Torstein Posted February 2 Posted February 2 I had a major crash and had to restart PC after crash on export from the last beta version of Photo. I'm not sure where to find the logs but can supply them if anyone is interested. Quote
MikeTO Posted February 2 Posted February 2 You can find crash reports with these instructions but Serif would also want to know the steps that led to the crash and if you can duplicate the problem with the same steps. Chris B 1 Quote Download a free PDF manual for Affinity Publisher 2.6 Download a quick reference chart for Affinity's Special Characters Affinity 2.6 for macOS Sequoia 15.5, MacBook Pro (M4 Pro) and iPad Air (M2)
三石二シャ Posted February 24 Posted February 24 Header: The Affinity Photo 2.6 on MacOS is also crashing while exporting files Environment: MacOS 15.3 on Apple Silicon Affinity Photo Version: 2.6.0-3134 Situation Duplication: Yes, following the below steps to repeat crash, Launch Affinity Photo Open any project, or creating a blank project Navigate to files > Export as, or use shortcut key to export Export menu briefly appears before crashing the application Crash Logs: Enclosed with this reply (generated by MacOS) Crash_Log.txt Quote
Hangman Posted February 24 Posted February 24 Hi @三石二シャ and welcome to the forums, Based on your crash report, this sounds as though it is a known bug logged under AF-5978... Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Staff Affinity Info Bot Posted February 24 Staff Posted February 24 An issue raised in this thread ("Exporting to PDF when there is a 'Missing Dictionary for Language' Preflight Error Causes the App to Crash") has now been reported to the developers by the testing team (Ref: AF-5978). Thank you very much for reporting this issue to us. PierMax 1 Quote
PierMax Posted March 3 Posted March 3 (edited) Photo 2.6 CHASH, CRASH and CRASH exporting and saving on Windows 10 Edited March 3 by PierMax Specific Westerwälder 1 Quote
Hangman Posted March 3 Posted March 3 Hi @PierMax, Can you confirm the language shown in the Character Panel when selecting a text frame? You shouldn't have issues saving so this may be a different issue. Can you upload a file where you see the crash on Save and Export so we can take a look? Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Hangman Posted March 3 Posted March 3 Hi @PierMax, Many thanks for confirming, in which case, the issue you're experiencing is a different one... Can you upload a file that is crashing on save and export so we can take a look... there will likely be something in the file itself causing the crash... Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Hangman Posted March 3 Posted March 3 Hi @PierMax, I was wondering if you could upload the two physical files shown in your screenshots... Your last screenshot with the green blocky segments suggests an issue with Hardware Acceleration. If you turn Hardware Acceleration off under the Affinity Photo Performance Settings (and reboot Photo), does that make any difference when opening, saving and exporting the files or do you still see the same issues? The other thing to check is that all your Graphic GPU Drivers are completely up to date. This has been known to cause issues when they are not fully up to date... PierMax and Westerwälder 2 Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
PierMax Posted March 4 Posted March 4 Saving changes, I'm using assets made for me, some individuals and one grouped Quote
Alfred Posted March 4 Posted March 4 The title bar in your screenshot says “(Not Responding)”. That’s hanging, not crashing. PierMax and Westerwälder 1 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
PierMax Posted March 4 Posted March 4 (edited) Sorry but the program act different every time, sometimes close, sometimes not responding (for ever) and I shall to use the windows task manager. And sometimes when I want reopen the file simply no open and keep opening for ever. Edited March 4 by PierMax add text Alfred 1 Quote
Alfred Posted March 4 Posted March 4 5 minutes ago, PierMax said: Sorry but the program act different every time, sometimes close, sometimes not responding (for ever) and I shall to use the windows task manager. And sometimes when I want reopen the file simply no open and keep opening for ever. I understand now, thanks. Are you able to follow up on @Hangman’s suggestion? 14 hours ago, Hangman said: I was wondering if you could upload the two physical files shown in your screenshots... Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
PierMax Posted March 4 Posted March 4 London2.afphotoThe software crashes with all .afphoto photo files, this started happening with the use of assets but at the same time with the latest NVIDIA driver update, because I remember this was before the 2.6 update... and it already had the problem so I'm not sure where exactly the problem comes from. Alfred and Westerwälder 1 1 Quote
Westerwälder Posted March 4 Posted March 4 1 hour ago, PierMax said: London2.afphotoDie Software stürzt mit allen ab.affoto Fotodateien, dies begann mit der Verwendung von Vermögenswerten, aber gleichzeitig mit dem neuesten NVIDIA-Treiber-Update, weil ich mich daran erinnere, dass dies vor dem 2,6-Update war... und es hatte bereits das Problem, also bin ich mir nicht sicher, woher das Problem kommt. Die Datei London2.afphoto wir in Affinity Photo 2 und Affinity Photo 2 (Customer Beta) ohne Probleme geöffnet. Da muss ein Fehler in der Installation von Windows vorliegen. Oder Problem mit der Nivida Karte. Geöffnet in Win 10 Prof und in Win11 Prof, Affinity Photo 2 version 2.6.0 3134 The file London2.afphoto opens in Affinity Photo 2 and Affinity Photo 2 (Customer Beta) without any problems. There must be an error in the installation of Windows. Or a problem with the Nivida card. Opened in Win 10 Prof and in Win11 Prof, Affinity Photo 2 version 2.6.0 3134 influxx 1 Quote
PhilipC Posted March 4 Posted March 4 Affinity 2.6 has crashed my PC again - 3rd time. It's when I go to export an image to jpg. The computer completely hangs and I have to do a hard reboot (use the switch on the computer). I didn't have this problem with any early versions. Windows 11 24H2, i5-13400F 2.50 GHz, 32GB. Quote
PierMax Posted March 4 Posted March 4 The file opens for me too, but after making changes and having previously saved it, it presents problems, the program closes or crashes, sometimes when exporting, other times when saving for the second time, it does this with almost all my photos, once the file is closed with the program blocked it does not open anymore and I have to resume my RAW file or a PSD that I had saved preventively. Quote
PhilipC Posted March 4 Posted March 4 24 minutes ago, PhilipC said: Affinity 2.6 has crashed my PC again - 3rd time. It's when I go to export an image to jpg. The computer completely hangs and I have to do a hard reboot (use the switch on the computer). I didn't have this problem with any early versions. Windows 11 24H2, i5-13400F 2.50 GHz, 32GB. And it's happened again! This isn't funny anymore. PierMax 1 Quote
Ron P. Posted March 4 Posted March 4 31 minutes ago, PhilipC said: Windows 11 24H2 I'm thinking that's where your problem is, not any of the Affinity apps. https://duckduckgo.com/?t=ffab&q=windows+11+24h2+site%3Aforum.affinity.serif.com&ia=web Quote Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W
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