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About Jon W

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Hi @GoldenDesigns, thanks for confirming. This should be fixed in the next update.
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Jon W started following All tools don't work
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Hi @GoldenDesigns, It's possible that this problem is caused by changes to tablet input in 1.8.4. Please could you try following the instructions in this post:
- 10 replies
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Jon W started following WINDOWS Ink Preference performance
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Jon W started following AFFINIITY PROGRAM FONT LIST ERROR, Affinity Photo 1.8.2.641 Freezing, File Format Specification and and 2 others
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Just to add to Chris's recipe: hovering the pen over the document again should restore mouse responsiveness.
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Photo 1.8 fails to load net runtime error
Jon W replied to trevordl's topic in Photo Bugs found on Windows
Only Photo and Designer so far.- 69 replies
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- affinity photo
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Photo 1.8 fails to load net runtime error
Jon W replied to trevordl's topic in Photo Bugs found on Windows
To all users who have experienced this problem: please don't delete any fonts or rebuild the font cache. The current beta should fix the problem without doing that. If it doesn't, please let us know! Thanks.- 69 replies
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- affinity photo
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Question about a couple of the latest patch notes
Jon W replied to Frozen Death Knight's topic in Pre 1.9 beta thread archive
Hi all, There are several tablet issues which we have fixed for the next beta, including the cursor / brush outline one and right clicking. @Frozen Death Knight - disabling Windows Ink will make your tablet work like a mouse - you won't get any pressure information. -
Yes it is. The thumbnail handler is used by Explorer to generate thumbnails for all our file types (.afdesign, .afphoto, afpub). Only one DLL can be registered for each file type. It absolutely has to be a shared component - sorry!
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Hi meadow, The thumbnail handler is a shared component, which means that if you install multiple Affinity products there will be only one thumbnail handler, shared between all the products. This is why it's in a folder called "Common", and not the one you chose for the application specific files.
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StudioLink doesn't work (macOS)
Jon W replied to gyohng's topic in Pre 1.8 Publisher Bugs found on MacOS
Hi monzo, This will be fixed in Publisher 1.7.2. -
not installed beta 109 and 112 (win7)
Jon W replied to affwin's topic in Pre 1.9 beta thread archive
Hi Dieter, Thanks for reporting back. I'm glad it's working now. I hadn't realised .NET 3.5 could be disabled; we will have to a check in the installer for this situation. All the best, Jon -
not installed beta 109 and 112 (win7)
Jon W replied to affwin's topic in Pre 1.9 beta thread archive
Hi Dieter, Since build 109, the installer depends on the Microsoft .NET Framework. This should be available by default on Windows 7, but perhaps it's not working on your computer for some reason. Please could you try installing this: https://www.microsoft.com/net/download/dotnet-framework-runtime/net462 Then try to install Affinity Photo again. -
not installed beta 109 and 112 (win7)
Jon W replied to affwin's topic in Pre 1.9 beta thread archive
I see. Is there even an AffinitySetup folder in %temp%? -
not installed beta 109 and 112 (win7)
Jon W replied to affwin's topic in Pre 1.9 beta thread archive
Hi Dieter, The installer should have saved a log file called SetupUI.log in a subfolder of %temp%\AffinitySetup. Please could you post this file here? Thanks, Jon -
Exif Data not loading from raw in certain directories
Jon W replied to derwissel's topic in (Pre 1.7) Bugs on Windows
Hi karlchen68, Can you confirm that the problem only occurs when you drag an image, not when you open it from the File menu? The dragging bug is not fixed in the current beta (1.6.3.96), but it will be in the next one. -
Hello, It should be fixed in the next beta. We'll post in the beta forum when we release it.