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Posted

Please help. I'm using windows 10. I just updated affinity designer to the latest version 1.10.0, but the app can't be opened. Only until the splash screen, then it just disappears. There is something wrong ?

Posted

Hi @Yusup Budiman, welcome to the forums.

I had a similar problem with ADesign after I installed the update. (APhoto and APub were fine.) Restarting my PC seems to have solved the problem (hopefully!)

(NB - sometimes restarting, rather than just turning off and turning back on again, can solve a lot of problems. 🙂)

Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz :  32GB RAM : Intel UHD Graphics 630 : Windows 11 Home
Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad

"Beware of false knowledge, it is more dangerous than ignorance." (GBS)

Posted

@Yusup Budiman

Have you seen and read this similar thread, which includes details of how several of us, who experienced the same problem, were able to resolve it?

Jeff

Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770.

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.

  • Staff
Posted

Hi Yusup,
As I mentioned in the thread linked above, can you hold down Ctrl whilst starting the application, and leaving the 3 options ticked also tick the 'Reset Account Data' option and then click OK. Does this allow the application to start for you?

Posted

Designer 1.10.0 crashes at startup. After updating from ver. 1.09 is not possible to load the application. The startup image shows, but when it comes to loading types, the program shuts down. This does not happen when loading publisher and photo. Windows 10 - 64 updated PC.

Posted
2 minutes ago, Willy Grauby said:

Designer 1.10.0 crashes at startup. After updating from ver. 1.09 is not possible to load the application. The startup image shows, but when it comes to loading types, the program shuts down. This does not happen when loading publisher and photo. Windows 10 - 64 updated PC.

Welcome to the Serif Affinity forums. 

Have you tried the fix listed just above your post?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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