Unable to save document

[Neny]

Hi Affinity team,

 

I am unable to save any projects. this is the error message that I am getting: "Save failed due to an internal error. This should be reported to the development team."

[Neny]

To add more context. I am working with 6 dartboards in this document.

[GarryP]

Welcome to the forums.
It will probably help the Affinity team to diagnose the problem if you can tell them as much information as possible:
* OS and version;
* Application version;
* Where you are trying to save the document to (internal hard drive, flash drive, cloud drive, etc.);
* Whether the file has been successfully saved previously, and was this to a different place or not?
The more information you can give the better the help you can get.

[Callum]

Hi Neny,

If you answer GarryP's points above we should be able to help you with this further.

Thanks

C

[themapsmith]

I have this same problem. 

 

OS: Mac OS X 10.14 (Mojave)

Version: Designer 1.8.1

Location: On-disk. Tried Desktop and Dropbox folders. It creates a zero-byte file at the desired location. 

Saved previously: No, I started a new file. One artboard. 

[SuitableConditions]

Having the same issue for Photo and Designer. Publisher seems to be fine. 

OS and version = MacOS Catalina (Version 10.15.3)
Application version = 1.8.1 for both Photo and Designer. 
Tried saving to = Google Drive, Desktop(+iCoud Drive) and Box with no success
New files not saved previously. New files started from your Arch D templates. 

[themapsmith]

Interestingly, I also used the Arch D template when creating a new document. However, if I create a "Custom" doc using the settings on the right side of the New Document modal, I **AM** able to save. 

 

I just tried a smattering of random templates, and Arch D did *NOT* allow saving. Others did. 

[Jowday]

@Callum

I spent 2 mins on making a few tests in all of the programs and versions below:

Windows 10 Enterprise

• Designer 1.8.0 release version
• Designer 1.8.1.604 beta
• Photo 1.8.0 release version
• Photo 1.8.1.604 beta
• Publisher 1.8.0 release version
• Publisher 1.8.1.604 beta

What a rotten bit of luck: ALL files based on whatever template under the 'Architectural' tab cannot be saved, ever, same error:

[R C-R]

So far I have only tested this in AD 1.8.1 on my Mac with a few of the Architectural presets, but not only do I get the 'failed to save' error & zero byte files, I also get a failure notice if I try to use File > Edit in Photo:

[walt.farrell]

Note that in another topic (Jowday's bug report), Patrick Connor provided a workaround until this can be fixed in the next beta:

View > Studio > Snapshot, add a snapshot, select it, then click the "new document from snapshot" icon.

[Tony Christian]

Hi, I'm Having the same issue:
Affinity Publisher 1.8.2
It was a file That I have been working for while, and suddenly that happen. And it crashed some times already.

Living_Fountais_or_Bronken_Cisterns_1-L.afpub Living Fountais or Bronken Cisterns 1-m ERROR.afpub

[Tony Christian]

17 hours ago, Tony Christian said:

Hi, I'm Having the same issue:
Affinity Publisher 1.8.2
It was a file That I have been working for while, and suddenly that happen. And it crashed some times already.

Living_Fountais_or_Bronken_Cisterns_1-L.afpub 21.48 MB · 0 downloads Living Fountais or Bronken Cisterns 1-m ERROR.afpub 0 B · 0 downloads

What I am going to do now? I have to finish my work, but I cannot progress, because I can not same my changes!! Help me, please!!

[Old Bruce]

14 minutes ago, Tony Christian said:

What I am going to do now?

I downloaded your document and had no trouble making changes and saving. This may be due to the missing EPS file on Master C. Check that and maybe replace it.

Living_Fountais saved.afpub.zip

[walt.farrell]

18 hours ago, Tony Christian said:

Hi, I'm Having the same issue:
Affinity Publisher 1.8.2
It was a file That I have been working for while, and suddenly that happen. And it crashed some times already.

This topic is talking about a specific failure related to using the Architectural presets when creating a new document. Did you really use one of those for your Publisher document?

If not, it's probably not the same issue; just a similar one.

If you did use an Architectural preset, and you have Photo or Designer installed, perhaps you can use the same workaround I mentioned just above your post. Go to the Photo or Designer Persona, open the Snapshots studio panel, and add a new snapshot. Then see if you can Save your file.

I suppose, even if you didn't use an Architectural preset you could try that workaround.

Other than that, I can only suggest trying to Save As someplace else, in some different folder. And not one that has such a long path name. Also use a simpler file name.

And failing that, you might export it as a PDF file, which you could then Open later to recover much of your work.

[Tony Christian]

15 minutes ago, Old Bruce said:

I downloaded your document and had no trouble making changes and saving. This may be due to the missing EPS file on Master C. Check that and maybe replace it.

Living_Fountais saved.afpub.zip

Sorry for my ignorance, but Could you clarify what is EPS file?

[Old Bruce]

This is what I see when I open your document

EPS is a type of file Encapsulated Postscript.

[Tony Christian]

19 minutes ago, walt.farrell said:

This topic is talking about a specific failure related to using the Architectural presets when creating a new document. Did you really use one of those for your Publisher document?

If not, it's probably not the same issue; just a similar one.

If you did use an Architectural preset, and you have Photo or Designer installed, perhaps you can use the same workaround I mentioned just above your post. Go to the Photo or Designer Persona, open the Snapshots studio panel, and add a new snapshot. Then see if you can Save your file.

I suppose, even if you didn't use an Architectural preset you could try that workaround.

Other than that, I can only suggest trying to Save As someplace else, in some different folder. And not one that has such a long path name. Also use a simpler file name.

And failing that, you might export it as a PDF file, which you could then Open later to recover much of your work.

 Thank's @walt.farrell I didn't pay attention to that!  My is a different issue then, just having trouble to save a publisher file without Architectural presets, But I will try what you said and let you know if works! 

[Tony Christian]

5 minutes ago, Old Bruce said:

This is what I see when I open your document

EPS is a type of file Encapsulated Postscript.

Thank you, I did  replace that,  but still not working. It seems that is some change that I did in this last version, because my other versions that a save before I am able to save.

[Tony Christian]

1 hour ago, walt.farrell said:

This topic is talking about a specific failure related to using the Architectural presets when creating a new document. Did you really use one of those for your Publisher document?

If not, it's probably not the same issue; just a similar one.

If you did use an Architectural preset, and you have Photo or Designer installed, perhaps you can use the same workaround I mentioned just above your post. Go to the Photo or Designer Persona, open the Snapshots studio panel, and add a new snapshot. Then see if you can Save your file.

I suppose, even if you didn't use an Architectural preset you could try that workaround.

Other than that, I can only suggest trying to Save As someplace else, in some different folder. And not one that has such a long path name. Also use a simpler file name.

And failing that, you might export it as a PDF file, which you could then Open later to recover much of your work.

I tried, and that also didn't work. I realized that by going back to the previous version and making certain changes, then the problem occurs.

[Tony Christian]

Well, I download Old Bruce's file, and in the beginning, that could be saved, but after a while the same problem return. But It is interesting that even though this message of error appears, a file appears in the folder, saved, but when I try to open it, it will crash Publisher.Living Fountais SAVE 1-m.afpub.zip

Screen Shot 2020-03-26 at 16.34.27.zip