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@SUBH Please stop spamming the forum with identical copies of the same post!!! As I write this there are 6 identical posts in this thread! You absolutely need to ask your client for more details of their requirements, as already explained to you. A logo on a PowerPoint slide might be placed, at a small size, in one area of the slide, or might be required sometimes to effectively "fill" the slide. In such circumstances it might be possible for you to produce one version of the logo, in a format which is scalable (i.e., can be enlarged or shrunk without quality loss) but your client may actually require you to create those different sizes.

@Richard Curry Which Antivirus and Firewall software do you run? As @Komatös wrote above, whichever they are they are giving you a totally false positive. Depending on which they are you may need to whitelist Photo.exe AND inform the manufacturers of the software about the false positive.

@wenruano My pleasure!

@PGL When I downgraded the driver for my card - by uninstalling the one that was then installed and then downloading and installing the last one that had "worked" (21.3.1) - I regained full use of ALL my Affinity apps, and all of my other software, including some pretty high-end video and audio editing apps, seemed to continue to work without a problem. Jeff

@PGL Possibly. But your AMD Radeon Graphics Card drivers could also be the problem! Exactly which card do you have and which driver version are you running? You can see my computer spec in my signature below. For my AMD Radeon R7 360 card I am running driver and software version 21.3.1. I'm pretty certain this is NOT the latest but, earlier this year, when I updated to whatever was then the latest version of that software, Affinity Photo would not start on my system. Only reverting those drivers to the version I now have would allow it to open. Interestingly, the installed Radeon Software Control Panel tells me the software is up to date but I know that there have been at least two or three newer version releases in the past month or so. HTH Jeff

@Yusup Budiman Have you seen and read this similar thread, which includes details of how several of us, who experienced the same problem, were able to resolve it? Jeff

@sharonr Just to possibly add a little more confusion to this (sorry!); the screenshots you attached to an earlier reply include the one of the message about entering your Product Key, and you asked why this message keeps appearing. The answer is because you have not entered the Product Key which Serif/Affinity would have supplied to you, both in a confirmation email and via your personal account if you purchased the app direct from Serif. However, if, for some reason, you purchased the app at the Windows Store but downloaded and installed the Serif Store Trial version, you need to remove the Serif Store version and download and install from the Windows Store. The two versions are, for licensing purposes only, completely independent. HTH Jeff

@wenruano Purchases from the Mac App Store are totally independent of purchases direct from Serif, they are not interchangeable. As you have stated, if you wish to use the Serif/Affinity Store version you will need to purchase it again, from Serif, since they and Apple share no user data at all. IOW, Serif do not "know" that you have previously purchased the App Store version. HTH Jeff

@Sean P I realised this morning that the upload of my AppData had failed! And, as a result of my end-of-day housekeeping, I no longer have the zipped file or its unedited contents. My sincerest apologies. To all other users experiencing this problem: on my computer it seems the installer created a file in the %appdata%\Affinity\Designer\1.0\temp folder which it did not delete once the installation was complete. This is what seems to have caused the app to crash on first start. Simply deleting that file resolved the issue. Perhaps worth checking? HTH Jeff

@Sean P There was an 863 KB file in the Temp folder! (Nothing in backups). Deleting that file allowed me to reset 1.0 old to 1.0 and everything kept working! Happy Days! As always, my very sincere thanks. Jeff

@Sean P Thanks for that information! The Autosave folder in 1.0 old is empty, unfortunately, as it is, obviously, in the new 1.0 folder. Jeff

@Sean P The requested files are uploading as I write, though the on-screen message says the upload will take anything up to between 3 and 4 hours to complete!!! However, also renaming the AppData folder to 1.0 old has allowed the app to open. Now for the fun of trying to discover which part of that folder's contents has caused the problem!! 😭😭 Jeff

Having just received notification of the release version 1.10 of all three apps, I opened the previous release versions of each of them but did not receive any on-screen message to update. So, I went to my Serif/Affinity account and downloaded the installers for all three. All seemed to install, without problem; Photo and Publisher both opened and could be used. But Designer crashed/disappeared almost immediately! The splash screen appeared, got as far as "Loading fonts" and then simply disappeared! The Beta 1.10.1127 still opens without problem! Checking Crash Reports, I see three files (corresponding to the three attempts I made to open the app!). They are attached. All ideas/thoughts/suggestions gratefully received. TIA Jeff dcfc2e8f-2af7-4fb8-bdd3-acdee1bdace3.dmp dff89533-e348-4bd2-8f3d-0b0c726b2335.dmp ff91d3b4-2dba-4ab1-ab5f-7a93719a327f.dmp

@LeonardoT Welcome to the Affinity forums. Affinity Photo for iPad can be purchased from the iPad App Store only so you need to go to your iPad Store Account, log in, and see what options are available to you. I suspect Apple/Serif will not be pleased to see you were refunded for your earlier purchase of Affinity Photo, but continued to use it! I believe such actions are a direct contravention of the conditions attached to the grant of a refund. As to whether this will affect the opportunity for you to buy the app again, I have no idea. Jeff

@Putterer If you are running APh in Windows then DXO Viewpoint 3 plugin doesn't cause the crash that @firstdefence reports for Mac. Jeff

@Chris1239847493 Welcome to the Affinity forums. How shortsighted of your administrator!! However, there is no need to cancel your trial, I think. At the end of the trial period access to whichever Affinity app(s) you have will simply be lost and it/they will no longer run. HTH Jeff

Why have you started a new thread about this when you already have one which has received numerous replies, here? Jeff

@Mike_D You've posted to the "Affinity on iPad Questions" forum but I think this really needs to be posted to the appropriate forum for Mac OS. Jeff

@rsmcguitar I wonder whether this is a case of Windows Protected Folders preventing access for writing the licence file? https://docs.microsoft.com/en-us/microsoft-365/security/defender-endpoint/controlled-folders?view=o365-worldwide#windows-system-folders-are-protected-by-default gives more details, including how to check exactly which folders are being “protected”. Jeff

@Frank Van Atta @user2021 has obviously resolved whatever problem he/she had! Hence he/she has edited the post to remove the actual question.

You asked that earlier, and the answer is still No, sorry

@Gro Fykse OS = Operating System

@NATORI You need to attach the actual RAW file, not a screenshot of what you see in AP. Jeff

@Jo Martin Welcome to the Affinity forums. Assuming you are using Windows, and following on from what @John Rostron has written, the first thing to check is the OpenCL setting. Do not attempt to start a new file but Close the initial splashscreen and then go to Preferences>Performance. It should look something like this: Check the setting I have highlighted; if it is ticked, untick it! HTH Jeff

@Jack Hanson No problem opening your file on Windows, using the latest release version (1.9.2.1035) or the latest Beta (1.10.0.1085). Jeff