Message "Failed to open file."

[Roc]

Does anyone know a work-around to get this file open? Other files of this type have opened w/o this message.

 

Thanks!

Roc

[Ron P.]

@Roc, Is it just that one file, or any of those RAW files?

I've download some sample RAW files shot from that make/model camera. I have no problem opening them in Affinity Photo, V1 or V2. I don't think it's the specific RAW file version, as Canon's CR2 format has been around for several years now. I shoot an old EOS 70D, it also produces the CR2 RAW, and have no issues with them.

In your screenshot, the File Path / Directory structure is concerning. Windows can throw fits with apostrophes in path names. Might not be an issue but I've never seen or used that.

Could you upload that file, so we can test it to see if there may be an issue with it?

 

[NathanC]

Canon PowerShot G7 X Mark II is an officially supported camera RAW format in 2.5.7, so provided the .CR2 file is from this camera it should open in Photo 2 as expected, but as Ron P nentioned it would be ideal if you could upload a copy of the file.

[Roc]

Canon PowerShot G7 X Mark II_20170107_171906.cr2

 

Here ya go guys, and thanks for the quick response! I'll try removing commas.

 

Roc

[Roc]

I renamed the file in the same format as others that open, but what I notice in the "Failed to open" notice is that .cr 2 at the end which doesn't appear in the file name under the pic01072017 171906 Mystic Lakes.cr2.  

[Roc]

Here is another file of the same image which I located if that helps. It opened with no problem.

RocIMG_1851.tiff 

[Ron P.]

@Roc, I think that file is corrupt. I could not get it to open. I got the same error, File type not supported.

Tried opening it in Fast Raw Viewer and got the following error from it. I renamed the file to see if it would open.

[MikeW]

14 minutes ago, Ron P. said:

@Roc, I think that file is corrupt. I could not get it to open. I got the same error, File type not supported.

Tried opening it in Fast Raw Viewer and got the following error from it. I renamed the file to see if it would open. ...

Try changing the .cr2 to .tif

[Ron P.]

8 minutes ago, MikeW said:

Try changing the .cr2 to .tif

Yes I understand that. However it seems the OP is having the issue with the CR2 file.

@Roc

Did the CR2 file come from the camera? Has it been opened, modified in any other program?

[Roc]

Thanks guys! Will try changing suffix and let you know. The file is from 2017, but I think the original download added the suffix.

[Ron P.]

It has been edited/developed previously. Changing the extension from CR2 to Tiff, the file opened in AP. It also revealed all the adjustments..

 

[MikeW]

12 minutes ago, Ron P. said:

Yes I understand that. However it seems the OP is having the issue with the CR2 file.

The .cr2 files open in PL as 16 bit, but not as "raw" files. We also generate a lot of .cr2 files and those all contain raw data that open properly in PL, On1, Corel's raw editor, display properly in FRV, etc. etc.

Point is, opening as a 16-bit tiff as a workaround for evidently mangled .cr2 is completely acceptable...and your response just came in...

[Old Bruce]

For what it is worth my copy of Digital Photo Professional 4 doesn't see this file as a CR2 file, I get a big question mark when I try to view it. Photo, both retail and beta, won't open it here on my Mac OS 12.7.6

[R C-R]

38 minutes ago, Old Bruce said:

For what it is worth my copy of Digital Photo Professional 4 doesn't see this file as a CR2 file, I get a big question mark when I try to view it. Photo, both retail and beta, won't open it here on my Mac OS 12.7.6

As others have discovered, the problem is that it is not a .cr2 RAW file; just a TIFF file that somehow had its extension changed to cr2. So changing it back to .tiff makes it openable in any app that can open TIFF files, among them all the Affinity apps, the Mac Preview app, & many others.

[Roc]

Thanks for all the effort in getting this sorted. I may be dense, but when a file won't open, as with this one, how do you change the extension?

[R C-R]

4 minutes ago, Roc said:

how do you change the extension?

On Mac, just select it in Finder & change it there, either in the filename if you have Finder set to show file extensions, or via Get Info in the Name & Extension section.

I'm sure there is a similar procedure for Windows but since I am not a Windows user I don't know the particulars.

[Roc]

Thanks RC-R. Yeah, I'm Windows so maybe someone using that platform can chime in.

[Ron P.]

2 hours ago, Roc said:

Thanks RC-R. Yeah, I'm Windows so maybe someone using that platform can chime in.

In Windows, you can Right-click on the file name, from the menu choose Rename. You can highlight just the CR2 part of the file name, change it to tiff.

[R C-R]

3 minutes ago, Ron P. said:

In Windows, you can Right-click on the file name, from the menu choose Rename.

Actually, you can do that in Finder on Macs as well.

[Roc]

Yes, I tried that BUT, the extension doesn't show, and while I can rename it it is still there and i get the same "Failed To Open..." notice.

Ron you have been able to do it with the "right click Rename" per your earlier post, so I'm flummoxed (great word).

[Ron P.]

@Roc,

I done a quick video showing how to show file extensions in Windows, then renaming that file, and opening it in AP.

 

[Roc]

Ron and others, thanks so much for walking me through this, and for the video Ron. I went back to your first post and, as suggested, removed all apostrophes from folders. I then went to Control Panels and checked and unchecked (which I had done earlier and still could not see the extension) "Show Extension" box. When I went back to the actual file, low and behold the extension was visible and I was able to change to tiff which opened with no prob. in PS 2.5.7.

I think your comment early in this thread Ron that Windows doesn't like apostrophes was prescient. That seems to have been the problem.

Thanks again everyone!

[Ron P.]

Your Welcome Glad you got it working for you.