MAC Martin Posted September 22 Share Posted September 22 After updating to macOS 15, importing photos in HEIC format no longer works. A message appears stating that the HEIC format is not supported. Is there already a solution for this? Everything worked perfectly before the update. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 22 Share Posted September 22 I don't think that's a macOS 15 issue, as HEIC images taken in HEIF Max format using iPhone 15 don't seem to open on Windows, either. What camera or phone created the HEIC image file? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Hangman Posted September 22 Share Posted September 22 Hi @MAC Martin and welcome to the forum, If they are HEIF Max images, they're not currently supported by the Affinity Apps... If they're standard HEIF files, i.e., 12 or 24 MP files then if the files are from an iPhone 15 or iPhone 15 Pro (or Max) there appears to be an issue opening these in Affinity apps on Mac and Windows in v2.5.5... The workaround is to open them in Apple Preview and re-export them as HEIC files. This will then allow them to be opened in the Affinity apps... HEIF.mp4 There was another post about this same issue here... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
MAC Martin Posted September 23 Author Share Posted September 23 13 hours ago, walt.farrell said: I don't think that's a macOS 15 issue, as HEIC images taken in HEIF Max format using iPhone 15 don't seem to open on Windows, either. What camera or phone created the HEIC image file? I use an iPhone 15 Pro max with iOS 18 and I create the images in HEIF max format. With iOS 17 there were no problems on the iPhone with the combination HEIF max and Affinity Photo. ronnyb 1 Quote Link to comment Share on other sites More sharing options...
MAC Martin Posted September 23 Author Share Posted September 23 13 hours ago, Hangman said: Hi @MAC Martin and welcome to the forum, If they are HEIF Max images, they're not currently supported by the Affinity Apps... If they're standard HEIF files, i.e., 12 or 24 MP files then if the files are from an iPhone 15 or iPhone 15 Pro (or Max) there appears to be an issue opening these in Affinity apps on Mac and Windows in v2.5.5... The workaround is to open them in Apple Preview and re-export them as HEIC files. This will then allow them to be opened in the Affinity apps... HEIF.mp4 8.85 MB · 0 downloads There was another post about this same issue here... Many thanks for the tip. I have just tested it and ported the HEIC files once. Unfortunately, Affinity Photo still won't open them for me. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 23 Share Posted September 23 Hi @MAC Martin, HEIF Max isn't officially supported as mentioned above but could you upload a sample HEIF Max file so we can take a look... Update: This is now potentially suspected to be an iOS 18 issue and is logged under AF-4369... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
MAC Martin Posted September 23 Author Share Posted September 23 7 hours ago, Hangman said: Hi @MAC Martin, HEIF Max isn't officially supported as mentioned above but could you upload a sample HEIF Max file so we can take a look... Update: This is now potentially suspected to be an iOS 18 issue and is logged under AF-4369... Thank you for the information. I had already suspected that it must be related to the update, as the problem only occurred afterwards. Nevertheless, here are two photos as examples. Export_PreviewApp.heic Original_iPhone15proMax.HEIC Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 23 Share Posted September 23 15 minutes ago, MAC Martin said: Nevertheless, here are two photos as examples. Strangely I can't open the Export_PreviewApp.heic file you uploaded but if I open the Original file in Preview and re-export it it's fine... Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
MAC Martin Posted September 23 Author Share Posted September 23 1 hour ago, Hangman said: Strangely I can't open the Export_PreviewApp.heic file you uploaded but if I open the Original file in Preview and re-export it it's fine... I don't know what to do now either. I can't open either file. When exporting, I have tested both variants of the colour depth, i.e. the one with 8bit and the one with 10bit. None of them can be opened. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 23 Share Posted September 23 9 minutes ago, MAC Martin said: I don't know what to do now either. I can't open either file. When exporting, I have tested both variants of the colour depth, i.e. the one with 8bit and the one with 10bit. None of them can be opened. I've attached versions of your file I exported from Preview... Are you able to open them in Photo? Merkurtempel (Lossless).heicMerkurtempel (Compressed).heic Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
MAC Martin Posted September 23 Author Share Posted September 23 4 hours ago, Hangman said: I've attached versions of your file I exported from Preview... Are you able to open them in Photo? Merkurtempel (Lossless).heic 11.23 MB · 0 downloads Merkurtempel (Compressed).heic 3.05 MB · 0 downloads Yes, I can open both photos in Affinity. Quote Link to comment Share on other sites More sharing options...
Daniel Gibert Posted October 14 Share Posted October 14 On 9/23/2024 at 5:19 PM, Hangman said: I've attached versions of your file I exported from Preview... Are you able to open them in Photo? Merkurtempel (Lossless).heic 11.23 MB · 1 download Merkurtempel (Compressed).heic 3.05 MB · 1 download I tried and I can open this two HEIC without issues in APhoto. But i'm not able to open my own HEIC files Neither directly from the iphone nor the Preview exported ones, on 8 and 16 bits format. I'm attaching one of my original heic to offer more options to investigate. In this case photo is from an iPhone 15 pro max, in HEIF Max, with iOs 18.0.1 and Sequoia 15.0.1 on the mac. Also attaching the Preview exported one. Both fail to open in Photo. IMG_E8889.HEIC IMG_E8889-export 10bits.heic Quote Link to comment Share on other sites More sharing options...
