Sunshine Kid Posted February 29 Share Posted February 29 I updated the V2 all three Affinity apps yesterday afternoon. All was fine until I started the computer this morning and only the 3 Affinity app icons were on the taskbar at the bottom. I used the .exe updates for the software. I love the software but I'm not real savvy on computer so if the info I have on this document is not enough my husband is a computer programmer but at work so he can help later. Processor AMD Ryzen 5 3600 6-Core Processor 3.60 GHz Installed RAM 16.0 GB Device ID 4DD0B91E-B632-4F94-B181-ED9BC6A87047 Product ID 00325-80000-00000-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Pen support Edition Windows 10 Home Version 22H2 Installed on 9/11/2020 OS build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 I added the Firebox icon to get to the forums. Carol LIttle Quote Link to comment Share on other sites More sharing options...
Return Posted February 29 Share Posted February 29 It is a known issue. Tag for msix but also on exe version MSIX-41 Quote Link to comment Share on other sites More sharing options...
mopperle Posted February 29 Share Posted February 29 I would say, this is a typical Windows issue. You can try this: - open the Windows Task-Manager (CTRL+DEL) under Processes search for the Windows-Explorer and click on Restart Task - or clear the Windows Icon-cache and restart your computer https://answers.microsoft.com/en-us/windows/forum/all/how-to-rebuild-icon-cache-clear-thumbnail-cache-in/1e45604c-c8e2-4d6b-9e32-77f07e07bc17 Patrick Connor 1 Quote Regards, Otto Affinity Suite v2.4 - Windows 11 Pro Link to comment Share on other sites More sharing options...
Sunshine Kid Posted March 1 Author Share Posted March 1 We got the taskbar icons back by adding them one by one. Hope it does not happen again on the next update. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 1 Staff Share Posted March 1 Thanks for your report @Sunshine Kid! As above, this is an issue our team are aware can occur when updating the EXE versions of Affinity V2. This is logged with our developers and I will be sure to 'bump' this with them now, to bring it to their attention once again and hopefully be resolved in a future update. I hope this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
wim Posted March 1 Share Posted March 1 Het is onvoorstelbaar dat je een update krijg, zonder oplossing van de bekende problemen. Geef de update een week later met de opgeloste bekende problemen. Misschien lukt de volgende keer. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 1 Staff Share Posted March 1 Apologies - the 'MSIX-41' known issue I've referred to above is specifically regarding the EXE icons pinned to the Windows taskbar, becoming a 'blank page' icon after applying the update, and the apps then require re-pinning to the Taskbar, in order to resolve this. However in re-reading your initial post @Sunshine Kid, it sounds as though on your taskbar that all other pinned apps were removed, and only the Affinity apps remained after the update. This isn't something that our team can replicate internally - I personally use all 3 Affinity apps as EXE on Windows 10, with multiple other apps 'pinned' to my taskbar (Windows Explorer, Chrome, Outlook, Slack, OBS) and having updated/uninstalled & reinstalled the Affinity V2 EXE apps more times than I can count, I've never had any other apps be removed from the taskbar during this process. Can you please right-click your Windows Taskbar and select Taskbar Settings, then provide screenshots showing your settings here for me? Specifically the 'Taskbar' and 'Multiple Displays' section as I believe you might be running dual monitors. Many thanks in advance! Return 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 1 Staff Share Posted March 1 23 minutes ago, wim said: Het is onvoorstelbaar dat je een update krijg, zonder oplossing van de bekende problemen. Geef de update een week later met de opgeloste bekende problemen. Bijna elke computer-app wordt uitgebracht/geüpdatet met bekende problemen, dit is eenvoudigweg een onderdeel van het programmeren van applicaties. Geen enkele app waarvan ik persoonlijk op de hoogte ben, is 100% 'vrij' van bugs, en zal dat ook nooit zijn. We streven ernaar om in elke update zoveel mogelijk problemen op te lossen, verdeeld over 3 apps op 3 verschillende besturingssystemen. Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
wim Posted March 1 Share Posted March 1 Volgens mij is een bekend probleem een oude bug. Dit heeft niets te maken met een nieuwe bug. We duimen maar dat het snel is oplost. Fijne dag en een fijn weekend. Quote Link to comment Share on other sites More sharing options...
Tangot2 Posted March 13 Share Posted March 13 I also had the desktop icon disappear after a windows 11 update. It was a standard Affinity.EXE install 2.4.0. The was there, now it's a blank page (pictured). I can reset it if I can get the vector to the program icon. ☺️ Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 13 Staff Share Posted March 13 Thanks for letting us know @Tangot2 & I'm sorry to hear this! I can confirm that our team are aware of an issue with the EXE versions of Affinity V2 essentially uninstalling and reinstalling during update - which causes the desktop shortcut or 'pinned' taskbar icon to become a page icon and no longer be usable, requiring a new shortcut or pin to be created by the user. This is logged with our development team and we're hoping to have this resolved in a future update. I'll be sure to 'bump' this with our team not to bring it to their attention once again. I hope this clears things up Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Tangot2 Posted March 17 Share Posted March 17 Thanks. I can deal with it till the update. Quote Link to comment Share on other sites More sharing options...
Sunshine Kid Posted March 21 Author Share Posted March 21 On 3/1/2024 at 6:28 AM, Dan C said: Apologies - the 'MSIX-41' known issue I've referred to above is specifically regarding the EXE icons pinned to the Windows taskbar, becoming a 'blank page' icon after applying the update, and the apps then require re-pinning to the Taskbar, in order to resolve this. However in re-reading your initial post @Sunshine Kid, it sounds as though on your taskbar that all other pinned apps were removed, and only the Affinity apps remained after the update. This isn't something that our team can replicate internally - I personally use all 3 Affinity apps as EXE on Windows 10, with multiple other apps 'pinned' to my taskbar (Windows Explorer, Chrome, Outlook, Slack, OBS) and having updated/uninstalled & reinstalled the Affinity V2 EXE apps more times than I can count, I've never had any other apps be removed from the taskbar during this process. Can you please right-click your Windows Taskbar and select Taskbar Settings, then provide screenshots showing your settings here for me? Specifically the 'Taskbar' and 'Multiple Displays' section as I believe you might be running dual monitors. Many thanks in advance! On 3/1/2024 at 6:28 AM, Dan C said: Apologies - the 'MSIX-41' known issue I've referred to above is specifically regarding the EXE icons pinned to the Windows taskbar, becoming a 'blank page' icon after applying the update, and the apps then require re-pinning to the Taskbar, in order to resolve this. However in re-reading your initial post @Sunshine Kid, it sounds as though on your taskbar that all other pinned apps were removed, and only the Affinity apps remained after the update. This isn't something that our team can replicate internally - I personally use all 3 Affinity apps as EXE on Windows 10, with multiple other apps 'pinned' to my taskbar (Windows Explorer, Chrome, Outlook, Slack, OBS) and having updated/uninstalled & reinstalled the Affinity V2 EXE apps more times than I can count, I've never had any other apps be removed from the taskbar during this process. Can you please right-click your Windows Taskbar and select Taskbar Settings, then provide screenshots showing your settings here for me? Specifically the 'Taskbar' and 'Multiple Displays' section as I believe you might be running dual monitors. Many thanks in advance! Sorry I've been busy. Here is the screen shots and yes I do have more than one monitor, plus a Wacom. Thanks C Dan C 1 Quote Link to comment Share on other sites More sharing options...
Alfred Posted March 21 Share Posted March 21 15 minutes ago, Sunshine Kid said: I do have more than one monitor, plus a Wacom What Wacom device do you have? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
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