YuconCarneleous Posted December 3, 2022 Share Posted December 3, 2022 So I was using the shape builder tool and application keeps crashing and completely shutting down, I am on a windows based computer, windows 10. I did'nt have the problem yesterday, so i thought i would reboot computer and try again, but happened right away when i began using this file, I will attach file here. Acrylic bowl design 1.afdesign Quote Link to comment Share on other sites More sharing options...
YuconCarneleous Posted December 4, 2022 Author Share Posted December 4, 2022 screen shot of specs and hardware acceleration is turned on. Quote Link to comment Share on other sites More sharing options...
Michail Posted December 4, 2022 Share Posted December 4, 2022 23 hours ago, YuconCarneleous said: So I was using the shape builder tool and application keeps crashing and completely shutting down, I am on a windows based computer, windows 10. I did'nt have the problem yesterday, so i thought i would reboot computer and try again, but happened right away when i began using this file, I will attach file here. Your file also causes crashes for me. This has not happened with my own files so far. How was the graphic created? I have the impression that a pixel graphic was vectorised. Possibly the many small artefacts confuse the App. Quote Link to comment Share on other sites More sharing options...
Ron P. Posted December 5, 2022 Share Posted December 5, 2022 Crashes for me too, and has not happened with my files. Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
YuconCarneleous Posted December 5, 2022 Author Share Posted December 5, 2022 On 12/4/2022 at 11:32 AM, Michail said: Your file also causes crashes for me. This has not happened with my own files so far. How was the graphic created? I have the impression that a pixel graphic was vectorised. Possibly the many small artefacts confuse the App. So I began by using diffent shapes and using the shape builder to tool to make one complex shape, then I did an array of this shape around a circle and again selected all and began using the shape builder tool to get rid or add what i did'nt want, but all was done in affinity designer. But this is when i started having the problems, funny thing is today did basically the same thing just different shapes used and no problems, mind blown. Quote Link to comment Share on other sites More sharing options...
Michail Posted December 6, 2022 Share Posted December 6, 2022 11 hours ago, YuconCarneleous said: But this is when i started having the problems, funny thing is today did basically the same thing just different shapes used and no problems, mind blown. But there weren't all these mini objects flying around before the second attempt. Were there? Quote Link to comment Share on other sites More sharing options...
AlainP Posted December 6, 2022 Share Posted December 6, 2022 I opened your file, selected all the layers and as soon as I selected the Shape Building Tool Designer crashed immediately, it just vanished. I re-started Designer and it offered me to open the recovery file which I did. Since then, I can't crash Designer anymore. Shape Builder Tool works without any problem. Quote -- Window 11 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060 -- iPad Pro 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 9th gen 256 gb - Apple Pencil 1 -- Macbook Air 15" - Mac mini M2-Pro - 16 gb Link to comment Share on other sites More sharing options...
Kurt Posted December 9, 2022 Share Posted December 9, 2022 My sessions often crash too when after I've used shape builder for a while during a session. I can reboot, open the recovery file, then continue for a while. Could therefor be a memory leak. Unfortunately, this is an issue that's hard to repeat, since I have to be in the session for a while before it crashes. Quote Link to comment Share on other sites More sharing options...
Dan C Posted December 12, 2022 Share Posted December 12, 2022 Hi @YuconCarneleous, Thanks for your report and our sincerest apologies for the delayed response here. We are exceptionally busy following the release of V2 and we thank you for your continued patience and understanding here. I can confirm I've been able to replicate multiple crashes with this file when using the Shape Builder tool and therefore I've logged this with our developers as a bug now. I hope this helps Quote Link to comment Share on other sites More sharing options...
Intuos5 Posted December 29, 2022 Share Posted December 29, 2022 The shapebuilder tool can hard crash when you tap a region as opposed to drag. So when the software fails to generate a full boundary (which you get as a preview), it seems to hard-crash. I know tapping a region isn't really the way the tool is used, but I can mimic Illustrator's Live Paint this way by 'paint bucket' filling shapes. Quote Link to comment Share on other sites More sharing options...
YuconCarneleous Posted January 2, 2023 Author Share Posted January 2, 2023 Just to let you know, shape builder is still crashing after the last fix. I was doing the exact same thing using the shape builder tool to make a shape and then doing a copy array around a circle to make a more complex shape and using the shape builder tool to customize the shape that i wanted, its always in this later stage that I get a hard crash. Quote Link to comment Share on other sites More sharing options...