Hangman Posted October 14 Share Posted October 14 Preview will only export 8-bit HEIC files for some reason, there are a lot of questions in the Apple forums asking why 16-bit is greyed out on export with no definitive answers... I've attached two versions of each file, the 8-bit uses the default level of compression, lossless no compression... all should open in Affinity Photo... IMG_E8889 (8-bit export).heic IMG_E8889 (Lossless).heic IMG_E8889-export 10bits (8-bit export).heic IMG_E8889-export 10bits (Lossless).heic Daniel Gibert 1 Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Daniel Gibert Posted October 14 Share Posted October 14 50 minutes ago, Hangman said: I've attached two versions of each file, the 8-bit uses the default level of compression, lossless no compression... all should open in Affinity Photo... Yup, this is all very weird. I can open all four of your exports, but can't open any of my own exports. Tried in 8 and 10 bits, with and without compression, but nothing opens in Photo. There must be a subtle difference between my computer and your's that makes the exports readable by Photo.In fact, none of my Macs allows me to export it and open in Photo. We'll wait for a solution. Quote Link to comment Share on other sites More sharing options...
Hangman Posted October 14 Share Posted October 14 6 minutes ago, Daniel Gibert said: There must be a subtle difference between my computer and your's that makes the exports readable by Photo. My guess and it's only a guess is Sequoia... Daniel Gibert 1 Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Daniel Gibert Posted October 14 Share Posted October 14 7 minutes ago, Hangman said: My guess and it's only a guess is Sequoia... I agree. Anyway, I tried opening it on Pixelmator and it opens correctly there. An Pixelmator HEIC exports opens in Photo. So something happens with HEICs on Sequoia that affects to Affinity but no others… Not saying it is Affinity's fault, just that it happens. Probably Pixelmator use some system services/APIs to open it the same way Preview does. Don't know, not my expertise field. Quote Link to comment Share on other sites More sharing options...
thomaso Posted October 14 Share Posted October 14 Oddly, even in macOS Mojave 10.14. the Preview.app opens the Original .heic … whereas the OP's exported version opens (other than e.g. .webp) but displays white only. None of the two opens in APub … but the Original exported from Mojave's Preview.app gets opened in APub. FWIW, the lossless version opens in Mojave's Preview.app … but with artefacts and no sidebar preview. The 10-bit version opens white only and reports 8-bit info. Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
MAC Martin Posted October 14 Author Share Posted October 14 9 hours ago, Daniel Gibert said: Yup, this is all very weird. I can open all four of your exports, but can't open any of my own exports. Tried in 8 and 10 bits, with and without compression, but nothing opens in Photo. There must be a subtle difference between my computer and your's that makes the exports readable by Photo.In fact, none of my Macs allows me to export it and open in Photo. We'll wait for a solution. Unfortunately, this is exactly the behaviour that is also displayed on my computer. Quote Link to comment Share on other sites More sharing options...
captain_slocum Posted November 7 Share Posted November 7 "HEIC not supported" on my iMac Ventura 13.7.1. APhoto 2.5.5. Please fix asap as I have had to revert to Photoshop and would prefer to use APhoto. Can I have recognition please that this is being looked at? ronnyb 1 Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted November 7 Staff Share Posted November 7 Hi @captain_slocum, This is a known issue logged internally with the developers, i've bumped it with your report. Daniel Gibert 1 Quote Link to comment Share on other sites More sharing options...
Ldina Posted November 21 Share Posted November 21 @NathanC One more related thing to add to this HEIC issue, in case it is not already listed. I exported a standard 8-bit TIFF from an AfPhoto file using AP 2.5.5 with an sRGB profile. I then used Apple Preview to convert this TIFF file (with embedded sRGB profile) to HEIC. The converted HEIC file opens in AP 2.5.5 on Mac Ventura, but upon opening, it flashes a warning that my default Display P3 profile (which is set as my default RGB in my Affinity Color Settings) has been assigned to this "unprofiled file". However, the converted HEIC does have an embedded sRGB profile. That embedded sRGB profile is listed in EXIF data in both Apple Info (Cmd-I) and in XnViewMP EXIF metadata and displays properly in Apple Preview and XnViewMP. For whatever reason, AP is not seeing the embedded profile, and assigning an improper P3 profile results in incorrect colors. If I manually assign sRGB, the file displays properly, but this needs to be fixed. This may be a related the HEIC issue in this thread, so I wanted you to be aware of it. I apologize if this is considered a different issue and should be reported separately. If so, please let me know. MAC Martin 1 Quote 2024 MacBook Pro M4 Max, 48GB, 1TB SSD, Sequoia OS, Affinity Photo/Designer/Publisher v1 & v2, Adobe CS6 Extended, LightRoom v6, Blender, InkScape, Dell 30" Monitor, Canon PRO-100 Printer, i1 Spectrophotometer, i1Publish, Wacom Intuos 4 PTK-640 graphics tablet Link to comment Share on other sites More sharing options...
Asker Posted November 25 Share Posted November 25 (edited) Perhaps this might shed some light. I updated my iMacs OS to 15.1 which I have some issues with, but not with what you describe. I then updated my iMac OS to 15.1.1 and still have the same issues, but still not with opening an image taken with my IPhone 15 Pro. Then I updated my iPhone to iOS 18.1.1 and NOW Affinity Photo will not open any new images I take with my iPhone. I did the same thing as described above and opened the new image in Preview then exported it as a jpg. The image then opened in AP. I think the issue is with the update on the iPhone. Does anyone else have this issue? What OS are you running on your Mac and iPhone? I did try exporting from Preview as a .heic file, but AP wouldn't open that for me. Edited November 25 by Asker Adding info. Quote Link to comment Share on other sites More sharing options...
Staff NathanC Posted November 26 Staff Share Posted November 26 Hi @Ldina, I'd recommend creating a separate post on the MacOS bug section as from your description this is a slightly different issue. 🙂 Ldina 1 Quote Link to comment Share on other sites More sharing options...
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