Matthias Posted May 23, 2024 Posted May 23, 2024 Restarted, ran Onyx routines. Didn’t help. Reloaded the apps from the Apple App Store. Didn’t help either. Control-opening the app and resetting all user preferences also didn’t help Publisher 2.5 works, interestingly. Any help appreciated, I need my Designer urgently.. MacBook Pro M3 Max, Sonoma 14.5. Quote
durbanad Posted May 23, 2024 Posted May 23, 2024 Same problem here with Publisher and Designer. Photo works. I uninstalled and reinstalled with no joy, too! MacBook Pro M1 Max, Sonoma 14.5. Quote
Staff Patrick Connor Posted May 23, 2024 Staff Posted May 23, 2024 Please can you confirm where you purchased the software from. If it is the Mac App Store / Microsoft Store (so not bought from the Affinity Store) then we think we understand the problem. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
UK-Dave Posted May 23, 2024 Posted May 23, 2024 Got exactly the same issue with Affinity Designer v2.5 and Affinity Publisher v2.5. The app crashes when loading. Looking at the MacOS crash report suggests an issue with a code exception. Restart makes no difference. Needs a fix. iMac 3.3 GHz 6-Core Intel Core i5 macOS Sonoma 14.5 (23F79) Quote Hardware: iMac Retina 5K 27-inch. Software: Affinity Designer, Affinity Photo and Affinity Publisher.
UK-Dave Posted May 23, 2024 Posted May 23, 2024 1 minute ago, Patrick Connor said: Please can you confirm where you purchased the software from. If it is the Mac App Store / Microsoft Store (so not bought from the Affinity Store) then we think we understand the problem. Purchased on Mac App Store. Good to hear you may have identified the problem. Quote Hardware: iMac Retina 5K 27-inch. Software: Affinity Designer, Affinity Photo and Affinity Publisher.
Matthias Posted May 23, 2024 Author Posted May 23, 2024 Thanks for your quick response, Patrick. I think I downloaded the suite from the App Store and then paid via In-App-purchase. Quote
Staff Patrick Connor Posted May 23, 2024 Staff Posted May 23, 2024 OK, sorry. A fix is being built (2.5.1). The only delay will be getting it approved by Apple that can take hours Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Matthias Posted May 23, 2024 Author Posted May 23, 2024 I can live with that. Thanks for the quick fix! Quote
durbanad Posted May 23, 2024 Posted May 23, 2024 Just now, Patrick Connor said: OK, sorry. A fix is being built (2.5.1). The only delay will be getting it approved by Apple that can take hours Many thanks. Quote
Affinityconfusesme Posted May 23, 2024 Posted May 23, 2024 Patrick, Will some crashing issues on Windows be fixed in this build, such as duplicating a text style and some issues with the stroke width tool? Quote New hardware dell inspiron 3030 i5 14400/16GB DDR5/UHD 730 graphics Acer KB202 27in 1080p monitor Affinity Photo 1.10.6 Affinity photo 2 2.5.3 Affinity Designer 2 2.5.3 Affinity Publisher 2 2.5.3 on Windows 11 Pro version 24H2 Beta builds as they come out. canon 80d| sigma 18-200mm F3.5-6.3 DC MACRO OS HSM | Tamron SP AF 28-75mm f/2.8 XR Di LD | Canon EF-S 10-18mm f/4.5-5.6 IS STM Autofocus APS-C Lens, Black
UK-Dave Posted May 23, 2024 Posted May 23, 2024 4 minutes ago, Patrick Connor said: OK, sorry. A fix is being built (2.5.1). The only delay will be getting it approved by Apple that can take hours Patrick Many thanks for the quick response and positive feedback on resolving this issue. As an App Developer I appreciate that you have to go through the Apple approval process! Look forward to v2.5.1 soon... Quote Hardware: iMac Retina 5K 27-inch. Software: Affinity Designer, Affinity Photo and Affinity Publisher.
