Alex_M Posted November 15, 2022 Share Posted November 15, 2022 Hi, Affinity team, I'm still having this problem with the new version 2.0 of Affinity Photo. This happens sporadically only when saving to a mapped network drive (a brand new WD Red Pro HDD bought a few weeks ago). Thankfully, I can safely save the file on my desktop when this bug happens. Please see the screenshot below. Affinity Photo is the only software I use that refuses to save it's documents for unknown reasons and it's really bothersome. Sometimes I even lose documents I was unable to save on the network drive because I saved them on the desktop and deleted them by mistake when cleaning up my desktop. This bug has been plaguing Affinity Photo for more than 4 years now. Here's my first thread about it from all the way back in 2018 when a different HDD was used. Can you kindly look into this? Quote Aleksandar Mitov www.renarvisuals.com CGI and 3D rendering services email: office@renarvisuals.com Affinity Photo 2.5.0 ◾ Windows 10 Pro x64 ver. 22H2 ◾ AMD Ryzen 7950X 16-core + 64 GB DDR5 ◾ GeForce RTX 3090 24GB + driver 551.86 Link to comment Share on other sites More sharing options...
Rusty_photo Posted November 15, 2022 Share Posted November 15, 2022 (edited) Same issue, I had a document in v1, opened in v2 (worked on it) and then save says "save failed because file could not be written to ". So then I thought if I save file as new name as new v2 version it says file not found exist, as though I trying to open it.....mmmmmm Update - When I try to close it says would you like to save, error ""save failed because file could not be written to "" and would you like to save as a new file, and then error file does not exist (well ofcourse not, but I not trying to open). I can create a new file in v2 (Affinity photo) and save, no issues. Same computer, no change in Drive.... using SSD drive on laptop as before.. V2 2.0.0 reading the post above ---- I can save to the desktop --but not to the original folder (even if I rename the file) ..something wierd.. Edited November 15, 2022 by Rusty_photo update Quote Link to comment Share on other sites More sharing options...
Alex_M Posted November 17, 2022 Author Share Posted November 17, 2022 Good to hear I'm not the only one. This means it's a wide spread bug and hopefully it will be fixed? Just to add, this happens not only on mine, but on another workstation here too. Both on Photo V2 and Photo V1. Quote Aleksandar Mitov www.renarvisuals.com CGI and 3D rendering services email: office@renarvisuals.com Affinity Photo 2.5.0 ◾ Windows 10 Pro x64 ver. 22H2 ◾ AMD Ryzen 7950X 16-core + 64 GB DDR5 ◾ GeForce RTX 3090 24GB + driver 551.86 Link to comment Share on other sites More sharing options...
Rusty_photo Posted November 23, 2022 Share Posted November 23, 2022 something really strange going on...(would not save in other folders or sub folders) if I save the file to desktop, I can then save it anywhere I want. its like to clears a cache and PC knows its a new version... dont know..v strange. I going to try another to make sure. Quote Link to comment Share on other sites More sharing options...
Rusty_photo Posted November 23, 2022 Share Posted November 23, 2022 as above.....once you have saved a file on desktop, you can then open v1 version in v2 and save...... its like in that session it know, yep if you close program.. it starts again..open v1 in v2 try and save added suffix_v2 in file name, says does not exist...(like I am trying to open) save that file to desktop, no worries.. try and save _v2 in orginal main folder, not even sub folder says does not exist. CAN ONLY SAVE TO DESKTOP........urgh... annoying... Quote Link to comment Share on other sites More sharing options...
Myriam Posted November 28, 2022 Share Posted November 28, 2022 (edited) I have the same issue with Designer 2 on a Mac. I never head that issue before and have been using Affinity for 3 years now. I can't save the file anywhere. First I thought it was the gradient but it is not. I also started a new file, saved the empty file without issue, copied the content in (nothing special) and tried to save again and now it's giving me that error message. Just had to make changes to the file after I closed Affinity Designer. Luckily I had a pdf saved that I imported, and I was able to save an .afdesign from that pdf. Edited November 28, 2022 by Myriam Quote Link to comment Share on other sites More sharing options...
AiDon Posted November 29, 2022 Share Posted November 29, 2022 Strange, check the folder permissions on your external drive as I use up to three mapped external drives at a time and no issues. Also check that your mapped drive always attaches to the same designated drive letter each and every time. Quote Both PC’s Win 11 x64 System with Intuos Pen & Touch PC1 ASUS ROG Strix - AMD Ryzen 9 6900X CPU @ 3.3GHz. 32GB RAM- GPU 1: AMD Radeon integrated. GPU 2: NVIDIA RTX 3060, 6GB PC2 HP Pavilion - Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), 16GB RAM - GPU 1: Intel HD Graphics 630, GPU 2: NVIDIA GTX1050, 4GBiPad (8th Gen) 2020 Link to comment Share on other sites More sharing options...
Rusty_photo Posted November 29, 2022 Share Posted November 29, 2022 Just now, AiDon said: Strange, check the folder permissions on your external drive as I use up to three mapped external drives at a time and no issues. Also check that your mapped drive always attaches to the same designated drive letter each and every time. Internal SSD drive, not external. No issues with v1 AiDon 1 Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted November 30, 2022 Staff Share Posted November 30, 2022 Hi @Alex_M, We do currently have an issue logged with the developers regarding this, i'll add your report details for consideration. Alex_M 1 Quote Link to comment Share on other sites More sharing options...