Dan C Posted January 3, 2023 Share Posted January 3, 2023 Sorry to hear you're both still having trouble here - so that I can update this development log, are you able to provide a screen recording showing the steps you're taking for me please? If you're unsure how to take a screen recording, please check out our FAQ linked below - Many thanks in advance Quote Link to comment Share on other sites More sharing options...
Intuos5 Posted January 3, 2023 Share Posted January 3, 2023 @Dan C here's a screen recording of a crash. This file consistently produces crashes for me so if you want to investigate it further, you could send me a dropbox link. I see now that it is due to the delete unused areas option being checked, when creating new shapes. With this option turned off, it doesn't seem to crash. 😅 But it is a weird combination, since creating new shapes has nothing to do with deleting unused areas to begin with, so this option, I think, should be ignored. 2023-01-03 13-49-51.mp4 I also suspect that when the file gets heavier, it is more prone to crash. I removed a bunch of layers that were unneccesary for this screencast and noticed that while it used to crash for roughly every 10 regions, it takes way more now. Quote Link to comment Share on other sites More sharing options...
Dan C Posted January 5, 2023 Share Posted January 5, 2023 Many thanks for providing this for me, this doesn't appear similar to other Shape Builder issues with have logged with our developers currently, so a copy of your document would certainly be helpful here & can be uploaded to the below link - https://www.dropbox.com/request/VwWwHLhWJ6qIgqSMuxxr Once uploaded, please let me know here On 1/3/2023 at 12:51 PM, Intuos5 said: I also suspect that when the file gets heavier, it is more prone to crash. I removed a bunch of layers that were unneccesary for this screencast and noticed that while it used to crash for roughly every 10 regions, it takes way more now. Thanks for this information also, I'll be sure to test with the file as it is provided, then increase the 'weight' of the file and report my findings to the devs! Quote Link to comment Share on other sites More sharing options...
Intuos5 Posted January 5, 2023 Share Posted January 5, 2023 @Dan C File was uploaded. I sent in the larger file (the one I trimmed down prior to the screencast). The layer(s) in question are unaltered, so that should give you a somewhat larger file to work with. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Dan C Posted January 5, 2023 Share Posted January 5, 2023 Thank you for providing this also - I can confirm I'm able to replicate this crash here with the 'Clean up unused areas' option enabled, so I've logged this with our developers as a bug Intuos5 1 Quote Link to comment Share on other sites More sharing options...
YuconCarneleous Posted January 13, 2023 Author Share Posted January 13, 2023 Here is a video of what I was doing when it crashed and It crashes on this project as well at the end of the video. 2111087505_AffinityDesigner22023-01-1218-23-55.mp4 Dan C 1 Quote Link to comment Share on other sites More sharing options...
RENM Posted January 15, 2023 Share Posted January 15, 2023 So I too, am experiencing crashes using shape builder in my drawing. Up until this afternoon I was working fine; and now is repeatedly crashing when I attempt to combine multiple polygons into a new shape. I will attempt to trim the file size (layers) and see if that makes a difference. Quote Link to comment Share on other sites More sharing options...
Intuos5 Posted January 16, 2023 Share Posted January 16, 2023 Try to look for difficult (self-intersecting, manifold) shapes or overlapping lines too, might make a difference as well. Quote Link to comment Share on other sites More sharing options...
Dan C Posted January 16, 2023 Share Posted January 16, 2023 Thanks for your screen recording provided @YuconCarneleous - I will be sure to pass this through to our team here now, to help reduce this behaviour in a future update. Sorry to hear you're also having trouble @RENM, if you are able to reproduce this crash consistently, we'd appreciate a copy of your Affinity document or a screen recording showing these steps, such that I can log this with our devs also Quote Link to comment Share on other sites More sharing options...
RENM Posted February 6, 2023 Share Posted February 6, 2023 I will try to create a screenshot when it does it again. What I have done to help out is continuing to use the first version of V2 after experiencing real problems with the latest update. So a reinstall of the the first Designer 2 file. Also my file drawing was messy and HUGE, so I cleaned up the file size. That helped alot. Dan C 1 Quote Link to comment Share on other sites More sharing options...
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