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About Jon W

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Dev
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Jon W started following All tools don't work , photo cropping canvas vs image , Help with this Portrait ? and 2 others
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photo cropping canvas vs image
Jon W replied to ahnay's topic in Affinity on Desktop Questions (macOS and Windows)
That sounds like you're using the Crop tool in "Resample" mode. The other modes should just crop without resampling. -
Energeiai reacted to a post in a topic: export files DPI means nothing
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GoldenDesigns reacted to a post in a topic: All tools don't work
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All tools don't work
Jon W replied to GoldenDesigns's topic in Pre 1.10 Designer Bugs found on Windows
Hi @GoldenDesigns, thanks for confirming. This should be fixed in the next update.- 10 replies
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Jon W reacted to a post in a topic: All tools don't work
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Jon W reacted to a post in a topic: All tools don't work
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GoldenDesigns reacted to a post in a topic: All tools don't work
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SPaceBar reacted to a post in a topic: All tools don't work
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All tools don't work
Jon W replied to GoldenDesigns's topic in Pre 1.10 Designer Bugs found on Windows
Hi @GoldenDesigns, It's possible that this problem is caused by changes to tablet input in 1.8.4. Please could you try following the instructions in this post:- 10 replies
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Jon W started following WINDOWS Ink Preference performance
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tonyk11 reacted to a post in a topic: Affinity Photo 1.8.2.641 Freezing
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Affinity Photo 1.8.2.641 Freezing
Jon W replied to tonyk11's topic in Pre 1.10 Photo Bugs found on Windows
Just to add to Chris's recipe: hovering the pen over the document again should restore mouse responsiveness. -
Photo 1.8 fails to load net runtime error
Jon W replied to trevordl's topic in Pre 1.10 Photo Bugs found on Windows
Only Photo and Designer so far.- 69 replies
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- affinity photo
- crash
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(and 1 more)
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Photo 1.8 fails to load net runtime error
Jon W replied to trevordl's topic in Pre 1.10 Photo Bugs found on Windows
To all users who have experienced this problem: please don't delete any fonts or rebuild the font cache. The current beta should fix the problem without doing that. If it doesn't, please let us know! Thanks.- 69 replies
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- affinity photo
- crash
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(and 1 more)
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Yes it is. The thumbnail handler is used by Explorer to generate thumbnails for all our file types (.afdesign, .afphoto, afpub). Only one DLL can be registered for each file type. It absolutely has to be a shared component - sorry!
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Hi meadow, The thumbnail handler is a shared component, which means that if you install multiple Affinity products there will be only one thumbnail handler, shared between all the products. This is why it's in a folder called "Common", and not the one you chose for the application specific files.
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StudioLink doesn't work (macOS)
Jon W replied to gyohng's topic in Pre 1.10 Publisher Bugs found on MacOS
Hi monzo, This will be fixed in Publisher 1.7.2. -
not installed beta 109 and 112 (win7)
Jon W replied to affwin's topic in Pre 1.10 beta thread archive
Hi Dieter, Thanks for reporting back. I'm glad it's working now. I hadn't realised .NET 3.5 could be disabled; we will have to a check in the installer for this situation. All the best, Jon -
not installed beta 109 and 112 (win7)
Jon W replied to affwin's topic in Pre 1.10 beta thread archive
Hi Dieter, Since build 109, the installer depends on the Microsoft .NET Framework. This should be available by default on Windows 7, but perhaps it's not working on your computer for some reason. Please could you try installing this: https://www.microsoft.com/net/download/dotnet-framework-runtime/net462 Then try to install Affinity Photo again. -
not installed beta 109 and 112 (win7)
Jon W replied to affwin's topic in Pre 1.10 beta thread archive
I see. Is there even an AffinitySetup folder in %temp%? -
not installed beta 109 and 112 (win7)
Jon W replied to affwin's topic in Pre 1.10 beta thread archive
Hi Dieter, The installer should have saved a log file called SetupUI.log in a subfolder of %temp%\AffinitySetup. Please could you post this file here? Thanks, Jon -
Affinity Photo Customer Beta - 1.6.0.75
Jon W replied to Mark Ingram's topic in Pre 1.10 beta thread archive
Hi m850, I see that video was uploaded before we released 1.6.0.75. Does it still happen in that build? Does it still happen if you check or uncheck Preferences > Tools > High precision table input?