Photo 2.2.1.2063 always crashes when there is not enough disk space (using Develop and NEF-files)

[anto]

I have photo .NEF

When I open it and click Develop, Photo closes. I don't do any effects.
Any NEF photo that I just open and click on Develop, Photo crashes.

Windows 10

Edited October 14, 2023 by anto
I changed the topic "Photo 2.2.1.2063 always crashes using Develop and NEF-files" to the correct one, as the original topic was a consequence of the current reason

[Hangman]

Hi @anto,

This sounds as though it may be Windows specific. I've just tested a bunch of .NEF files in both 2.2.1.2063 and 2.2.1.2075 and I'm not experiencing any crashes in either...

[Patrick Connor]

Hi Anto, Please can you confirm that the same file has no problem in 2.2.0 release?

Can you please upload a crash report

[anto]

2 minutes ago, Patrick Connor said:

Can you please upload a crash report

There was no report. But it turned out that I didn't have enough space on my C drive. And Photo closed without any warning, without even saying why. I freed up some space and clicked on Develop. Photo did not close. Now I'll try to free up more disk space and check again.

[anto]

It seems that Photo crashes when there are no free space on disk. With NEF works well. That's good.

[anto]

Here is video that i recorded with 2 different photos. (Photos are hiden)

 

 

[v_kyr]

3 hours ago, anto said:

There was no report. But it turned out that I didn't have enough space on my C drive. And Photo closed without any warning, without even saying why.

It looks like during a develop task it doesn't check whether there is even enough free disk space for the operation, and it probably doesn't even know approximately how much disk space would then be needed to complete that task. So instead, it simply crashes silently when there is not enough swap space on the hard drive.

What has probably to be done here is, to check for this during develop in a try/catch statement (... the HResult and test against ERROR_DISK_FULL (0x70) and ERROR_HANDLE_DISK_FULL (0x27) ) ...

• https://stackoverflow.com/questions/9293227/how-to-check-if-ioexception-is-not-enough-disk-space-exception-type
• https://learn.microsoft.com/en-us/dotnet/api/system.exception.hresult?view=net-7.0&redirectedfrom=MSDN#System_Exception_HResult
• https://learn.microsoft.com/en-us/openspecs/windows_protocols/ms-erref/705fb797-2175-4a90-b5a3-3918024b10b8

...

• https://learn.microsoft.com/en-us/dotnet/api/system.io.driveinfo.availablefreespace?view=net-7.0

[anto]

While I was working with Photo, I was also working in Publisher. And I remember that when there was not enough space, Publisher gave a message that the file should be closed. (Unfortunately, I did not take a screenshot of it). This message could only be closed with the file, there was no way to cancel it. If it were possible, it would be better to add an undo button to try to free up disk space and try to save the file again to avoid losing data.
Fortunately, I already know this, so I saved the file after each operation.

[anto]

I got this message again, because i do not have enought space.

Could you add Cancel button?

And seems that when i click on Save, Publisher saves file and shows this message, because after re-open it, i have all in place.

[walt.farrell]

It sounds like you may need to free up a significant amount of space on drive C. How much do you have available there, in general? And how much is free on other local drives?

[anto]

11 minutes ago, walt.farrell said:

How much do you have available there, in general?

Disk C - in general has 189 GB, now i have 20 Gb of free space. I've already freed up some space. Other disks have a little more.

[walt.farrell]

Interesting. You might take a look at the temp folder for the application and see how much space it's using.

There is a "temp" folder in the data for each application, but where it is located will depend on the application release (2.0, 2.0 (Beta)) and on whether you have installed using the MSIX or EXE version. For example, for Publisher 2 beta using the MSIX it's here: C:\Users\your-username-here\.affinity\Publisher\2.0 (Beta)\temp

For the EXE-based version I think it would be in %appdata%\Affinity\Publisher\2.0 (Beta)\temp\

[anto]

19 minutes ago, walt.farrell said:

You might take a look at the temp folder for the application and see how much space it's using

It have very little, 32 mb

[walt.farrell]

You could check the others, too, in case they're the cause of your loss of usable storage.

[debraspicher]

8 hours ago, anto said:

It seems that Photo crashes when there are no free space on disk. With NEF works well. That's good.

You can disregard this is it doesn't apply, but if you were ever using Nikon's software (Capture NX in particular), it will save massive files to the Window's /Pictures folder that don't self-delete. My folder was overflowing with TIFFs (100+ MB). Just an FYI for you and others who may happen across the thread.

[v_kyr]

Also take periodically a look after temporary files which are stored in the “AppData\Local\Temp” folder. However, this can take up several GB of your memory. If you need free space, you can easily delete the contents of the folder. Only a few steps are necessary.

1. Press the keyboard shortcut “Windows” key + “R” to open the Run dialog.
2. In the text field, enter “%temp%” without quotation marks and press the “Enter” key.
3. The file explorer will then open directly and the Temp folder will be displayed.
4. Now you can use the key combination “Ctrl” + “A” to select all entries within the folder.
5. Now press the “Delete” key to delete the selected files. If files are currently being used by the operating system, you cannot remove them at the moment. In this case, in the window that appears, check the “Perform operation on all current items” option at the bottom and click the “Skip” button.
6. Once you restart the computer, you can also delete the remaining files within the folder.
7. Since files keep accumulating in the Temp folder after a while, you should empty it regularly.

[Chris B]

We should warn there isn't enough space so I have logged this with the developers.

[Affinity Info Bot]

The issue "Photo does not warn if there isn't enough HDD space" (REF: AF-741) has been fixed by the developers in build "2.4.0 Release".
This fix is in the current customer release.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us