AP keeps crashing when selecting Soft Proof from Adjustments

[malayali]

It doesn't matter which file/document I choose, it keeps crashing every time I select Soft Proof.

Affinity Photo 1.9.2

Affinity Photo 1.10.0

Affinity Photo 1.10.1

Screen-recording:

Attached 3 crash dumps.

Let me know if you need anything else.

3e7acde3-1a54-416d-9e0a-970249c96bae.dmp ff9a4068-c6ca-4fd9-92f4-4ff9b80c86e8.dmp 8a4ecb5c-6c97-4035-bde8-0223e82a069e.dmp

[GarryP]

Adding a Soft Proof adjustment to an image works okay for me on Windows 10 Home with Photo 1.9.2.1035.
If you also shared a file/document which the problem happened with it might be easier for people to diagnose what’s going on.
Otherwise we cannot repeat exactly what you are doing on whatever you are doing it on.
Also, please give a step-by-step account of exactly what you do which ends with a crash. The smallest workflow with fewest steps from a clean application start-up is usually best.

[malayali]

On 8/4/2021 at 1:26 PM, GarryP said:

Adding a Soft Proof adjustment to an image works okay for me on Windows 10 Home with Photo 1.9.2.1035.
If you also shared a file/document which the problem happened with it might be easier for people to diagnose what’s going on.
Otherwise we cannot repeat exactly what you are doing on whatever you are doing it on.
Also, please give a step-by-step account of exactly what you do which ends with a crash. The smallest workflow with fewest steps from a clean application start-up is usually best.

This is probably an isolated issue. So, I don't think you'd be able to replicate this. I've attached crash dumps for Affinity team.

As I said in the post, it doesn't matter which file I choose. It keeps crashing even if I simply open an image and choose the Soft Proof from adjustments. 

 

 

[RichardMH]

Do you have OpenCl acceleration on? If so try turning it off (Edit->Preferences->Performance). And what graphics card and driver version do you have?

[malayali]

On 8/4/2021 at 4:18 PM, RichardMH said:

Do you have OpenCl acceleration on? If so try turning it off (Edit->Preferences->Performance). And what graphics card and driver version do you have?

OpenCL is turned OFF.

Card: NVIDIA GeForce 940M

Driver version:

 

[SPaceBar]

Hi @malayali Sorry to hear you are experiencing crashing.  Could you check to see if you have any of these 3rd party apps installed please?
 

 

[malayali]

17 minutes ago, SPaceBar said:

Hi @malayali Sorry to hear you are experiencing crashing.  Could you check to see if you have any of these 3rd party apps installed please?
 

 

I just checked it. None of them installed on my system.

[Komatös]

Are the graphics card drivers up-to-date?

[malayali]

2 minutes ago, Komatös said:

Are the graphics card drivers up-to-date?

Yep.

 

[Komatös]

Have you tried to change the renderer in AP? You find it at Prefetences --> Perfomance too.

 

[Komatös]

I have now looked at another crash report and I recommend that you completely uninstall the NVIDIA drivers with the Display Driver Uninstaller so that damaged driver components are also removed.
 

On the following site scroll down till you see the text ***Official Download Here*** and click on it.

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3576&sid=13517710c96838fb33c768d8ba465191

[malayali]

On 8/5/2021 at 7:27 PM, Komatös said:

I have now looked at another crash report and I recommend that you completely uninstall the NVIDIA drivers with the Display Driver Uninstaller so that damaged driver components are also removed.
 

On the following site scroll down till you see the text ***Official Download Here*** and click on it.

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3576&sid=13517710c96838fb33c768d8ba465191

IDK if that's a safe solution to uninstall graphic drivers! Also, in the guide it's mentioned that it will remove all the GPU control panel settings and profiles.
Will it find and reinstall the latest driver suitable for my PC as well?

[malayali]

I tested with latest Affinity Photo 1.10.0.1127 and issue still exists.

Strange enough, I tried testing in the Photo Persona of Affinity Publisher and didn't face the crash!

[RichardMH]

32 minutes ago, malayali said:

IDK if that's a safe solution to uninstall graphic drivers! Also, in its guide mentioned it will remove all the GPU control panel settings and profiles.
Will it find and reinstall the latest driver suitable for my PC as well?

A gentler option is to do a clean install in Nvidia Geforce experience. Its in the custom option. Solved most of my problems.

[Subclavius]

@malayali Is it possible that the icc profile you are using for the soft proof is corrupt or damaged?  What happens if you choose (just for testing) a different profile?

[malayali]

On 8/6/2021 at 11:36 PM, Subclavius said:

@malayali Is it possible that the icc profile you are using for the soft proof is corrupt or damaged?  What happens if you choose (just for testing) a different profile?

It's not specific to an ICC profile. 

 

 

[malayali]

I did a clean install of NVIDIA driver with DDU as Komatös suggested and issue still exists.

Attaching the latest crash dump.

e146b0bc-adf1-40d0-a7ba-c4a582dce8b2.dmp

[Ron P.]

What Retina Rendering setting in AP Preferences are you using? Low Quality, High Quality or Automatic?

[malayali]

9 minutes ago, Ron P. said:

What Retina Rendering setting in AP Preferences are you using? Low Quality, High Quality or Automatic?

Automatic.

[Ron P.]

Ok, I'm at a loss, sorry. I've been trying to replicate this, but so far no crashing, freezing nothing.

[Komatös]

Hello @malayali 

The only other thing I can think of is that a Windows system component (VC, VB or .NET) is faulty.
To be able to exclude this, you should use the Windows tool sfc.

Click with the right mouse button on the Windows Start menu symbol. Select CMD (Administrator) from the list and type sfc /scannow in the new window and press Enter.

[malayali]

13 minutes ago, Komatös said:

Hello @malayali 

The only other thing I can think of is that a Windows system component (VC, VB or .NET) is faulty.
To be able to exclude this, you should use the Windows tool sfc.

Click with the right mouse button on the Windows Start menu symbol. Select CMD (Administrator) from the list and type sfc /scannow in the new window and press Enter.

Already did that sfc scan before posting as I had some issues (like print screen using Snip & Sketch not working) after the Windows update. Thanks anyway.

[Komatös]

1 hour ago, malayali said:

Already did that sfc scan before posting as I had some issues (like print screen using Snip & Sketch not working) after the Windows update. Thanks anyway.

Did I ever recommend deactivating the Intel graphics card? That was the last thing on my mind.

[malayali]

17 hours ago, Komatös said:

Did I ever recommend deactivating the Intel graphics card? That was the last thing on my mind.

Just tried. It didn't work either.

b4cf0b1d-d20d-4d93-805c-3a910f9cdbba.dmp

[DoneItWrongAgain]

I have the same issue on Affinity Photo 1.10.1 - crashes as soon as I add a soft proof to any document (even a new document). Don't know when it started because I've only just come back to trying soft proofing - last tried it without issue when I was running Affinity Photo 1.8.something

 

OS:   windows 10

Processor:    Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz   4.40 GHz

Installed RAM:    24.0 GB

System type:    64-bit operating system, x64-based processor

Graphics Card:  Nvidia Gforce GTX 1070

Latest OS and GPU drivers.

 

Affinity Designer does not crash when I add a soft proof filter layer, so it seems specific to Affinity Photo.