New BETA install blocked by Bitdefender

[john30]

Bitdefender blocks by default Photo 2.1.0.1714  install The file Windows\Installer\MSIAEB9.tmp is infected with Gen:Variant.Fragtor.206121. The threat has been successfully blocked, your device is safe. Have to turn off AV to install.

[Patrick Connor]

Can I assume this is the EXE installer (not the MSIX one) as you have not specified

[john30]

Sorry yes exe

[_Th]

Same here, with .exe

[john30]

I had to disable the AV to install.

[walt.farrell]

No problem for me, using Norton.

Most likely a false positive from BitDefender, but potentially a corrupted download. If you right-click on the .exe in File Explorer, and select Properties, do you have a Digital Signature tab in the Properties panel? If not, the download was corrupted in-transit.

[john30]

Download was OK and when installed is working OK as well.

[_Th]

In case it's of any value ... Designer and Photo both failed to complete the upgrade when they were blocked by Bitdefender. Planning to start over, I uninstalled Publisher. (Both Designer and Photo seemed to be uninstalled after the failed upgrade. Did not check/verify that their folders had been deleted.)

For grins, I ran the same .exe installers again; all three installed no problem. One difference, and no clue if it's related, the first time I ran them, I right-clicked and did "Run as administrator." The second time, I ran them normally, e.g., just double clicked.

Windows 11, Bitdefender, both up to date, Affinity .exe files downloaded today, 3/1/23

Now, off to check out the updates.

[Suetonius]

Like the rest, Bit Defender blocked my .exe install.
Downloaded straight from Serif.
Digital signitures were present.

Simpy disabled Bitdefender and they all installed without a problem.
Re-enabled Bitdefender and all is now sweetness and light.
I hope Serif wil contact Bitdefender over this false positive.

[kenmcd]

Bitdefender users can report false positives here:
https://www.bitdefender.com/consumer/support/answer/29358/

Looks like anybody, not just users, can make a report.

 

[AiDon]

It is a false positive, seems to be an issue with bitdefender as no issues with Windows Security with either the .EXE or, of course, the APP.

[Chris B]

For what it is worth, I have contacted Bitdefender this morning. Hopefully we can get a permanent seat on their white list. Thanks

[john30]

Thanks I did the same yesterday  as it blocked the new beta again.

[Chris B]

I'm sure they will have a few reports by now so that's helpful - thank you. 

[gewb]

No issues here with exe.

[john30]

Great maybe they have fixed the problem now

[john30]

Bitdefender have now said

"The analysis has been completed and the file is no longer detected now. Please update and recheck".

I have asked them if this will now the installs of Affinity BETA in future without the problem but haven’t heard back yet

 

[Chris B]

Ah brilliant - I haven't heard back yet but they did say a signature update would be within 72 hours so I'm pretty impressed. I informed them that our builds change on a weekly basis so they cannot just whitelist the one I submitted. I'm hoping all future builds will be fine.

[john30]

Latest BETA had no problems Bitdefender have sorted it. If only the Samsung DNG bug could be sorted as quickly by Serif!

 

 

[Chris B]

4 minutes ago, john30 said:

If only the Samsung DNG bug could be sorted as quickly by Serif!

Do you have a link to where this has been reprorted?

[john30]

 

[Chris B]

Thanks. I knew it was familiar. I've updated the report again seeing as it hasn't been updated since we started the beta.

[john30]

I have no idea if the DNG for other Samsung are treated the same way or not. But I know the Ultras are selling in approaching Apple numbers now so to not be able to open there DNG correctly could put off any one using a trial Affinity.

[john30]

New BETA installed OK so they have done a permanent fix, but Samsung DNG still not fixed.