Refine Selection tool won't stop glitching + paintbrush tool is not displaying properly

[Katiestephoto]

I am ready to rip my hair out quick honestly 😅

So I was having issues with the refine selection tool glitching a few months ago but seemed to have been able to resolve it at the time by turning off the "Metal compute acceleration".

Welp....it seems that doesn't work now, and whether it is turned on or off, the refine tool is glitching hard core to the point where it is completely unuseable....right when I NEED it for a project for a client....

In addition, since doing the latest MAC update, I noticed when I re-opened Affinity, the paintbrush/inpainting etc tools are not displaying properly (ex. no matter the size I make the brush it is showing the "circle" cursor unchanged but you click to begin painting and it clearly has changed size.)

Right now, the refine selection issue is URGENT!!

Thanks in advanced!

[Katiestephoto]

**BUMP**

Still in dire need of help on this issue

#moderators

 

[walt.farrell]

Sorry, I can't help with your problem.

But as you bumped your topic, I did want to point out that you most recently posted at about 2 a.m. on a Saturday morning (UK time), and the official support staff is mostly around during the day Monday - Friday. Some are around on the weekends, and evenings, but fewer than normal. And even during normal business hours, right now, they are very busy and behind on processing requests as you can see from the orange banner at the top of the screen.

I mention this just to help you understand why you may not have had any response from them yet.

And, apparently, none of us users have any ideas, either. Often we can help, but not always.

[jean denis]

I have the same issue with the brushes, once I first open afp2 after restarting my mac it shows ok and then for some reasons that I haven’t figured out it stop and it just show’s the crossair. very difficult to works with.

[walt.farrell]

1 hour ago, jean denis said:

then for some reasons that I haven’t figured out it stop and it just show’s the crossair. very difficult to works with.

If you're on V2, you probably pressed the Caps Lock key. That's a new function to show the cursor instead of the circle.

[jean denis]

27 minutes ago, walt.farrell said:

If you're on V2, you probably pressed the Caps Lock key. That's a new function to show the cursor instead of the circle.

Thanks a lot i will check that ! 👍👍

[Katiestephoto]

On 1/15/2023 at 6:59 AM, walt.farrell said:

Sorry, I can't help with your problem.

But as you bumped your topic, I did want to point out that you most recently posted at about 2 a.m. on a Saturday morning (UK time), and the official support staff is mostly around during the day Monday - Friday. Some are around on the weekends, and evenings, but fewer than normal. And even during normal business hours, right now, they are very busy and behind on processing requests as you can see from the orange banner at the top of the screen.

I mention this just to help you understand why you may not have had any response from them yet.

And, apparently, none of us users have any ideas, either. Often we can help, but not always.

Thank you, I totally didn't realize a bulk of the staff was UK-based. Fingers crossed someone can offer some sort of feedback today 🤞🏻🥺

[Old Bruce]

18 minutes ago, Katiestephoto said:

didn't realize a bulk of the staff was UK-based.

All of the staff.

[jmwellborn]

@Katiestephoto  I am not staff, just a user, but on my MAC I am having absolutely no problem with refining selections in Affinity Photo 2.  Granted, I am sticking to Big Sur at the moment, rather than the latest MAC OS, because it is so stable.

It might help if you could explain what "glitching" means.  Also there isn't a refine selection tool, but there are several selection tools:  Selection Brush Tool, the Marquee Selection tools, the Flood Select Tool, and the Freehand Selection Tool.  Could you narrow down which of these you are using, and possibly explain what the "glitch" is and at what point it occurs?

 

[Chris B]

Can you provide any screenshots, recordings or files (saved with history)? Anything to help us reproduce this would be great. I've just spent 20 mins opening a few raw files and using the Refine feature and has absolutely no issues with Metal on/off.

Have you changed any of the settings in Preferences > Performance (other than Metal)? Perhaps the RAM sliders?

[Katiestephoto]

15 hours ago, Chris B said:

Can you provide any screenshots, recordings or files (saved with history)? Anything to help us reproduce this would be great. I've just spent 20 mins opening a few raw files and using the Refine feature and has absolutely no issues with Metal on/off.

Have you changed any of the settings in Preferences > Performance (other than Metal)? Perhaps the RAM sliders?

