dradept Posted November 10, 2022 Share Posted November 10, 2022 During startup Affinity Publisher 2 has loaded and showing as non responsive, possibly waiting for me to create a new file, during this time Affinity Photo 2 is trying to load but then shows this error; Affinity Photo 2 Sorry, there was a problem launching the application. Another Affinity app is running, but cannot be communicated with. Please ensure the app is up-to-date. Why do they need to communicate with each other? I have to restart the apps almost every time, I have now stopped the New File box appearing at startup just to see if this is the issue. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted November 18, 2022 Staff Share Posted November 18, 2022 Hi @dradept Please can I just get a bit more info from you about your issue, do you have multiple versions of Affinity Photo or Publisher installed e.g. from the Affinity and Mac store? Do you have any other affinity app v1 or v2? Which OS are you running? Can you open Publisher and create a new document? Or does it show a spinning wheel when you open the app? Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
dradept Posted November 18, 2022 Author Share Posted November 18, 2022 Yes, photo and designer version 1 came from the app store, publisher came from Serif direct. All 3 apps for Version 2 came direct from Serif. Should I download from the App store? Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted November 18, 2022 Staff Share Posted November 18, 2022 1 hour ago, EmT said: Which OS are you running? Can you open Publisher and create a new document? Or does it show a spinning wheel when you open the app? Thanks for that, do you mind just answering the other 2 points also this should help narrow down the issue. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
dradept Posted November 18, 2022 Author Share Posted November 18, 2022 MacOs Ventura 13.0.01 Everything opens fine and works as expected, just at startup communication error. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted November 18, 2022 Staff Share Posted November 18, 2022 Thanks, when the error occurs, can you check if there's a dialog box open such as missing fonts or resources open in one of the other apps that's currently running? Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
dradept Posted November 18, 2022 Author Share Posted November 18, 2022 No boxes or errors etc. appearing. I have just deleted the 3 V2 apps and reinstalled. Loading all 3 apps at the same time, publisher is now showing this error as it was the second app to load. Designer is loading without any issues. Must say they are very slow at loading so if Photo loads and then Publisher tries to load but photo has not yet fully loaded this might be the issue, trying to communicate with an app that is doing something else. If I click OK it closes that app, if I then reload that app it loads fine and no issues. Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted November 18, 2022 Staff Share Posted November 18, 2022 Hi @dradept This has now been passed over to the devs for further investigation. dradept and Tom Lachecki 1 1 Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
dradept Posted February 10, 2023 Author Share Posted February 10, 2023 This is still an issue since the latest update 2.2.0.4. Actually it is worse now, as it won't allow multiple apps to run together, even after I have started one app successfully and then try to start another app. EG. I have Publisher 2 running and opened a file successfully, then I try to open Photo 2, it opens but then get the message; Sorry, there was a problem launching the application. Cannot communicate with other Affinity apps. Please ensure the app is up-to-date and that your firewall isn't blocking local network traffic. The Photo 2 app then closes. I have tried this 3 times and then it opened and stayed open, this is most annoying and time wasting. Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted February 22, 2023 Staff Share Posted February 22, 2023 The issue "Error when apps are first launched showing, prevents apps from opening " (REF: HUB=220) has now been fixed by the developers. This fix is included in build 2.1.0.1709 (or later) which is already available as a customer beta and will be included in the next release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
dradept Posted March 23, 2023 Author Share Posted March 23, 2023 This error is still occurring using the latest beta build 2.1.0.1732 Quote Link to comment Share on other sites More sharing options...
Staff EmT Posted March 23, 2023 Staff Share Posted March 23, 2023 Hi @dradept Please could you send over a screen recording of this issue in action so we can try an recreate this using the same steps. Quote How to format a bug report | List of V2 FAQ's | Affinity Photo (V2) Tutorials | Affinity Designer (V2) Tutorials | Affinity Publisher (V2) Tutorials Link to comment Share on other sites More sharing options...
dradept Posted March 27, 2023 Author Share Posted March 27, 2023 I noticed that the popup message changed from the previous version, it now states ensure that the firewall does not prevent communication on the network. I have now added all the Affinity apps to the AVG Allowed Apps under their Ransomware Shield. Have restarted all 3 apps and no errors, will try again on my next reboot and see what happens. For now though it seems to have solved this issue. Tom Lachecki 1 Quote Link to comment Share on other sites More sharing options...
dradept Posted August 1, 2023 Author Share Posted August 1, 2023 Still getting this issue with version 2.1.1 Any news? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 1, 2023 Share Posted August 1, 2023 43 minutes ago, dradept said: Still getting this issue with version 2.1.1 Any news? The last thing you said was that it was solved. When did it start happening again, and what changed in your system at that time? Tom Lachecki 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
dradept Posted August 8, 2023 Author Share Posted August 8, 2023 On 8/1/2023 at 1:32 PM, walt.farrell said: The last thing you said was that it was solved. When did it start happening again, and what changed in your system at that time? Hi Walt, Yes setting allowed apps in the firewall did seem to sort things out, but it did not last, and is still causing an issue today. It is impossible to open more than 1 of the 3 apps at a time, cannot load 2 at startup as this would cause the issue. All 6 apps (beta included) are in the allowed apps list. Not sure what else I can do other than be a little more patient and open apps one at a time with a delay in between. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 8, 2023 Share Posted August 8, 2023 16 minutes ago, dradept said: All 6 apps (beta included) are in the allowed apps list. Can you show us that list? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
dradept Posted August 11, 2023 Author Share Posted August 11, 2023 On 8/8/2023 at 3:08 PM, walt.farrell said: Can you show us that list? This is in my AVG preferences Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 11, 2023 Share Posted August 11, 2023 Thanks. Those options seem related to file access, not to network access, but network access (Firewall) seems to be the issue for the problem you're reporting. Tom Lachecki 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
dradept Posted September 19, 2023 Author Share Posted September 19, 2023 On 8/11/2023 at 12:59 PM, walt.farrell said: Thanks. Those options seem related to file access, not to network access, but network access (Firewall) seems to be the issue for the problem you're reporting. Here is the firewall list and settings. Still occurring after all the updates.. just updating to 2.2 and hoping it will sort it out.. will also try turning off the firewall... Quote Link to comment Share on other sites More sharing options...
Juuleas Posted March 20 Share Posted March 20 I'm having this problem with Publisher 2 running windows 11. I've added Publisher 2 to AVG's allowed app list and to my windows firewall list. I've also uninstalled and reinstalled the program. Anyone have another solution I can try? Quote Link to comment Share on other sites More sharing options...
Komatös Posted March 20 Share Posted March 20 46 minutes ago, Juuleas said: Anyone have another solution I can try? Hi and welcome to the forums. Please read here for the solution: Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
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