrisharries said:

or even revert to an earlier version

If this is referencing reverting to V1 which I presume it is given the operating system comments above, that would not be possible irrespective of where it was purchased and was answered perfectly by Paul ⤵️

12 hours ago, PaulEC said:

if you buy v2 you do not get a copy of v1 included with it! (This applies to all Affinity software whether you buy the Universal Licence or the individual apps).

 

On 3/16/2024 at 8:48 PM, chrisharries said:

I have no choice but to buy it again?

If you are considering buying again in the hopes you will receive a license to use V1, do not. It is not possible to acquire any of our V1 apps in any way since the launch of V2 on November 9th 2022.

 

13 hours ago, chrisharries said:

Just pointing out a marketing glitch

Can you highlight this glitch for us so we can take a look?

 

13 hours ago, chrisharries said:

Those clients who buy Affinity software through a licensed agency are not able to switch to an earlier version.

Clients who buy Affinity (V2) software from anywhere are not able to switch to an earlier (V1) version.

 

13 hours ago, chrisharries said:

though the buyer only finds out about these things in retrospect

We hope that no one will expect to receive our V1 apps with a V2 purchase especially as there is no mention of V1 on our V2 product pages, that said...
 

13 hours ago, chrisharries said:

other buyers need to be forewarned about this problem

...Anyone reading this in the future who is considering purchasing an Affinity app, please note that you will only receive the items that you add to your cart after completion of the purchase.

 

14 hours ago, chrisharries said:

In this forum it's been confirmed in various places that a person may compromise their entitlement /user options if buying through Apply or other agency.

Can you please elaborate on this?

 

14 hours ago, chrisharries said:

My option is to buy the product again, but directly through Serif

Hopefully you already know the answer to this from the comments above but to re-iterate - purchased Affinity Publisher 2 directly from Affinity (again) would not grant you access to any of our V1 apps.

 

14 hours ago, chrisharries said:

I may have to use a different identity in order to do that?

You would not, but we would discourage adding multiple Affinity Store accounts to the confusion.