Here is a video to show what I mean. This time it didn't even let me start painting the edges before it glitched 😫

[Katiestephoto]

I just tried it again and it let me start painting the edges before it "glitched" (this is normally when it happens)

[carl123]

@Katiestephoto

Please upload a screenshot of your Preferences > Performance settings

[Katiestephoto]

3 minutes ago, carl123 said:

@Katiestephoto

Please upload a screenshot of your Preferences > Performance settings

 

[carl123]

I don't have a Mac but I would check and retest with whatever options you have for the Display: setting

and (if still the same problem) then tick the Use only Intergrated GPU (require restart) option and test with that 

 

PS If your Mac has not been rebooted since this problem restarted, I would do that first

[Katiestephoto]

22 hours ago, carl123 said:

I don't have a Mac but I would check and retest with whatever options you have for the Display: setting

and (if still the same problem) then tick the Use only Intergrated GPU (require restart) option and test with that 

 

PS If your Mac has not been rebooted since this problem restarted, I would do that first

Unfortunately I have tried all of these and nothing has worked  thank you for the suggestion though

[Chris B]

I've found an existing bug report for this though the reported was unable to reproduce the issue. They've tried a variety of hardware configurations. I wonder if perhaps it's the file type?

I noticed you're using a TIFF from the videos - can you try exporting it as a JPEG or PNG and see if the issue occurs. 

Can you also let me know the specs of the Mac you're using?

[Katiestephoto]

12 hours ago, Chris B said:

I've found an existing bug report for this though the reported was unable to reproduce the issue. They've tried a variety of hardware configurations. I wonder if perhaps it's the file type?

I noticed you're using a TIFF from the videos - can you try exporting it as a JPEG or PNG and see if the issue occurs. 

Can you also let me know the specs of the Mac you're using?

I can try this this though I would really prefer to remain working in the TIFF format to preserve file size  I will give it a shot tonight and report back. In terms of the MAC I am using, the specs are as follows:

 

 

[Chris B]

I'm not suggesting using another format is the answer. It will just help us figure out what the issue might be so we can fix it.

Thanks for the specs. We should have someting similar so I will try and reproduce the issue on that.

[Katiestephoto]

6 hours ago, Chris B said:

I'm not suggesting using another format is the answer. It will just help us figure out what the issue might be so we can fix it.

Thanks for the specs. We should have someting similar so I will try and reproduce the issue on that.

I totally understand, I don't mean to be short, just a bit stressed as I am unable to deliver my clients images and feel bad continuing to delay her

I will test the alternative file types today and report back

Thank you for your continued help trying to resolve this!

[Katiestephoto]

Ok so I was able to use the tool with a random small PNG image file I had, which leads me to believe it has something to do with the TIFF file format/RAW files in general? What are your thoughts? Were you able to replicate my issue on your end? 

[Chris B]

Are you using a tablet at all?

I haven't managed to reproduce it the same way that you have, however I did find that if I use any of the auto-corrections whilst in Refine I get a similar result. 

[Katiestephoto]

5 hours ago, Chris B said:

Are you using a tablet at all?

I haven't managed to reproduce it the same way that you have, however I did find that if I use any of the auto-corrections whilst in Refine I get a similar result. 

Unfortunately no, I don't use a tablet  I have tried refining prior to doing any edits on the image as well as after doing some manual adjustments, but I have not used any auto-corrections on the images I've attempted.

Another side note, perhaps this will be helpful or connect dots, but I am pulling the original images from the Apple "Photos" app to edit. (I currently am uploaded all images from my camera here first and then pulling them individually into Affinity to edit). Could this be causing issues? 

[Chris B]

I've just tried Photos App - Edit In > Affinity and File > Open > Photos etc. and after probably 30-40 minutes of doing that I still cannot reproduce it without purposely trying to break it (using the auto-corrections mid-Refine).

I'll speak to the person who originally reported this issue to see if they've got any ideas. 

 

[Katiestephoto]

1 hour ago, Chris B said:

I've just tried Photos App - Edit In > Affinity and File > Open > Photos etc. and after probably 30-40 minutes of doing that I still cannot reproduce it without purposely trying to break it (using the auto-corrections mid-Refine).

I'll speak to the person who originally reported this issue to see if they've got any ideas. 

 

Oh man  Ok I really appreciate you working on this. I'm trying to think of anything else that could possibly be related but besides the details I've already provided, I am not doing anything outside of the "normal" order of go for this specific process.