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chocolizard

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12 hours ago, chocolizard said:

why does this happen? I'm trying to use my card

I have the same problem after buying Publisher and Designer, I cannot buy Photo with my VisaCard.

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I've also got the same problem. I've tried with 2 cards and my card issuers are saying it's not appearing as declined. Looks like a problem with their payment mechanism. I'll try again this afternoon.

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I have the same problem. I've tried with 2 different cards, I was able to buy Photo and Designer but it does not allow me to complete my Publisher purchase. What is happening? Today is the last day to get the 50% discount and I was looking forward to buy all 3 programs... Can anyone help, please?

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I have the same issue – I've paid for Photo and Designer, but get the declined message every time I attempt to buy Publisher.

I contacted my bank, who confirmed there was no problem with my card, and that they could not see an attempted payment at all.

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Hello everyone,

There's a few of your here and the issues you are experiencing will be one of two.

For those of you who have placed two orders and been unable to place a third, this is a security precaution put in place by our payment portal. A third order placed using the same email address in close succession will flag as potential fraud and not allow the order through. The best thing to have done would have been to apply all the items to the cart and paid in a single transaction, but as the horse has already bolted, the best thing to do now is to wait 24 hours and try again. If the price has changed since then please contact affinity@serif.com and our team will be able to honour you would have paid initially.

For the others who were unable to place an order at all, this is most likely an issue passing the 3D Secure authorisation, and if you too could contact affinity@serif.com, our team will be able to place the order for you.


Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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Same problem here. Did purchase on friday, repeated process several times and the money has been charged multiple times to my card, but I have no product yet. 

What´s going on?

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21 hours ago, RG3_Whitecape said:

Same problem here. Did purchase on friday, repeated process several times and the money has been charged multiple times to my card, but I have no product yet. 

What´s going on?

This one is a different problem to the ones I responded to above, it appears your bank have set aside the funds but we did not take them, the team over at affinityorders@serif.com will be able to provide further assistance.


Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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On 6/23/2020 at 11:23 AM, StevenS said:

This one is a different problem to the ones I responded to above, it appears your bank have set aside the funds but we did not take them, the team over at affinityorders@serif.com will be able to provide further assistance.

Problem solved. Thanks for your time and attention!

 

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