RG3_Whitecape

Hi guys. The same has happened again to me. I tried to purchase one of your products using a master card, but Affinity platform didn't recognize the payment, although the amount was charged to the credit card. Exactly the same. I thought by now you would have solved the problem with your payment platform. Im using a card and a bank account from the European Union (Spain), and I haven't had this problem before in any other online shop. This is not serious. I ended up using PayPal (no problems, everything went OK). Software is nice, and PayPal payment went perfect, but yet the money appears as charged to the credit card. I don´t know what is happening, I don't know if we should blame your banking platform provider, but I know for sure that you are responsible for fixing this problem. Please, change your payment platform, or something, but it is not acceptable that a company like this still can´t properly process payments with credit cards from the EU. I guess that the money won't be charged in the end (it appears as retained, not as payed yet), like the last time. Last year happened the same to me, and I'm not the only one that has experienced this issue. Just want to let you know that I had the same problem, and it hasn't been fixed. Advice for other customers: use PayPal if you are buying from the EU (I'm buying from Spain); the problem persists with credit cards, but with PayPal everything worked fine. Thank you for your attention. Keep working hard, because your products are incredible and have a very competitive price. Just wanted to let you know that this problem with payment still persists. I'm sure I will enjoy your fantastic software. Sincerely, R.G.

Hi guys. The same has happened again to me. I tried to purchase one of your products using a master card, but Affinity platform didn't recognize the payment, although the amount was charged to the credit card. Exactly the same. I thought by now you would have solved the problem with your payment platform. Im using a card and a bank account from the European Union (Spain), and I haven't had this problem before in any other online shop. This is not serious. I ended up using PayPal (no problems, everything went OK). Software is nice, and PayPal payment went perfect, but yet the money appears as charged to the credit card. I don´t know what is happening, I don't know if we should blame your banking platform provider, but I know for sure that you are responsible for fixing this problem. Please, change your payment platform, or something, but it is not acceptable that a company like this still can´t properly process payments with credit cards from the EU. I guess that the money won't be charged in the end (it appears as retained, not as payed yet), like the last time. Last year happened the same to me, and I'm not the only one that has experienced this issue. Just want to let you know that I had the same problem, and it hasn't been fixed. Advice for other customers: use PayPal if you are buying from the EU (I'm buying from Spain); the problem persists with credit cards, but with PayPal everything worked fine. Thank you for your attention. Keep working hard, because your products are incredible and have a very competitive price. Just wanted to let you know that this problem with payment still persists. I'm sure I will enjoy your fantastic software. Sincerely, R.G.

Problem solved. Thanks for your time and attention!

Same problem here. Repeated the purchase several times. Money charged but no products. I wrote them en email, and contacted on facebook, but no answer yet. The problem is on the Affinity payment platform, and I would like to get my money back.

Same problem here. Did purchase on friday, repeated process several times and the money has been charged multiple times to my card, but I have no product yet. What´s going on?

Same problem here. Did purchase on friday, repeated process several times and the money has been charged multiple times to my card, but I have no product yet. What´s going on?