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Try installing it again - several times if necessary. In my experience it always works eventually. For example I downloaded and installed the three 1.7.0.293 Betas yesterday… Publisher failed 1st try, succeeded on the 2nd. Designer failed on the 1st and 2nd attempts, succeeded on the 3rd. Photo installed 1st try. This type of behaviour has happened for me since ~1.6.5 If the install fails, I simply run it again straight away - no reboot, no shutting other applications. You can look at the log files in Temp / Affinity Setup and search for the word Error to see why the installation failed. For me it is always "Error writing to file: C:\Config.Msi\d27bf3c.rbf. Verify that you have access to that directory." Of course your experience my vary.

I'm not sure if this is the correct place to post, but I have a problem when trying to install Afffinity. (trial) The installation stops when trying to install .NET Framework 4.6.2. I've tried installing .NET from Microsoft, but it still won't install. I've tried turning off the firewall, anti-virus and any background programs but it still fails. Has anyone any ideas on how to fix this? I have been using Serif products since the first version of PagePlus and so I'm keen to upgrade to Affinity. I have pasted a copy of the error log below. Many thanks. ======================================================= OS Version = 10.0.10586, SP = 0.0, Platform 2 OS Description = Future OS - x64 MSI = 5.0.10586.212 Windows servicing = 10.0.10586.570 CommandLine = J:\509a7c183161897050\\Setup.exe /norestart /passive /showrmui /showfinalerror /chainingpackage Affinity /x86 /x64 /redist TimeZone = Hora de verano romance Initial LCID = 3082 Using Simultaneous Download and Install mechanism Operation: Installing Package Name = Microsoft .NET Framework 4.6.2 Setup Package Version = 4.6.01590 User Experience Data Collection Policy: Disabled Number of applicable items: 6 RmShutdown failed with error: 351 RmShutdown failed with error: 351 Exe (J:\509a7c183161897050\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (J:\509a7c183161897050\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (J:\509a7c183161897050\x64-Windows10.0-KB3151900-x64.cab) failed with 0x3712 - Se daño el almacén del componente. . Exe Log File: CBS.log Final Result: Installation failed with error code: (0x00003712), "Se daño el almacén del componente. " (Elapsed time: 0 00:10:02).

The setup failed to install Affinity Publisher. The installation program seemed to be working correctly, then it said, "Setup failed." Publisher's update fail in the same way. I'm running Windows 10. Where can I attach the log-files? Currently there is no program available

The setup failed to install Affinity Photo (and Publisher). The installation program seemed to be working correctly, then it said, "Setup failed." Publisher's update fail in the same way. I'm running Windows 10.

So as most of you know, the new update for all affinity products, 1.8 released today. I opened my Affinity Designer, and clicked the link to update it. After i installed the update, it said "Failed". I press "ok" and went to keep designing on Designer with the older version. A message then pops up saying I couldn't open that program. I uninstall Designer, and reinstall it. It said the installation failed. Please help me. I have clients that are eager to be finished. P.S. I'm on windows 7. Thanks!

I have a similar issue. The update failed, and trying to install from scratch fails every time too even after uninstalling Affinity Photo. At the installing stage the progress bar zooms across after a second and just says 'Setup failed'. This is on Windows 10 Pro with the latest updates, after cleaning my system with AVG TuneUp, after granting admin permissions and using the official installation file from my Affinity downloads page.

Similar to the initial question. My old computer where I initially installed Affinity photo has died. The drive failed and can't even be read. Apparently my software isn't registered on a device. And the product agreement says I can install on computers under my control. So no problem with the software still being installed on the old computer's drive, even though it can't be accessed? I can just install it on my new computer when it arrives? Also, regarding the installation email, apparently it can't be updated or changed. So I only need the old email address and key for installing the software on the new computer, even though I no longer have access to that old email address? Thank you.

Tried to replicate issue in Aseprite and it never occurs. @dgtrv Will try this, thanks! EDIT: Can't seem to revert to previous driver, it shows a warning that installation is failed and I should contact manufacturer. Hmm! 6.3.42-1 is only driver installs fine. Maybe some kind of M1/Big Sur compatibility issue?

Hi, I have tried to update to v1.9.0 for designer (also photo and publisher) but installation fails with the following message: The application has failed to start because its side-by-side configuration is incorrect..... Any advice greatly appreciated. Richard Hills

Installing on windows, setup failed error writing to file Affinity/Publisher/d

Installation works flawlessly even from exe binary file (need to override concrt140 after installation), but I think there are some D3D10 functions missing. DXVK works with gdi (no artifacts), but there is no function for some effects library. unimplemented function d3d10.dll.D3D10StateBlockMaskEnableAll See: https://github.com/doitsujin/dxvk/issues/657#issuecomment-423802952 However, I found this: https://source.winehq.org/WineAPI/d3d10.html After overriding d3d10 it just crashes on wine err: Failed to create surface Without dxvk 0042:err:d3d:context_restore_gl_context Failed to restore GL context 0x63000 on device context 0x1c00080, last error 0x6. I think the only solution without any help from Serif, would be implementing those missing functions in dxvk. I'm not a c/c++ dev, but I'd like to play with it. Unfortunatelly, out of time atm. Maybe Serif could help?

