eddietheone Posted September 6 Share Posted September 6 Hi Windows 11 laptop. I upgraded from V1 to V2 a while back and I was able to open raw files (ORF) with no problem. Since the update I can no longer open them. The picture does appear in the thumbnail next to the file name in the folder but trying to open it produces the same two tone blank that V1 used to show. Anyone know why this has happened? I have sent two messages to Serif but they have been ignored. Edward Walker Quote Link to comment Share on other sites More sharing options...
Pšenda Posted September 6 Share Posted September 6 Open via menu File\Open? MSIX vs MSI/EXE version? I haven't problem open orf file with V2. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.3.0.2165 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.2506. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.2506. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Staff Lee D Posted September 6 Staff Share Posted September 6 @eddietheone Which method did you use to send us a message? As I've search our ticket system for your email address (used to create forum account) and can't seem to find anything being received from that address. Can you provide a screenshot of how the .ORF file is opening in Photo V2 for you (Develop persona) using File > Open. Quote Link to comment Share on other sites More sharing options...
eddietheone Posted September 15 Author Share Posted September 15 Hi Lee Sorry life has been rather busy and I have only just got back to this. I sent the message via the help option I am pretty sure but I will try and do a screen shot. As I use two screens the image is both screens and I do not know how to split them. The affinity one is the right hand one which I assume is clear. Psenda I am sorry but I do not quite understand what you mean with your comment. I open via File open (and then the folder I want) file I need. This has worked for me for years ok right up to the update. Just to be very clear I use w10 and V1 would not open ORF files. V2 would when I upgraded no problem. As soon as I installed the update that was it. It was back to V1 result when trying to open ORF files. Quote Link to comment Share on other sites More sharing options...
Pšenda Posted September 15 Share Posted September 15 (edited) 1 hour ago, eddietheone said: Psenda I am sorry but I do not quite understand what you mean with your comment. I open via File open (and then the folder I want) file I need. This has worked for me for years ok right up to the update. Some users "open" files by double-clicking them in File Explorer. Depending on the application associated with the file extension, the appropriate application will then be launched, and the file will be loaded and opened at the same time. Because V2 is available in two types of installation - the standard MSI/EXE installation method, and the newer MSIX method, in which the application is in a so-called sandbox, and which could be a problem when opening (here on the forum, problematic launching from external applications is often mentioned). 1 hour ago, eddietheone said: and V1 would not open ORF files. I never had a problem opening *.orf in version 1, nor in version 2. What type of camera do you have - I know there was a problem with the orf of the new OM-1. Edit: I can already see that it is this "problematic" type - I properly enlarged your screenshots 🙂 P.S. Can you provide some example of your orf? We can try to open it and thus specify if the problem is somewhere on your side (on your PC and its configuration). Edited September 15 by Pšenda Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.3.0.2165 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.2506. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.2506. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
eddietheone Posted September 15 Author Share Posted September 15 Thank you for the reply. I understand what you meant now. I was not aware you could dc in explorer to open affinity files so another learning day. Yes I have the OM-1 ( Of course I would have it that is my luck exactly). Windows can see the photos OK and I can see the thumbnails fine when opening a folder with ORF files in it. I shall attatch an ORF file. It is a shot of a Crown. It is not visible in the thumbnail here after attatching it. P8310325.ORF Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted September 15 Share Posted September 15 @eddietheone I downloaded your file, opened it in APh 2, version 2.1.1 and this is what I saw in the Develop Persona: So, this seems to be a problem specific to your computer, sorry! Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") running Affinity Photo and Designer (iOS 17.1) version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
David in Яuislip Posted September 15 Share Posted September 15 The screenshot shows the V1 interface so I presume both versions are installed If you right click on the file in Explorer, choose 'Open With' you should be able to go through the options and reset it to V2 Quote Microsoft Windows 10 Home, Intel i7-9750H CPU @ 2.60GHz, 16 GB RAM, 500GB SSD, 1TB Whirlygig, NVIDIA GeForce RTX 2060 Affinity Photo - 24/05/20, Affinity Publisher - 06/12/20, KTM Superduke - 27/09/10 Link to comment Share on other sites More sharing options...
