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Jon W

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About Jon W

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  1. Hi @GoldenDesigns, thanks for confirming. This should be fixed in the next update.
  2. Hi @GoldenDesigns, It's possible that this problem is caused by changes to tablet input in 1.8.4. Please could you try following the instructions in this post:
  3. Just to add to Chris's recipe: hovering the pen over the document again should restore mouse responsiveness.
  4. To all users who have experienced this problem: please don't delete any fonts or rebuild the font cache. The current beta should fix the problem without doing that. If it doesn't, please let us know! Thanks.
  5. Hi all, There are several tablet issues which we have fixed for the next beta, including the cursor / brush outline one and right clicking. @Frozen Death Knight - disabling Windows Ink will make your tablet work like a mouse - you won't get any pressure information.
  6. Yes it is. The thumbnail handler is used by Explorer to generate thumbnails for all our file types (.afdesign, .afphoto, afpub). Only one DLL can be registered for each file type. It absolutely has to be a shared component - sorry!
  7. Hi meadow, The thumbnail handler is a shared component, which means that if you install multiple Affinity products there will be only one thumbnail handler, shared between all the products. This is why it's in a folder called "Common", and not the one you chose for the application specific files.
  8. Hi monzo, This will be fixed in Publisher 1.7.2.
  9. Hi Dieter, Thanks for reporting back. I'm glad it's working now. I hadn't realised .NET 3.5 could be disabled; we will have to a check in the installer for this situation. All the best, Jon
  10. Hi Dieter, Since build 109, the installer depends on the Microsoft .NET Framework. This should be available by default on Windows 7, but perhaps it's not working on your computer for some reason. Please could you try installing this: https://www.microsoft.com/net/download/dotnet-framework-runtime/net462 Then try to install Affinity Photo again.
  11. I see. Is there even an AffinitySetup folder in %temp%?
  12. Hi Dieter, The installer should have saved a log file called SetupUI.log in a subfolder of %temp%\AffinitySetup. Please could you post this file here? Thanks, Jon
  13. Hi karlchen68, Can you confirm that the problem only occurs when you drag an image, not when you open it from the File menu? The dragging bug is not fixed in the current beta (1.6.3.96), but it will be in the next one.
  14. Hello, It should be fixed in the next beta. We'll post in the beta forum when we release it.
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