Designer-Photo-Publisher no longer starting

[Bad_Wolf]

Hi all,

Please can you help me with the following problem. I am using the 1.10.4 versions of all three applications. When I double click on their icon, or click on them in the Toolbar or double click on their .exe file, they are no longer opening.

Yesterday morning everything was fine, by the evening nothing opens any longer. I am using Windows 10 which is up to date. I also did not install or changed anything.

Can you tell me what is going wrong and how I can fix it. All three appliations worked perfectly before.

I will appreciate your help so much.

Chris

 

[PaulEC]

Have you tried restarting your PC? (Not just turning off and on, but actually restarting!)

[Bad_Wolf]

Hi Paul,

Thank you for your reply. I did tried restarting this laptop several times. Everything remains the same.

Chris

 

[R C-R]

What happens if you try to open an existing *.afpub, *.afphoto, or *.afdesign file on your PC by double-clicking on its icon?

[iconoclast]

Do the apps appear in the Task Manager after you started them?

I don't know if it is possible, but could it be that they appear on hidden Desktops? Since Windows 10 Windows has virtual Desktops (Linux has that since about thirty years). Maybe the apps open on one of them?

Or do they possibly open outside the edges of your screen? I had that long time ago as I used two monitors.

[Dan C]

Hi @Bad_Wolf,

Sorry to hear you're having trouble!

Can you please try launching Affinity Photo, wait around 30-60 seconds for the application to attempt to load, then please open Windows Run (Windows Key + R) then paste the following string and press OK:

%AppData%\Affinity\Photo\1.0\

In the window that opens, please select the log.txt file, then upload this to your reply here.
Many thanks in advance!

[Bad_Wolf]

Hi Everybody,

Thank you all so much for your input. When any of those applications fail to open, they do not show up in the Taskmanager. Also, something strange is going on. Sometimes they open without any problem. Then for some unknown reason, they refuse to open.

It doesn't mattr if double clicking, choosing from the Toolbar or opening them by right clicking and then opening as administrator, when they fail to open they keep stuborn. Also, trying to open an existing Affinity document does not start the application. Nothing happens.

I include the logs from moments when they refuse to open and the last one when they succesfully open.

I have no idea because before Sunday, they all opened without any problem. I didn't install or change anything. I have ExpressVPN and iTop VPN on this laptop, however it is the same behaviour with or without a VPN.

Your efforts to help me are much appreciated.

Chris

 

 

Log_SuccessfullyOpening.txt Log_WhenFailingToOpen.txt

[v_kyr]

Looks to be fetched GPU related, since when successfull ...

Quote

...

[OpenCL] Found 2 platforms:
Name: Intel(R) OpenCL
    Vendor: Intel(R) Corporation
    Version: OpenCL 2.1
Name: NVIDIA CUDA
    Vendor: NVIDIA Corporation
    Version: OpenCL 1.2 CUDA 10.2.100
[OpenCL] Found 1 devices for platform NVIDIA CUDA:
GeForce MX250
    Vendor: NVIDIA Corporation
    Version: OpenCL 1.2 CUDA
    Integrated: false
    Detachable: false

... but when it fails it looks after the Intel UHD Graphics ...

Quote

...

[OpenCL] Found 2 platforms:
Name: Intel(R) OpenCL
    Vendor: Intel(R) Corporation
    Version: OpenCL 2.1
Name: NVIDIA CUDA
    Vendor: NVIDIA Corporation
    Version: OpenCL 1.2 CUDA 10.2.100
[OpenCL] Found 1 devices for platform Intel(R) OpenCL:
Intel(R) UHD Graphics
    Vendor: Intel(R) Corporation
    Version: OpenCL 2.1 NEO
    Integrated: true
    Detachable: false
        C:\BuildAgent10\work\dafcfb0318e7c58a\Persona\Windows\WPF\Libraries\Serif.Interop.Persona\ColourProfileManager.cpp(135): WcsCreateIccProfile error 239
        C:\BuildAgent10\work\dafcfb0318e7c58a\Persona\Windows\WPF\Libraries\Serif.Interop.Persona\ColourProfileManager.cpp(135): WcsCreateIccProfile error 239
        C:\BuildAgent10\work\dafcfb0318e7c58a\Persona\Windows\WPF\Libraries\Serif.Interop.Persona\ColourProfileManager.cpp(135): WcsCreateIccProfile error 239
        C:\BuildAgent10\work\dafcfb0318e7c58a\Persona\Windows\WPF\Libraries\Serif.Interop.Persona\ColourProfileManager.cpp(135): WcsCreateIccProfile error 239
    Installed
TabletContext::Create: original queue size is 50
TabletContext::Create: new queue size is 128
Exit

 

... and the OpenCL 2.1 NEO driver! - The later seems to generate problems here then., thus I would try to force the Nvidia GPU usage in your case.

[Dan C]

Thanks for the files provided! As v_kyr mentions above, it appears the app is failing to initialise OpenGL with your Intel CPU/onboard GPU.

Firstly I'd recommend updating the drivers for this Intel chip, directly from the Intel website.

Secondly, 

17 hours ago, v_kyr said:

thus I would try to force the Nvidia GPU usage in your case.

instructions for the above can be found in the following FAQ -

Please do let us know if this helps

[Bad_Wolf]

Hi V_Kyr and Dan C,

Thank you both so much for your advice. I followed the instructions of Dan C for all three programs and it seems they are opening normally again.

I do appreciate the input and help from everybody who replied to my problem. This is a great community!

Chris

 

[Bad_Wolf]

Hi everyone,

I am now a few days further and regretfully, none of those three Affinity applications will open again. I repeat the suggested process again, but it doesn't work any longer.

Does anybody have another suggestion about what is going wrong?

Thank you for your help.

Chris

 

[Bad_Wolf]

Hi all,

I just checked my laptop with Advanced SystemCare Pro, fix all errors and now all 3 Affinity applications are opening again. I think the problem is in the registry but I am not sure.

Just share  this information in case somebody else experience the same problem.

Chris