Pšenda Posted September 15 Share Posted September 15 No problem either: Try turning off HW Acceleration (in the application preferences), or starting with CTRL pressed, and reset the application (but beware of losing settings). Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.3.0.2165 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.2506. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.2506. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
v_kyr Posted September 15 Share Posted September 15 The Olympus OM-1 wasn't supported in APh v1 (via LibRaw), support for it was added newly in APh v2 ... And if the OP would be under macOS instead of Windows (though the OP is on Windows), then for the OM-1 support via the alternative Apple RAW engine, he would need to use macOS Ventura, as only since Ventura that Olympus OM-1 cam is supported by the macOS RAW engine. https://support.apple.com/en-my/HT213267 Now for some people having a Mac and running macOS Ventura the Q in turn would be, if "APh v1" used under Ventura with the macOS RAW engine can handle those OM-1 RAWs then or not. Since I don't run Ventura (but instead a much much older macOS) I can't tell if that would work then, or if "APh v2" would be needed here too then. R C-R 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.1.2 ◆ iPad OS 17.1.2 Link to comment Share on other sites More sharing options...
R C-R Posted September 15 Share Posted September 15 FWIW, the P8310325.ORF file opens fine in AP V2 on my Mac using the Serif engine but not in V1 -- in that app I just get what looks like a pair of grey & black rectangles. Quote All 3 1.10.8, & all 3 V23.0 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
eddietheone Posted September 16 Author Share Posted September 16 (edited) Well I am reeling a bit from all the info here. Thanks everybody for all the help and info. It is very much appreciated. I have not yet tried out any of the suggestions as I need to reread them to understand everything first but one question sprang out to me. How do you know it is the V1 interface please? I cannot see anything to tell me that. Yes I do have both versions I assume on the laptop so I will look into deleting V1 if that is my problem. And yes RC-R that is exactly what I see as well. Plus I saw someone mentions v 2.1 but my ine is version 1.10 xxxx Cheers Edward. Edited September 16 by eddietheone Line missing Quote Link to comment Share on other sites More sharing options...
v_kyr Posted September 16 Share Posted September 16 2 minutes ago, eddietheone said: How do you know it is the V1 interface please? The tool icons and some other things do look now different in V2 apps, so they are visually distinctionable for long time Affinity users. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.1.2 ◆ iPad OS 17.1.2 Link to comment Share on other sites More sharing options...
eddietheone Posted September 16 Author Share Posted September 16 Thanks V_KYR From my quick checks so far I think I am using V1 again. I do not know what has happened to the V2 that I downloaded. I will post again when I have figured it out. Cheers Edward Quote Link to comment Share on other sites More sharing options...
eddietheone Posted September 16 Author Share Posted September 16 OK everyone I have found it. I think for some reason I must have forgotten to change the shortcut icon from 1 to 2, Pheeeeewwwwww. The only ? I have now is I seem to have lost the shadow overlays I bought for V1. Are they hidden somewhere now or gone for good. Once again thank you to everyone for your help here with this issue and my apologees for not noticing what I had not done which caused all this. Cheers Edward Quote Link to comment Share on other sites More sharing options...
v_kyr Posted September 16 Share Posted September 16 1 minute ago, eddietheone said: The only ? I have now is I seem to have lost the shadow overlays I bought for V1. Are they hidden somewhere now or gone for good. When in trouble due to additional app version installments and you bought that stuff from Serif's webite, you can usually always re-download those things you once bought from there. - Beside that it's always wise to also keep somewhere some backups from once bought software additions & plugins ... etc. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.1.2 ◆ iPad OS 17.1.2 Link to comment Share on other sites More sharing options...
eddietheone Posted September 17 Author Share Posted September 17 On 9/16/2023 at 11:11 AM, v_kyr said: When in trouble due to additional app version installments and you bought that stuff from Serif's webite, you can usually always re-download those things you once bought from there. - Beside that it's always wise to also keep somewhere some backups from once bought software additions & plugins ... etc. Thank you for that info. I will endeavour to do that from now on. I am still puzzled as to how the icons got changed as I had been using V2 right up to the update of V2 and i don't remember ever having to change the icons after version updates before but never mind all is well again Thanks again Cheers Edward Quote Link to comment Share on other sites More sharing options...
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