Grotesker Posted September 20, 2023 Share Posted September 20, 2023 Anyone else unable to export a pdf? Tried everything I can think of but v2.2 seems only willing to export a blank page... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 20, 2023 Share Posted September 20, 2023 Which application are you using? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Grotesker Posted September 20, 2023 Author Share Posted September 20, 2023 All three! Mostly seems to be a Publisher problem. I've rebuilt the file in Design and this one exports ok, even if opened in Publisher, but it makes me nervous if I don't know what's gone wrong... walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted September 20, 2023 Share Posted September 20, 2023 No problems - Just exported to PDF from Publisher 2.2.0. All OK Quote Link to comment Share on other sites More sharing options...
Bob Terry Posted September 20, 2023 Share Posted September 20, 2023 I just exported a 4-page newsletter and it worked just fine exporting the PDF. My problems have been (since this upgrade) having to save and reboot in order to see text frames, text ruler, and several other items. Quote Link to comment Share on other sites More sharing options...
Dan C Posted September 21, 2023 Share Posted September 21, 2023 Hi @Grotesker, Sorry to hear you're having trouble! Can you please confirm for me, what happens when trying to export this file to PDF? Are you seeing an error message appear, does the app crash whilst exporting, or does the export simply not complete? Can you please also provide a copy of your document which is failing to export to PDF, alongside a screenshot of your PDF export settings here for me? If you'd like a private upload link for your file - please don't hesitate to ask. Many thanks in advance 18 hours ago, Bob Terry said: My problems have been (since this upgrade) having to save and reboot in order to see text frames, text ruler, and several other items. If you haven't already, I'd recommend creating a new, separate thread to investigate the issues you've mentioned here, as it's not related to OPs thread. Quote Link to comment Share on other sites More sharing options...
Daniel Azpíroz Posted September 21, 2023 Share Posted September 21, 2023 Hi, i am having the same issue here on a Mac Mini M1. I updated to 2.2 and I am unable to export anything but a blank page in Publisher. I need to export the final art to print, it is very urgent and I am stuck. I have tried to copy and past to a new project, create a new project from scratch and nothing works. I really need a solution quick, i attach the file in question Thank you. Díptico plegable producción.afpub Quote Link to comment Share on other sites More sharing options...
Return Posted September 21, 2023 Share Posted September 21, 2023 Quick enough? Hope it works Díptico plegable producciónEdit.afpub Quote Link to comment Share on other sites More sharing options...
Daniel Azpíroz Posted September 21, 2023 Share Posted September 21, 2023 ¡Thank you! Is it something I did wrong or a bug in the update process of the file? Best regards D. Return 1 Quote Link to comment Share on other sites More sharing options...
Return Posted September 21, 2023 Share Posted September 21, 2023 I can't tell but the file said to not be found although it clearly was there. If a (corrupted) file isn't working there's an approach that may work. Create a new document and in the pages panel>rightclick>add pages form file and point to your file, this may import the file just fine but doesn't always work. But glad to hear it worked here and you can go on. Quote Link to comment Share on other sites More sharing options...
Grotesker Posted September 21, 2023 Author Share Posted September 21, 2023 Thank you...Mozart-Haydn.afpub Quote Link to comment Share on other sites More sharing options...
Dan C Posted September 21, 2023 Share Posted September 21, 2023 Welcome to the Affinity Forums @Daniel Azpíroz & thanks for providing your file! I've tried exporting this to PDF on Windows using the PDF (for export) preset and this has worked as expected for me. However, trying to export the document on macOS, my colleague is seeing an error based on ICC colour profiles, although the exact reason isn't exactly clear. It appears as though changing your document profile from the 'Euroscale Coated v2' profile to a different profile, such as the US Web Coated SWOP profile allows this file to export to PDF correctly. Return's file provided above is now using this profile after following the 'Add Pages from File' method, hence the export is working for this 'fixed' file also. I'm not sure if this is due to a combination of the 'Euroscale Coated V2' profile and the 'Dell' monitor colour profiles assigned to all of your placed images - If possible, I'd recommend changing your document profile and exporting to PDF once again - in the meantime I'm getting this logged with our team for further investigation. I hope this helps Return 1 Quote Link to comment Share on other sites More sharing options...
Return Posted September 21, 2023 Share Posted September 21, 2023 @Grotesker Your afpub loaded fine on win11 but was missing fonts that I obviously don't have installed. It exported also fine.@Dan C Maybe this is also related to the profiles issues reported lately since the 2.2 update. Quote Link to comment Share on other sites More sharing options...