Hi Further to my post in this thread I have just tried installing the latest version and still get the failed error on the event first time round. After restart program installs as if fresh installation, probably because the initial attempt un-installed the previous version then failed. However this time I got another error which I do not particularly understand about an element missing which I think related to J script?, I clicked not to continue but it then came up installation successful. I have saved my event logs from the start of the process but not sure if they will help, if you want them can i send direct as I am not sure if any confidential information contained in them

Hi, I can not open my Affinity Photo anymore. Only the message "database opening failed" appears. A repair with the installation file brings no change.

Hello, Following a request to update Affinity Publisher, I proceeded to download and install version 1.7.3, however after a minute the software closed. All other tests caused the same problem of inadvertent closure. So I uninstalled Publisher, I downloaded version 1.7.3 again and proceeded to install. The installation fails with the message "Failed to install". Windows 10 operating system up to date. Net.Framework 4.8. Would you have a solution to offer me? Thanking you.

Setup Failed Error If you’re getting an error Setup Failed when trying to install our app/update, please try the below suggestions. They should hopefully allow you to install our app/update without any further issues: Restart your machine and try the installation again Make sure you're installing the latest version of the app ( more information here ) Right click the .exe file and select Run as Administrator Make sure your machine isn't in the middle of installing updates - this can lock files needed to install our app/update Make sure your machine is fully updated by checking for any available updates Uninstall any previous versions of the software first using Microsoft's Uninstall Troubleshooter app (some errors have been caused by the installer being unable to remove the previous version) If you’re using an app, such as ImDisk, to modify where your TEMP directory is stored, please disable this and use the default Windows TEMP directory. Make sure you have the correct permissions to add/modify or remove folders within C:\Program Files\ Check Event Viewer to see if any additional information is provided regarding the error ( more information here ) Back to top

I downloaded the latest version of Affinity Photo (1.7.2) three times. I tried several times to install it and got the window: Setup failed. I tried to uninstall it. Message was that there is an installation in process. Then I used a tool from MS to unsinstall it and it worked. But now, I am still unabled to install the product. Help please. Setup.log SetupUI.log

Yet another failed installation here. Prior installation deleted, now I have nothing ( I stupidly deleted previously downloaded versions!) Can we please have an updated installer ASAP, there is obviously something wrong with this one judging by the number of failed installations.

I'm having issues getting Affinity Designer to install on my Windows 10 laptop. The installation guide loads, it asks for an install location, I choose the default and select okay. The system asks if Affinity can make changes to my computer, and I select yes. It goes into the installation window briefly and then fails. The error message only reads "setup failed" in the dialog box. I'm running a Dell Latitude Ultrabook E7450, running Windows 10pro 64x, intel i7 2.7 GHz, 8gb ram, with 100 GB of free space on it. Any help here would be appreciated. I use the program on my iMac and would love to be able to use this on my work laptop when I'm on the go.

Ah yes, sorry for the confusion. Let me clarify, the download did not fail, the installation of the successfully downloaded 1.7.3. update failed right at the very end of the install. My previous version of 1.6.5. is now erased, and when I try and reinstall my 1.6.5. exe file the same thing happens - it gets almost to the end of the install and then simply fails. Also the C:/Program Files Affinity folder says 0 bytes for the folder size. And every time I try and delete the redundant folder I am denied this by Windows 8.1 telling me I need administrator permissions. Then when I go through the Affinity folders Properties to the Security tab I am still not able to delete the folder after changing the permissions via the Advanced Settings. When I change the permissions to Administrator it fails and when I change it to All Applications Packages it also failed. PROGRESS UPDATE: VERY IMPORTANT - as I was typing the above I thought to give it one more try, this time I changed the Security access permissions to Computer Name (whatever name you have given your computer)/Users and this gave me full editorial control over the C:/Program Files Affinity folder, and finally I was able to delete it. And as soon as I had deleted the empty 0 byte size Affinity folder (in C:/Program Files) I tried to reinstall the 1.7.3. exe file and it actually successfully installed! Hallelujah! This means that it is very important to delete the program files folder (C:/Program Files Affinity) even though the folder may be empty, it will cause a conflict every time you try and install the program again. So you must remove every trace of the Affinity program from your hard drive and start with a clean install otherwise you will get a conflict and the install will fail. I also deleted the Affinity Photo shortcut on the desktop as well. I hope this helps others. But there is still one more issue though, and that is that as soon as I had installed the 1.7.3. update it installed the 1.7.2.471 version instead, and then when I opened up the program it prompted me to install the latest update of 1.7.3. at the Affinity Photo Updates page. But it was the top download link of "Download Version 1.7.3." 381.55 MB, EXE that I downloaded yesterday, but it comes up as 1.7.2.471 on my computer? Hmmmm, very strange. Anyways I'll leave it where it is at the moment, because it least it has installed, finally (don't want to mess it up trying to update it already). Hope this makes sense. Cheers.

