tyrabobo 0 Posted January 30, 2018 Why does the app crash when using the refine tool? I'm editing photos using refinement and I've crashed multiple times, using the iPad pro. Share this post Link to post Share on other sites
misc33 14 Posted January 31, 2018 Me too... They might not need me—yet they might— I’ll let my heart be just in sight—A smile so small as mine might be Precisely their necessity iMac 27" 32GB RAM, MacBook Pro 15" 16GB RAM, iPad Pro 12.9", iPad Pro 9.7", Apple Pencil Software tools of my trade: Affinity Designer | Affinity Photo | Astropad | Amaziograph | PDF Expert | Drafts | Editorial | Things 3 Share this post Link to post Share on other sites
DM1 410 Posted January 31, 2018 I think this happens when lots of layers or the iPads available ram is getting low. Did you try closing the project (this performs a Save in AP). Then reopen and retry. If still crashing, try doing a hard reset on the iPad. This releases ram. Press and hold power and home buttons until you see the Apple symbol on screen. Around 10 seconds. IPad Pro 10.5 512GB iOS 12.1 Affinity Photo 1.6.11.85 Affinity Design 1.6.4.45 Share this post Link to post Share on other sites
Gerard Nijenbrinks 5 Posted February 4, 2018 Had the same issue a few times. The work around might work, however doesn't seem a sound solution to me for this problem. I can imagine that on low ram memory Affinity Photo app takes action or at least gives a warning. 1 BlueBoxPhotos reacted to this Share this post Link to post Share on other sites
BlueBoxPhotos 0 Posted February 5, 2018 I have the same issue and also upon exporting. I have already been doing the "work around". Problem is, I'm having to do it just about every other export. That's is not a fix. That is a headache that we shouldn't have to be doing every other export. iPad Pro 12.9 2nd edition Share this post Link to post Share on other sites
DM1 410 Posted February 6, 2018 Which version of Photo are you using? Since moving to beta, I can't recall crashing after using refine too. Other minor problems but refine seems fine. IPad Pro 10.5 512GB iOS 12.1 Affinity Photo 1.6.11.85 Affinity Design 1.6.4.45 Share this post Link to post Share on other sites
BlueBoxPhotos 0 Posted February 14, 2018 On 2/5/2018 at 8:04 PM, DM1 said: Which version of Photo are you using? Since moving to beta, I can't recall crashing after using refine too. Other minor problems but refine seems fine. I'm not on the beta, but would love to be. My Affinty v. 1.6.5 Share this post Link to post Share on other sites
dwiemer 3 Posted February 15, 2018 Had this happen too. Doing refine selection to change sky. Locked up twice. Had to shut down iPad Pro (12.9, 512gb), new, so I’m thinking Ram not an issue. Was able to do refine work in small sections, so perhaps it locks when doing a large area? I was going end to end with a wall photo, so not overly complex. Not a beta tester, just new to AP and iPad Pro. 1 Gerard Nijenbrinks reacted to this Share this post Link to post Share on other sites
DM1 410 Posted February 15, 2018 On 15/02/2018 at 3:26 AM, BlueBoxPhotos said: I'm not on the beta, but would love to be. My Affinty v. 1.6.5 You can apply here Devs are up to 1.6.7 rel candidate 2. I suspect a new store version is not too far off as most bugs identified in earlier betas appear to be resolved. IPad Pro 10.5 512GB iOS 12.1 Affinity Photo 1.6.11.85 Affinity Design 1.6.4.45 Share this post Link to post Share on other sites
Fred00 0 Posted March 26, 2018 I was told this was an issue with the old version. They say the new version fixes this.... it doesn’t work even with just the original one layer... Happens when the pencil leaves the edge of the picture. Normally doing a tiny section. Share this post Link to post Share on other sites
GabrielM 483 Posted March 27, 2018 Hi @Fred00, Welcome to the forum. We could not reproduce the issue with our sample files. Can you please upload the .afphoto and the original image to our Dropbox account? https://www.dropbox.com/request/h2s0Y0wg1Yky1xa0UpXX Thanks. Share this post Link to post Share on other sites
Oldnickj 0 Posted March 28, 2018 Still same problem and unable to upload problem file. Getting error message which says “the operation can’t be completed” couldn’t communicate with helper application. Export also does not work to save to Drive but I can “share” to Drive. Any my help would be appreciated. Oldnickj Share this post Link to post Share on other sites