Daniel Azpíroz Posted September 21, 2023 Share Posted September 21, 2023 That's it, yes. Just changing the color profile to a US Web Coated did the trick. It looks like 2.2 doesn't like EuroScale. Thank you very much, you saved my life. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 21, 2023 Share Posted September 21, 2023 Hi @Daniel Azpíroz, I had no problems exporting using the Euroscale Coated v2 profile with any of the pdf presets on macOS, all export without issue for me... The only thing I did notice is that the Tesa Logo shows a '0' as the Original dpi but having said that it's not preventing me from exporting the file... Could you confirm which version of macOS you are running? Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
basholtzer Posted September 21, 2023 Share Posted September 21, 2023 Encountered the Error-message several times in 2.2. Tried the same file with 2.1 on my laptop and everything went fine. When I experimented with the pdf settings in 2.2, I found that PDF/X compatibility resulted in an error, and below that things were OK. In 2.1 I could export an PDF/X pdf with no problem. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 21, 2023 Share Posted September 21, 2023 Hi @Grotesker, I likewise had no issues exporting your file to pdf but I did notice in your file as well that the 'making music' logo shows the Original dpi as '0'... The only other thing it has in common with @Daniel Azpíroz's file is the use of the Euroscale Coated v2 colour profile but that may be just a coincidence. I don't think either is necessarily the cause of the pdf export failure but it seems odd that others are able to export without issue. Could you confirm which version of macOS you're running? Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Hangman Posted September 21, 2023 Share Posted September 21, 2023 Hi @basholtzer, 30 minutes ago, basholtzer said: Encountered the Error-message several times in 2.2. Tried the same file with 2.1 on my laptop and everything went fine. When I experimented with the pdf settings in 2.2, I found that PDF/X compatibility resulted in an error, and below that things were OK. In 2.1 I could export an PDF/X pdf with no problem. Could you confirm which OS and OS version you are running and whether your document also uses the Euroscale Coated v2 colour profile or a different profile? Out of interest do any files shown in Resource Manager show an Original dpi of zero, as shown in the screenshot above? Are you able to share the file so we can take a look? Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
basholtzer Posted September 21, 2023 Share Posted September 21, 2023 17 minutes ago, Hangman said: Hi @basholtzer, Could you confirm which OS and OS version you are running and whether your document also uses the Euroscale Coated v2 colour profile or a different profile? Out of interest do any files shown in Resource Manager show an Original dpi of zero, as shown in the screenshot above? Are you able to share the file so we can take a look? You are right: I tried all profiles with PDF/X and all went well – except the Euroscale and Document profile. In 2.1 (same document) both are OK. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 21, 2023 Share Posted September 21, 2023 Hi @basholtzer, Thanks for confirming, Euroscale Coated v2 certainly appears to be a common denominator with all three reported cases. Could you confirm which OS and OS version and which Affinity App you're seeing the problem with? Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Grotesker Posted September 21, 2023 Author Share Posted September 21, 2023 Quote "I found that PDF/X compatibility resulted in an error, and below that things were OK. In 2.1 I could export an PDF/X pdf with no problem."1 Thanks I'll look at that. Are you able to open 2.2 in 2.2.x then? OS 3.5.2 all up-to-date but will look at the making music logo... thank you Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 21, 2023 Share Posted September 21, 2023 Hi @Grotesker, Out of interest, if you open your Publisher file in Designer 2.2.0 (if you have) and attempt to export to pdf as before, do you still see the same error? Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
basholtzer Posted September 21, 2023 Share Posted September 21, 2023 3 minutes ago, Hangman said: Hi @basholtzer, Thanks for confirming, Euroscale Coated v2 certainly appears to be a common denominator with all three reported cases. Could you confirm which OS and OS version and which Affinity App you're seeing the problem with? I'm on a Mac Studio Ventura 13.5 and MacBookPro Intel with Ventura 13.4. I only tried Publisher: 2.2 on the Studio and 2.1 on the laptop. Quote Link to comment Share on other sites More sharing options...
basholtzer Posted September 21, 2023 Share Posted September 21, 2023 1 minute ago, Hangman said: Hi @Grotesker, Out of interest, if you open your Publisher file in Designer 2.2.0 (if you have) and attempt to export to pdf as before, do you still see the same error? I tried this on my Studio and the same result as with Publisher: Euroscale and Document profile no go, but everything else OK. Quote Link to comment Share on other sites More sharing options...
Hangman Posted September 21, 2023 Share Posted September 21, 2023 Hi @basholtzer, Thanks for trying and for confirming... It appears as though the other factor at play here is Ventura. I'm having no issues exporting any of the files (I've obviously not been able to try yours as yet) when using Euroscale Coated v2 on Monterey and the files appear to export without issue on Windows so I'm leaning towards an issue with the 2.2 update and Ventura when using this particular profile. It's entirely up to you but I'm happy to see if I can export your file or even just a single page from your file to see if I experience any issues exporting on Monterey. If you'd prefer, you can request a private Dropbox link and @Dan C from Serif will be able to provide one for you so he can take a look. Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 Affinity Designer Beta 2.6.0.2861 | Affinity Photo Beta 2.6.0.2861 | Affinity Publisher Beta 2.6.0.2861 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.