Cannot Update Affinity Photo/Windows to 1.7.2: Microsoft .NET Framework update did not succeed. I never had to update Microsoft before...updating was easy until now. Any help would be greatly appreciated. If anyone from Affinity is listening, here's the error log (if it helps): OS Version = 10.0.15063, SP = 0.0, Platform 2 OS Description = Future OS - x64 MSI = 5.0.15063.0 Windows servicing = 10.0.15063.1563 CommandLine = C:\c3ebe0ff11d4e8477fcee0a4\\Setup.exe /norestart /passive /showrmui /showfinalerror /chainingpackage Affinity /x86 /x64 /redist TimeZone = Eastern Daylight Time Initial LCID = 1033 Using Simultaneous Download and Install mechanism Operation: Installing Package Name = Microsoft .NET Framework 4.7.2 Setup Package Version = 4.7.03081 User Experience Data Collection Policy: Disabled Number of applicable items: 6 Exe (C:\c3ebe0ff11d4e8477fcee0a4\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (C:\c3ebe0ff11d4e8477fcee0a4\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (C:\c3ebe0ff11d4e8477fcee0a4\x64-Windows10.0-KB4054590-x64.cab) failed with 0x57 - The parameter is incorrect. . Final Result: Installation failed with error code: (0x00000057), "The parameter is incorrect. " (Elapsed time: 0 00:00:33).

I have run Photo since v1.5, with updates through to v1.8.3. Neither 1.8.4 or 1.8.5 would install and my existing installation then failed to load. I have removed Photo with a view to reinstalling, but without success. I'm on W10 and the only changes that will have occurred are MS updates including 2004. The SetupUI.log states that image data generated an overflow during processing. Any suggestions which will allow the restoration of Photo would be appreciated Noel

I have a problem during installation of Designer 1.8.5 on my computer running with Windows 10 home. Both free and payed versions failed. I can't install the application. Can you tell me why, please ? Thanks in advance for your help.

I can't setup 1.7 ver. The update installation failed, and the old version of the program does not work after that. Setup.log SetupUI.log

