GenewalDesign Posted December 9, 2022 Posted December 9, 2022 In the middle of anything, my AD would freeze totally, without any reason. Zooming, moving things. No chance to recover from it : once it's in the "no answer" state, I just have to close my app as I could wait forever. How can I prevent these freezes? Quote
Intuos5 Posted December 14, 2022 Posted December 14, 2022 Same here, even with Hardware acceleration turned off. It usually happens while zooming or panning. In Publisher this also happens when double clicking a page to jump to. GenewalDesign 1 Quote
Staff Pauls Posted January 13, 2023 Staff Posted January 13, 2023 If its just when zooming the prime candidate is the graphics driver. You can verify this by setting the renderer to Warp in preferences/performance. Can you confirm the exact model of your graphics Card(s), their driver versions and the OS version please Quote
Intuos5 Posted January 13, 2023 Posted January 13, 2023 I'm on Windows 22H2, GTX 1070 (notebook version) and driver 472.84 (last non-DCH). Quote
GenewalDesign Posted January 13, 2023 Author Posted January 13, 2023 6 hours ago, Pauls said: If its just when zooming the prime candidate is the graphics driver. You can verify this by setting the renderer to Warp in preferences/performance. Can you confirm the exact model of your graphics Card(s), their driver versions and the OS version please AMD Radeon 5700 XT, 22.11.2, and Windows 11. Quote
Wil JF Posted January 15, 2023 Posted January 15, 2023 I have a similar problem here, but i don't agree it's a zooming issue. The software slows down and the UI becomes unresponsive after say, 30 minutes of work. At every session. I can access drawing area, i can zoom in and out, but i can't click on menu items. On the panels, i can't change anything, can't scroll and select layers, can't select other colors or change stroke settings etc. When the software enter in this stucky mode i can select tools with the keyboard shortcuts, but not clicking on the interface. I have then to close the program, but it doesn't close at all, it's still running in task manager, so i can't open it again, only force ending the task. Tried a lot of things: different video drivers and preferences/performance configs, nothing worked. Current config: Win 10 22H2, NVIDIA GeForce 940MX driver 528.02 DCH clean install and Intel onboard HD Graphics 620, WARP selected renderer at this moment, hardware acceleration off, 16GB RAM, Dell i5 Inspiron 7560. Aongus Collins 1 Quote
Wil JF Posted January 15, 2023 Posted January 15, 2023 Sending a video to show the issue (removed video). Quote
Aongus Collins Posted January 15, 2023 Posted January 15, 2023 I've had the same experience, with hardware acceleration disabled. There was a workaround: if I did a "Save as..." the program became responsive once more. As it happens I do most of my work in other software, using Affinity as a production hub and specialised vector tool. I could not imagine relying on the current version as a primary tool. Dell Precision, Win 11 Pro, 16GB RAM, Intel HD630/NVIDIA Quadro M1200. Wil JF 1 Quote
Wil JF Posted January 15, 2023 Posted January 15, 2023 Thanks a lot, Aongus, your tip worked here. Pressing "control+s and cancel" made the program become responsive again. It's a weird behavior of this software, I hope they fix it soon. Aongus Collins 1 Quote
GenewalDesign Posted January 16, 2023 Author Posted January 16, 2023 Switched the render mode to WARP, and the problem happened again. Quote
AlainP Posted January 16, 2023 Posted January 16, 2023 I also get this kind of behavior often. I'm not sure it has something to do with HA as it happens with or without it enabled. It looks like "scrambled" memory. Pressing "Ctrl" + "Shift"+ "Windows Key" + "B" resets your graphics card. If you see a difference it could be it. Wil JF 1 Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" - Mac mini M2-Pro - 16 gb
nininho Posted January 21, 2023 Posted January 21, 2023 Same issue here. Happens mostly when zooming in/out using CTRL & mousewheel. Happens in or without combination of the "lag" issue. Geforce GTX 1080 TI, current drivers from Nvidia. Quote
Wil JF Posted January 30, 2023 Posted January 30, 2023 Yep, still freezing in 2.0.4, 30 min per session is the time limit of this software. Quote
Staff Pauls Posted January 30, 2023 Staff Posted January 30, 2023 When the app is in a frozen state could you try calling up Task Manager and right clicking on the Affinity application and select 'Create Dump' and upload it here: Quote
Wil JF Posted January 30, 2023 Posted January 30, 2023 Thanks Pauls, just uploaded a zip file with both dmp + afdesign i was working on when freezed. Quote
christhes Posted January 31, 2023 Posted January 31, 2023 May I submit a dump too? I have the same issue. Quote
Staff Pauls Posted January 31, 2023 Staff Posted January 31, 2023 yes please upload the file - prefix it with your forum user name Quote
Staff Pauls Posted January 31, 2023 Staff Posted January 31, 2023 I've managed to recreate this locally and have logged the issue Wil JF, Intuos5 and GenewalDesign 2 1 Quote
Intuos5 Posted January 31, 2023 Posted January 31, 2023 Just when I tried to force Affinity to freeze, it wouldn't. So thanks folks for uploading your crash dumps and hopefully it will be addressed soon! Quote
GenewalDesign Posted January 31, 2023 Author Posted January 31, 2023 4 hours ago, Pauls said: I've managed to recreate this locally and have logged the issue What was the issue? Amazingly enough, my AD doesn't want to freeze today. Quote
Staff Pauls Posted January 31, 2023 Staff Posted January 31, 2023 Looks like something is going wrong rendering a tile at a low level when zooming in/out. These type of issues appear random and can affect some more than others Old Bruce, Intuos5 and GenewalDesign 3 Quote
Wagner Tamborin Posted February 5, 2023 Posted February 5, 2023 On 1/31/2023 at 12:56 PM, Pauls said: Looks like something is going wrong rendering a tile at a low level when zooming in/out. These type of issues appear random and can affect some more than others Any chance this is already being resolved for an upcoming update? It simply kills the workflow Quote
Staff Pauls Posted February 6, 2023 Staff Posted February 6, 2023 should be a beta version in the near future which will hopefully address this issue GenewalDesign 1 Quote
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