Kenzor Posted December 2, 2022 Share Posted December 2, 2022 I'm having random 'file opened as read only' errors . I never had this issue with V1. I don't lock files in windows . So Affinity is doing something to the files on load. I've been experimenting with embedding and linking affinity photo files so it may be a bug with this feature in v2 Quote Link to comment Share on other sites More sharing options...
Rusty_photo Posted January 13, 2023 Share Posted January 13, 2023 This is becoming a real pain........ HOWEVER is this is a clue to devs - it happened on another program not AP, but only once. It might windows/affinity photo issue?? A solution is to save to desktop and then copy back in folder.. it works as normal on desktop? very strange Quote Link to comment Share on other sites More sharing options...
Rusty_photo Posted January 24, 2023 Share Posted January 24, 2023 - update - I have just found a solution (This is File not found Check the filename and try again - it may be related to this?) and it is TURNING off Windows Secuity > Ransomware protection > controlled folder access - (you could turn off controlled folder access but not safe...) and then allow apps through that "controlled folder access" when ON and then choose blocked apps - Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted October 24, 2023 Staff Share Posted October 24, 2023 The issue "Saving Failed increasing frequency of reports" (REF: AFP-4826) has been fixed by the developers in build "2.2.1 Release". This fix is in the current customer release. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us Quote Link to comment Share on other sites More sharing options...
Genevieve D Posted December 14, 2023 Share Posted December 14, 2023 I have this problem and cannot save my file anywhere, even to my desktop. I'm on Affinity Publisher 2.3.0 @Serif Info Bot Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted December 15, 2023 Staff Share Posted December 15, 2023 Welcome to the forums @Genevieve D, Since 2.2.0 there were improvements made to the app's file handling process, however we are aware some users are still experiencing this problem and as such we have a new issue logged internally for this which I'll bump with your report. I'd suggest first confirming if this is a file specific problem by trying to save a new blank document out to the desktop and seeing if the error persists. I'd also suggest that you try saving to a local location on your disk that's not backed up to the iCloud, as it's possible to set iCloud to back up the Documents/Desktop directories which could be causing issues. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Genevieve D Posted December 15, 2023 Share Posted December 15, 2023 Hi NathanC! Yes it's kind of a file issue (and it's all local, I don't use iCloud). I closed the file without saving it (because you know...) and re-opened it with the last changes missing and I can now save it as normal. Quote Link to comment Share on other sites More sharing options...
Markus van der Westhuizen Posted July 8 Share Posted July 8 On 12/15/2023 at 1:01 PM, NathanC said: Welcome to the forums @Genevieve D, Since 2.2.0 there were improvements made to the app's file handling process, however we are aware some users are still experiencing this problem and as such we have a new issue logged internally for this which I'll bump with your report. I'd suggest first confirming if this is a file specific problem by trying to save a new blank document out to the desktop and seeing if the error persists. I'd also suggest that you try saving to a local location on your disk that's not backed up to the iCloud, as it's possible to set iCloud to back up the Documents/Desktop directories which could be causing issues. I can't even save to the Desktop. I usually work either through iCloud or DropBox... when this issue appeared my first thought was to try and save locally. I tried the desktop first and nothing else works... so I guess I'm going to have to just quit and start my work over? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 8 Share Posted July 8 4 hours ago, Markus van der Westhuizen said: I can't even save to the Desktop. I usually work either through iCloud or DropBox... when this issue appeared my first thought was to try and save locally. I tried the desktop first and nothing else works... so I guess I'm going to have to just quit and start my work over? Be careful of Desktop. It is usually (both Mac and Windows) monitored and managed by your cloud app if you're using one (e.g., iCloud or Dropbox). Try creating a specific folder that your cloud application is not managing or monitoring, and see if you can use that. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Markus van der Westhuizen Posted July 8 Share Posted July 8 2 hours ago, walt.farrell said: Be careful of Desktop. It is usually (both Mac and Windows) monitored and managed by your cloud app if you're using one (e.g., iCloud or Dropbox). Try creating a specific folder that your cloud application is not managing or monitoring, and see if you can use that. I have Desktop deactivated for both iCloud and DropBox. I tried various locations on my computer to save and this particular file didn't want to save. Luckily I'm good at saving regularly(30 years experience on the design front and living in South Africa where we have regular power outages), and I have macros to speed up certain steps, so I didn't lose too much work. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
robotriot Posted July 26 Share Posted July 26 I'm having this same issue on Affinity Designer 2.4.0. I created a new document, and I am unable to save it anywhere on my local drive. I do use a cloud service (pCloud), but it is not monitoring any of the folders I tried saving to. Quote Link to comment Share on other sites More sharing options...
Jeepsey Posted September 22 Share Posted September 22 I have the same "can't save" issues here on 2.5.5. on windows 11, seems to be taking a long time to fix. Quote Link to comment Share on other sites More sharing options...
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