Here is a list of known issues with third party software: Capture One (Windows Explorer Integration) Problem: Crash when attempting to open files (stack overflow in NVIDIA driver). Affects Capture One versions 20 and 21. Cause: Capture One's Explorer integration crashes if more than one instance is running at once Solution: Disable Windows Explorer Integration by renaming the C:\Program Files\Capture One\Capture One 20\WIC\WIC64 folder to something else. Note: If you have version 21, the directory will be C:\Program Files\Capture One\Capture One 21\WIC\WIC64. This assumes you haven't changed the default installation directory. https://support.captureone.com/hc/en-us/community/posts/360013132497-CO-20-Windows-explorer-integration ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic Problem: User Interface elements can disappear or appear stretched Cause: ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic interferes with Direct3D9 renderering. Detection: Check if Nahimic is running as an active Windows Service. Kill the service and see if the problem temporarily stops Solution: Start the application with --no-hw-ui flag, or stop the software (this won't affect the driver or functionality of the sound card) https://forum.affinity.serif.com/index.php?/topic/49247-16089-issues-tabs-vanishing/&do=findComment&comment=249809 User Provided solution (not verified by our developers): https://forum.affinity.serif.com/index.php?/topic/147155-ui-elements-disappearing-on-hover-publisher-19-110/&do=findComment&comment=822640 Topaz OFD (Brazilian Banking Software) Problem: Applications won't start Cause: Unknown Solution: Uninstall Topaz OFD https://forum.affinity.serif.com/index.php?/topic/148321-the-software-doesnt-start-at-all/&do=findComment&comment=827774 Brother Control Centre 4 Problem: Unable to update the Affinity applications (Setup Failed). Cause: Brother Control Centre opens files within the existing Photo installation directly, preventing the old files from being removed (causing the setup to fail). Solution: Close Brother Control Centre via the system tray, , or try restarting then immediately running the Affinity installer. https://forum.affinity.serif.com/index.php?/topic/69753-setup-failed-installation-message/&do=findComment&comment=622860 Fresco Logic Proxy Display Driver Problem: Crashes at startup Cause: It acts as a proxy display driver, but doesn't handle the kind of requests that WPF makes upon the Direct3D 11 runtime. Solution: Uninstall, or try using --no-hw-ui and WARP renderer (unconfirmed fixes) https://forum.affinity.serif.com/index.php?/topic/61068-unhandled-exception-error-on-app-launch/&tab=comments#comment-322202 My Endpoint Protector Problem: Crash when dragging in the Layers panel (reported with version 4.6.7.6 of My Endpoint Protector) Cause: My Endpoint Protector injects itself into the application and attempts to handle messages on our behalf Solution: Upgrade to version 4.7.8.3 or stop the My Endpoint Protector software https://forum.affinity.serif.com/index.php?/topic/48129-instant-crash-on-moving-first-new-layer/#comment-253176 NVIDIA Optimize for Compute Performance Problem: Document renders incorrectly Cause: Incompatible with sparse textures (NVIDIA suggests disabling it for applications that use sparse textures, such as Affinity) Solution: Disable 'Optimize for Compute Performance' https://forum.affinity.serif.com/index.php?/topic/55424-display-distortion-when-opening-designer-or-photo/ NVIDIA Surround Problem: Application window remains solid black and cannot be used Solution: Disable NVIDIA Surround. One user has suggested using FancyZones as Part of the Microsoft PowerToys project. https://forum.affinity.serif.com/index.php?/topic/125632-all-affinity-programms-are-black-nvidia-surround/ RivaTuner Problem: Instant crash at application start Cause: RivaTuner hooks into Direct3D libraries and injects its own code, which causes the crash (neither Serif or Microsoft are at fault) Solution: 1.6.x.x attempts to catch the corruption, and offers a slower, software-only fallback (with a warning at startup). Alternatively you can tell RivaTuner to ignore the Affinity executables (also add help.exe and crashreport.exe) by adding them to the list and setting 'Application detection level' to 'None'. FastPictureViewer Codec Pack Problem: Versions prior to 3.8.0.9 will cause a crash at application start Solution: Install version 3.8.0.9 or later https://forum.affinity.serif.com/index.php?/topic/21449-unhandled-exception-on-launch/ https://forum.affinity.serif.com/index.php?/topic/27758-affinity-photo-system-crash/ Duet Display Problem: Versions prior to 1.4.7.6 will cause no UI to be shown, other than a portion of the welcome window, and the document Solution: Install version 1.4.7.6 or later https://forum.affinity.serif.com/index.php?/topic/28482-big-ui-error-for-photo-and-designer/ https://forum.affinity.serif.com/index.php?/topic/28923-affinity-designer-panels-not-loading/ D3DGear Problem: Crash when creating or opening a document Cause: D3DGear hooks into Direct3D libraries and injects its own code, which causes the crash (neither Serif or Microsoft are at fault) Solution: Currently no work around other than to uninstall https://forum.affinity.serif.com/index.php?/topic/29144-crash-when-i-create-or-open-a-project/ https://forum.affinity.serif.com/index.php?/topic/21320-unable-to-create-a-new-file-or-open-a-file/ QTranslate Problem: Causes the Mesh Warp and Perspective Tool previews to fail if 'Mouse Mode' (Left click the icon in the tray) is enabled inside QTranslate Solution: Disable 'Mouse Mode' in QTranslate https://forum.affinity.serif.com/index.php?/topic/29884-problems-with-previews/?p=148424 Actual Tools (Actual Multiple Monitors & Actual Windows Manager) Problem: Application hang/crash on open Solution: Uninstall the Actual app or try the suggested solution on Actual Tools forums here - https://www.actualtools.com/forum/read.php?FID=10&TID=5493 https://forum.affinity.serif.com/index.php?/topic/94242-photo-crashes/ https://forum.affinity.serif.com/index.php?/topic/106762-drag-and-drop-into-affinity-photo/ Display Fusion Pro Problem: Application hang/crash on open Solution: Uninstall the Display Fusion Pro app or close the app down, start Affinity and reopen Display Fusion Pro if required. https://forum.affinity.serif.com/index.php?/topic/149859-incompatibility-with-display-fusion/

Ran the 1.8.5 update, now can't update, can't uninstall, and can't run it. I am logged in as a user with administrator access. Update failed. Running it again gets me (with out without running it as administrator): The installer has insufficient privileges to access this directory: C:\Program Files\Affinity\Publisher. The installation cannot continue. Log on as administrator or contact your system administrator. Trying to open C:\Program Files\Affinity gives me permission denied. If I look at the properties/security of the folder, I don't have permissions and it will not allow me to take ownership. Publisher does not appear in the list of programs to add/remove.