Shalom3 Posted July 4, 2016 Share Posted July 4, 2016 Hallo I wanted to try export to SVG, but the program crash immediately after I click on the icon SVG :( . I use Win7Prof / SP1. Link to comment Share on other sites More sharing options...
Mark Ingram Posted July 4, 2016 Share Posted July 4, 2016 Hi, can you attach a document to reproduce the problem? Link to comment Share on other sites More sharing options...
Shalom3 Posted July 4, 2016 Author Share Posted July 4, 2016 It happened by those files (for example) effects.afdesign gradient.afdesign Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 5, 2016 Staff Share Posted July 5, 2016 Hi Shalom, Both those files export for me from 1.5.0.4, do you not even get to see the Save As dialog? Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Shalom3 Posted July 5, 2016 Author Share Posted July 5, 2016 Excuse me, I do not know exactly what you mean. Save As dialog box does not support other file formats than native afdesign. If it helps, I can also send files generated by Windows after a program crash. Link to comment Share on other sites More sharing options...
Chris_K Posted July 5, 2016 Share Posted July 5, 2016 Hi Shalom3 JonP is referencing the windows dialog where you can select the folder location and give a file name when you export. sorry for the confusion Serif Europe Ltd - Check the latest news at www.affinity.serif.com Link to comment Share on other sites More sharing options...
tinanoumax Posted July 5, 2016 Share Posted July 5, 2016 it's work fine for me (WIN 10 & AffinityDesigner 1.5.0.4), export in SVG and opened with ILLUSTRATOR perfectly. Affinity Designer Beta Win Adobe Creative Cloud Intel Core i7 2600 @ 3.40GHz | 32 Go Ram | NVIDIA GeForce GTX 780 Link to comment Share on other sites More sharing options...
Shalom3 Posted July 5, 2016 Author Share Posted July 5, 2016 Yes, I think I understand. But when I exporting, this dialog Save as I do not see, because the program crashed befor. I enclose a picture where I had marked the event at which the program crashed. Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 5, 2016 Staff Share Posted July 5, 2016 Thanks Shalom3, sorry for the confusion but Chris K was right, I just wanted to check if you actually got to name the exported file, which obviously shown from your screenshot you didn't. This is quite unique, would you be able to let us know what OS you are using, and what specs you computer is running at? Have you also sent off a crash report? Thanks, and sorry you are experiencing issues! Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Shalom3 Posted July 5, 2016 Author Share Posted July 5, 2016 Thanks Shalom3, sorry for the confusion but Chris K was right, I just wanted to check if you actually got to name the exported file, which obviously shown from your screenshot you didn't. This is quite unique, would you be able to let us know what OS you are using, and what specs you computer is running at? Have you also sent off a crash report? Thanks, and sorry you are experiencing issues! Thanks Jon P, OS specification Win7Professional/64bit/SP1, HW specification Intel Celeron CPU N2820-2,13 GHz-RAM 8GB.Crash report in attachement. Report.txt Link to comment Share on other sites More sharing options...
Staff Pauls Posted July 6, 2016 Staff Share Posted July 6, 2016 Could this be down to exporting to a file path/name which contains nonascii characters? Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 6, 2016 Staff Share Posted July 6, 2016 Hiya Shalom, I've had a quick chat with the developers, can you open the run dialog and type %temp% and let me know where it takes you? Do you get any crashes with clicking any other filetypes on the File > Export dialog? Thanks, sorry for all the questions, we are trying to get to the bottom of it! Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Shalom3 Posted July 6, 2016 Author Share Posted July 6, 2016 Could this be down to exporting to a file path/name which contains nonascii characters? No, I think it is impossible. Exports to other formats (PDF, PSD, JPG ...) are working properly. Link to comment Share on other sites More sharing options...
Mark Ingram Posted July 6, 2016 Share Posted July 6, 2016 No, I think it is impossible. Exports to other formats (PDF, PSD, JPG ...) are working properly. Yes, but SVG is a different format, so has different code. Where is your %TEMP% directory? Link to comment Share on other sites More sharing options...
Shalom3 Posted July 6, 2016 Author Share Posted July 6, 2016 Hi, JonP, my comments are in your message. Hiya Shalom, I've had a quick chat with the developers, can you open the run dialog and type %temp% and let me know where it takes you? >>Do you think the files that are created in the Temp directory after a crash? I send one file in attachement, second named tpmF83D.tmp was empty. Do you get any crashes with clicking any other filetypes on the File > Export dialog? >>Other filetypes are OK, the program has never crashed. Thanks, sorry for all the questions, we are trying to get to the bottom of it! SvgDefs_10.txt Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 7, 2016 Staff Share Posted July 7, 2016 When you click on an icon in the export dialog, to calculate the filesize I believe it creates a temp file. I thought it might be at that case when it is tripping up. We have had issues with non unicode characters in directory paths, so I am curious to know if your %temp% directory has any of those characters. After a crash the crashreport is actually stored in %appdata%\Serif\Affinity Designer\1.0 (Beta)\CrashReports, if you have any files in here please attach them as it will help us investigate this. Thanks Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Shalom3 Posted July 7, 2016 Author Share Posted July 7, 2016 Yes, you were right. I examined it yesterday and I found that in the user name was specially czech characters and space character. I created another user account with a simple name. Then I launched Affinity again and tried SVG export, and everything is fine. Thank, Link to comment Share on other sites More sharing options...
Staff Jon P Posted July 7, 2016 Staff Share Posted July 7, 2016 Ah that is great news, thought it could be something along those lines. Can you let me know what the username was? I'll get it reproduced here and logged. Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Shalom3 Posted July 7, 2016 Author Share Posted July 7, 2016 Username was exactly: Jana Prokopová New user is exactly only: Jana Link to comment Share on other sites More sharing options...
Paul Martin Posted July 10, 2016 Share Posted July 10, 2016 Great to know that Affinity is getting such cosmopolitan use! Can only be a good omen. Link to comment Share on other sites More sharing options...
Mark Ingram Posted July 13, 2016 Share Posted July 13, 2016 Username was exactly: Jana Prokopová New user is exactly only: Jana I believe this is fixed in 1.5.0.5 now. Have you tried it since? Link to comment Share on other sites More sharing options...
Shalom3 Posted July 15, 2016 Author Share Posted July 15, 2016 Thank you for information. I have it not tried again. The original user account I canceled. I normally do not use special characters (only inside files), this was a mistake. But I'm glad that it was useful to detect this problem. I think the European market could be of interest Affinity. Mark Ingram 1 Link to comment Share on other sites More sharing options...
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