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About Jon W

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Dev
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Jon W started following All tools don't work , photo cropping canvas vs image , Help with this Portrait ? and 2 others
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Energeiai reacted to a post in a topic: export files DPI means nothing
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GoldenDesigns reacted to a post in a topic: All tools don't work
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Jon W reacted to a post in a topic: All tools don't work
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Jon W reacted to a post in a topic: All tools don't work
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GoldenDesigns reacted to a post in a topic: All tools don't work
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SPaceBar reacted to a post in a topic: All tools don't work
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Jon W started following WINDOWS Ink Preference performance and Tablet issue beta's 665 and 663 aPh/aDe/Apub
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Aftemplate reacted to a post in a topic: Tablet issue beta's 665 and 663 aPh/aDe/Apub
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Mark Ingram reacted to a post in a topic: Tablet issue beta's 665 and 663 aPh/aDe/Apub
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tonyk11 reacted to a post in a topic: Affinity Photo 1.8.2.641 Freezing
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Affinity Photo 1.8.2.641 Freezing
Jon W replied to tonyk11's topic in Photo V1 Bugs found on Windows
Just to add to Chris's recipe: hovering the pen over the document again should restore mouse responsiveness. -
Photo 1.8 fails to load net runtime error
Jon W replied to trevordl's topic in Photo V1 Bugs found on Windows
Only Photo and Designer so far.- 69 replies
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- affinity photo
- crash
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(and 1 more)
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Photo 1.8 fails to load net runtime error
Jon W replied to trevordl's topic in Photo V1 Bugs found on Windows
To all users who have experienced this problem: please don't delete any fonts or rebuild the font cache. The current beta should fix the problem without doing that. If it doesn't, please let us know! Thanks.- 69 replies
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- affinity photo
- crash
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(and 1 more)
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AdamW reacted to a post in a topic: Hide foreign language fonts
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Mark Ingram reacted to a post in a topic: Middle button support for pointer devices > No hand icon
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dominik reacted to a post in a topic: Middle button support for pointer devices > No hand icon
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Jon W reacted to a post in a topic: [AP/AD 1.6.0.70] cant double click text with Tablet/Pen
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It's OK, I've found the problem - on Windows 7 (and maybe also Windows 8), you'll need to copy some more files: api-ms-win-*.dll ucrtbase.dll Alternatively you could just install the Visual C++ Redistributable for Visual Studio 2015: https://www.microsoft.com/en-gb/download/details.aspx?id=48145 Thanks, Jon
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OK, we've found the problem - there are some DLLs missing from the Common folder. We'll fix this in the next release, but for now you can fix it yourself by copying these files from the application folder to the Common folder (e.g. from "C:\Program Files\Affinity\Affinity Designer" to "C:\Program Files\Affinity\Common"): vcruntime140.dll msvcp140.dll Thanks, Jon
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Hi Jeff, This sounds like there might be some blank thumbnails in your thumbnail cache. If you use the Windows "Disk Clean-up" utility to delete your cached thumbnails or the relevant drive, they should all appear. Assuming this fixes the problem, please let us know if it ever happens again. Thanks, Jon
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Can anyone experiencing this problem please try the following (Jonopen, this is similar to what you already tried, but this is a new DLL so please try again). 1. Download and extract the attached file 2. Back up the existing file: C:\Program Files\Affinity\Common\Thumbnail.dll 3. Replace it with the one from the zip 4. Open a folder containing .afdesign or .afphoto files in Explorer. 5. Copy and paste one of those files to create a new file. A "Logging started" message should pop up. If it does... 5. Press <Windows>+R and type "%temp%\AffinityThumbnailHandler". This should open a folder in Explorer. 6. There should be some log files in there. If there are, please post them here. 7. Restore the old version of C:\Program Files\Affinity\Common\Thumbnail.dll Thanks, Jon Thumbnail.zip
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OK, thanks for trying that. It sounds Explorer just isn't calling our thumbnail handler. Please could you try the following? 1. Run RegEdit 2. Press the Home key to go to the root "Computer" node. 3. Edit > Find 4. Paste this into the "Find what" box: 233d80c6-b8aa-4b99-88da-ee96551d4ca1 5. Tick "Keys", untick "Values" and "Data" 6. Click Find Next It should find HKEY_CLASSES_ROOT\CLSID\{233d80c6-b8aa-4b99-88da-ee96551d4ca1} (Affinity Thumbnail Handler). Then Press F3. Does it find anything else?
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OK, please could you try the following: 1. Download and extract the attached file: Thumbnail.zip 2. Back up the existing file: C:\Program Files\Affinity\Common\Thumbnail.dll 3. Replace it with the one from the zip 4. Open a folder containing .afdesign files in Explorer (you might have to create a new file or copy & paste an existing one) 5. Open %temp%\AffinityThumbnailHandler in Explorer. There should be some log files in there. 6. If there are, please post the contents of one here. 7. Restore the old version of C:\Program Files\Affinity\Common\Thumbnail.dll Thanks, Jon
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Jon W reacted to a post in a topic: Affinity Designer Public Beta (RC1) - 1.5.0.25 (Windows)
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Hi Jonopen, There should be a thumbnail handler at this location: C:\Program Files\Affinity\Common\Thumbnail.dll And that path should be stored in this registry key: HKEY_CLASSES_ROOT\CLSID\{233d80c6-b8aa-4b99-88da-ee96551d4ca1}\InProcServer32 Please could you check that these are both present? (PM me if you need instructions) Also, if you open an .afdesign file from Explorer, does it start Affinity and load the file?