Fred00 0 Posted March 28, 2018 Unfortunately I can’t upload the picture I was working on as it was for a friend. However I have tried it again on loads of other images and it doesn’t go wrong. i will have to try to find other people with white shirts and white backgrounds. thank you Share this post Link to post Share on other sites
DM1 410 Posted March 29, 2018 On 28/03/2018 at 11:22 AM, Oldnickj said: Any my help would be appreciated. Sometimes the file can get corrupted. Try saving your file without the history using menu/Save a Copy. Delete the file from the project screen (3bars menu and Close) then Open the Save a Copy version. IPad Pro 10.5 512GB iOS 12.1 Affinity Photo 1.6.11.85 Affinity Design 1.6.4.45 Share this post Link to post Share on other sites
Oldnickj 0 Posted March 29, 2018 When I try to export to google drive I get this error and I’ve tried several files. The error doesn’t give any clue if the problem is with affinity or apple. Share this post Link to post Share on other sites
Oldnickj 0 Posted March 29, 2018 IPad Pro 10.5 inch. Share this post Link to post Share on other sites
DM1 410 Posted March 29, 2018 @OldnickjI seem to recall the current release has some sort of bug working with google drive. See here.... IPad Pro 10.5 512GB iOS 12.1 Affinity Photo 1.6.11.85 Affinity Design 1.6.4.45 Share this post Link to post Share on other sites
Affinity iPad Student 21 Posted March 30, 2018 This happens to me almost everyday. I would suggest for dev to replicate, try having a document with many layers and the following conditions: For me at least... when I have around 15 - 20 layers, working about through each one, jumping out of one, into the other type of workflow, and accumulated hours (5-6 straight) this scenario, the OP expresses starts appearing for me. It doesn’t not come alone. I also get the marching ant line starts to disappear while it’s up. I have exit the file, then re-enter, and then there goes my marching ant line. These two two occur together hand in hand with me, if one occurs before the other - it’s already established, the other will pop up, just a matter of time. Running iPad Pro 10.5 (2017 model) latest public release iOS 11.2.6 1 Pauscorpi reacted to this Share this post Link to post Share on other sites
BlueBoxPhotos 0 Posted March 31, 2018 I left the beta just now because of so many crashing issues. Now I'm on latest public version and same crashing issues over and over. Wondering if this could be caused by iOS 11.3 beta Share this post Link to post Share on other sites
DM1 410 Posted March 31, 2018 I'm on 11.2.6 and not experiencing any issues in AP. IOS beta is most likely the problem. IPad Pro 10.5 512GB iOS 12.1 Affinity Photo 1.6.11.85 Affinity Design 1.6.4.45 Share this post Link to post Share on other sites
Oldnickj 0 Posted March 31, 2018 How do I know which version I’m running? Does the app update automatically? (New to iPad) Share this post Link to post Share on other sites
Oldnickj 0 Posted March 31, 2018 I found the answers. I’m running 1.6.7 Share this post Link to post Share on other sites
DM1 410 Posted March 31, 2018 iOS 11.3 has now been released. Not sure whether it is wise to update if the betas were causing issues. IPad Pro 10.5 512GB iOS 12.1 Affinity Photo 1.6.11.85 Affinity Design 1.6.4.45 Share this post Link to post Share on other sites
BlueBoxPhotos 0 Posted April 4, 2018 I’m still experiencing crash after crash even after I deleted AP and all docs related to it. So I started with a blank unused AP public release and still crashing. I cannot rely on AP to edit at all right now. But there is nothing that can beat it in the App Store. Any thoughts? Thanks, Michael Share this post Link to post Share on other sites
DM1 410 Posted April 5, 2018 That's unusual Michael. My AP app hasn't crashed for ages, but I have not updated to iOS 11.3 yet. What version of iOS are you running on the iPad? You previously mentioned iOS 11.3 beta. Are you still on the beta or the new 11.3 public release? IPad Pro 10.5 512GB iOS 12.1 Affinity Photo 1.6.11.85 Affinity Design 1.6.4.45 Share this post Link to post Share on other sites