Staff Patrick Connor Posted May 23, 2024 Staff Posted May 23, 2024 24 minutes ago, Affinityconfusesme said: Patrick, Will some crashing issues on Windows be fixed in this build, such as duplicating a text style and some issues with the stroke width tool? no Affinityconfusesme 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Bryan H Posted May 23, 2024 Posted May 23, 2024 Hi Also having this problem with the Windows version of Photo and Designer How will this be updated seeing as the apps won't run? Quote
Dan C Posted May 23, 2024 Posted May 23, 2024 Hi @Bryan H, Welcome to the Affinity Forums & sorry to hear you're having trouble. The above issue is specific for users on the Mac App Store or Microsoft Store - where updates are installed externally from the Affinity application. If you are experiencing issues on launch when using the Affinity Store version on Windows, this will be a different issue altogether. Therefore can you please create a new thread with as much information as possible regarding your issue, and our team will be able to assist further. Many thanks in advance Quote
velarde Posted May 23, 2024 Posted May 23, 2024 Also having crashes when starting up Designer and Publisher. Installed from the Mac App Store. Photo is the only one working correctly on my end. Have deleted and reinstalled but still the same as others. Is there a way to roll back to 2.4 while there is an update...? Note: sharing system screenshot. Intel iMac Quote ------------------------ Fernando Velarde www.velarde.com Instagram.com/soyfervelarde
MikeTO Posted May 23, 2024 Posted May 23, 2024 22 minutes ago, velarde said: Is there a way to roll back to 2.4 while there is an update...? If you installed from the Affinity store, you can download a previous version from the list below. If you installed from the Apple App Store and can't wait for the fix to be made available, you could install 2.5 (or 2.4.2) from the links below but note that this will result in a second copy of Affinity on your computer, the Affinity store version can't overwrite the Apple Store version. Settings, keyboard shortcuts, and assets won't be copied over. However, you could use this version temporarily until the new Apple Store version is available and then delete it when you don't need it any longer. Mac: https://store.serif.com/update/macos/photo/2/ https://store.serif.com/update/macos/designer/2/ https://store.serif.com/update/macos/publisher/2/ Windows: https://store.serif.com/update/windows/photo/2/ https://store.serif.com/update/windows/designer/2/ https://store.serif.com/update/windows/publisher/2/ Alfred 1 Quote Download a free PDF manual for Affinity Publisher 2.6 Download a quick reference chart for Affinity's Special Characters Affinity 2.6 for macOS Sequoia 15.5, MacBook Pro (M4 Pro) and iPad Air (M2)
velarde Posted May 23, 2024 Posted May 23, 2024 Thanks MikeTO for the information ! 👍 Quote ------------------------ Fernando Velarde www.velarde.com Instagram.com/soyfervelarde
Staff Patrick Connor Posted May 23, 2024 Staff Posted May 23, 2024 We have now released a replacement build 2.5.1 on the Mac App Store which should resolve this issue of Mac Applications crashing on startup. Sorry for the inconvenience this caused. This build has not been released on the Affinity Store, which remains on 2.5.0, as it did not have the problem. Mac App Store updates are done automatically next time you run your software after it is available in the Mac App Store. If this does not happen for you, open the Mac App Store app and go to the Updates page and then Store > Reload page or press CMD+R. This should hopefully force the update to show. (Apple sometimes phase roll outs around the world which can mean it may take up to 72 hours for your update to be available). velarde 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
durbanad Posted May 23, 2024 Posted May 23, 2024 2.5.1 for Designer is the Mac App Store and downloaded and launched just fine - Many thanks! velarde 1 Quote
Matthias Posted May 24, 2024 Author Posted May 24, 2024 Downloaded. Designer and Photo 2.5.1 are now working just as fine as Publisher 2.5.0. Thank you for the quick fix. Now that I deleted all my Affinity preferences: Is it possible to retrieve them effortlessly by copying them from my daily CarbonCopyCloner-Backup? (Edit: Found it.) Quote
UK-Dave Posted May 24, 2024 Posted May 24, 2024 18 hours ago, Patrick Connor said: OK, sorry. A fix is being built (2.5.1). The only delay will be getting it approved by Apple that can take hours Patrick - pleased to say that the Affinity Designer v.2.5.1 update is launching just fine. Thanks. Affinity Photo v2.5 didn't have the same issue but the update is working fine. Affinity Publisher is still at v2.5 on the Mac App Store so just awaiting the updated version to be published there. Quote Hardware: iMac Retina 5K 27-inch. Software: Affinity Designer, Affinity Photo and Affinity Publisher.
Staff Patrick Connor Posted May 24, 2024 Staff Posted May 24, 2024 36 minutes ago, UK-Dave said: Affinity Publisher is still at v2.5 on the Mac App Store so just awaiting the updated version to be published there. Yes, we have published All 3 builds of 2.5.1 on the Mac App Store but Apple are apparently slow to roll it to all the servers (it seems). It has taken 24-48 hours for some users in the past. Sorry the roll out is out of our control. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Staff Patrick Connor Posted May 24, 2024 Staff Posted May 24, 2024 Please look again now. Publisher 2.5.1 has now appeared for us here Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Glyphs Posted May 24, 2024 Posted May 24, 2024 8 minutes ago, Patrick Connor said: Please look again now. Publisher 2.5.1 has now appeared for us here I have it! Thanks! Quote
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