SVG export crash

[Shalom3]

Hallo

I wanted to try export to SVG, but the program crash immediately after I click on the icon SVG :( . I use Win7Prof / SP1.

[Mark Ingram]

Hi, can you attach a document to reproduce the problem?

[Shalom3]

It happened by those files (for example)

effects.afdesign

gradient.afdesign

[Jon P]

Hi Shalom,

 

Both those files export for me from 1.5.0.4, do you not even get to see the Save As dialog?

[Shalom3]

Excuse me, I do not know exactly what you mean. Save As dialog box does not support other file formats than native afdesign. If it helps, I can also send files generated by Windows after a program crash.

[Chris_K]

Hi Shalom3

 

JonP is referencing the windows dialog where you can select the folder location and give a file name when you export. sorry for the confusion

[tinanoumax]

it's work fine for me (WIN 10 & AffinityDesigner 1.5.0.4), export in SVG and opened with ILLUSTRATOR perfectly.

[Shalom3]

Yes, I think I understand. But when I exporting, this dialog Save as I do not see, because the program crashed befor. I enclose a picture where I had marked the event at which the program crashed.

[Jon P]

Thanks Shalom3, sorry for the confusion but Chris K was right, I just wanted to check if you actually got to name the exported file, which obviously shown from your screenshot you didn't.

 

This is quite unique, would you be able to let us know what OS you are using, and what specs you computer is running at?

 

Have you also sent off a crash report?

 

Thanks, and sorry you are experiencing issues!

[Shalom3]

Thanks Shalom3, sorry for the confusion but Chris K was right, I just wanted to check if you actually got to name the exported file, which obviously shown from your screenshot you didn't.

 

This is quite unique, would you be able to let us know what OS you are using, and what specs you computer is running at?

 

Have you also sent off a crash report?

 

Thanks, and sorry you are experiencing issues!

Thanks Jon P,

OS  specification Win7Professional/64bit/SP1, HW specification Intel Celeron CPU N2820-2,13 GHz-RAM 8GB.Crash report in attachement.

Report.txt

[Pauls]

Could this be down to exporting to a file path/name which contains nonascii characters?

[Jon P]

Hiya Shalom,

 

I've had a quick chat with the developers, can you open the run dialog and type %temp% and let me know where it takes you?

 

Do you get any crashes with clicking any other filetypes on the File > Export dialog?

 

Thanks, sorry for all the questions, we are trying to get to the bottom of it!

[Shalom3]

Could this be down to exporting to a file path/name which contains nonascii characters?

No, I think it is impossible. Exports to other formats (PDF, PSD, JPG ...) are working properly.

[Mark Ingram]

No, I think it is impossible. Exports to other formats (PDF, PSD, JPG ...) are working properly.

Yes, but SVG is a different format, so has different code. Where is your %TEMP% directory?

[Shalom3]

Hi, JonP,

my comments are in your message.

 

Hiya Shalom,

 

I've had a quick chat with the developers, can you open the run dialog and type %temp% and let me know where it takes you?

>>Do you think the files that are created in the Temp directory after a crash? I send one file in attachement, second named tpmF83D.tmp was empty.

 

Do you get any crashes with clicking any other filetypes on the File > Export dialog?

>>Other filetypes are OK, the program has never crashed.

 

Thanks, sorry for all the questions, we are trying to get to the bottom of it!

 

SvgDefs_10.txt

[Jon P]

When you click on an icon in the export dialog, to calculate the filesize I believe it creates a temp file. I thought it might be at that case when it is tripping up.

 

We have had issues with non unicode characters in directory paths, so I am curious to know if your %temp% directory has any of those characters.

 

After a crash the crashreport is actually stored in %appdata%\Serif\Affinity Designer\1.0 (Beta)\CrashReports, if you have any files in here please attach them as it will help us investigate this.

 

Thanks

[Shalom3]

Yes, you were right. I examined it yesterday and I found that in the user name was specially czech characters and space character. I created another user account with a simple name. Then I launched Affinity again and tried SVG export, and everything is fine. Thank,

[Jon P]

Ah that is great news, thought it could be something along those lines.

 

Can you let me know what the username was? I'll get it reproduced here and logged.

[Shalom3]

Username was exactly: Jana Prokopová

New user is exactly only: Jana

[Paul Martin]

Great to know that Affinity is getting such cosmopolitan use! Can only be a good omen.

[Mark Ingram]

Username was exactly: Jana Prokopová

New user is exactly only: Jana

 

I believe this is fixed in 1.5.0.5 now. Have you tried it since?

[Shalom3]

Thank you for information. I have it not tried again. The original user account I canceled. I normally do not use special characters (only inside files), this was a mistake. But I'm glad that it was useful to detect this problem. I think the European market could be of interest Affinity.