Kasper-V Posted August 2, 2021 Share Posted August 2, 2021 I'm using the current 1.9 versions of Designer and Photo, on a WIndows 10 laptop with 8GB of RAM and plenty of spare disk space. I was creating some assets -- I'd got up to nine subcategories each with sixteen assets -- when Photo froze. After a long wait with nothing happening, I restarted my computer and opened Photo again. The new category I'd created had disappeared, and so had several others that I created months ago. I opened Designer, which had some different asset categories, and tried to rename a subcategory, only to have Designer freeze too. Eventually Windows closed it, and once again I found several asset categories, including the one whose subcat. I was trying to rename, had disappeared when I reloaded Designer. Can anyone suggest where the assets have gone and if they're recoverable? pyxelles 1 Quote Link to comment Share on other sites More sharing options...
markw Posted August 2, 2021 Share Posted August 2, 2021 I’ve never had that happen to me before, loosing Assets like that! As for recovery I would think the easiest way would be to go to one of your system backups from before the "freeze" and retrieve the Asset file from that time period and replace your now "faulty" one with it. The assets.propcol file is stored in a folder named; user. See here for where it can be found on your system: https://forum.affinity.serif.com/index.php?/topic/98906-faq-what-exactly-do-the-clear-user-data-options-clear/ You will of course still have lost the changes you were making at the time of the freeze but at least that’s all you will have lost. Quote macOS 10.15.7 | 15" Macbook Pro, 2017 | 4 Core i7 3.1GHz CPU | Radeon Pro 555 2GB GPU + Integrated Intel HD Graphics 630 1.536GB | 16GB RAM | Wacom Intuos4 M Link to comment Share on other sites More sharing options...
walt.farrell Posted August 2, 2021 Share Posted August 2, 2021 All the Assets for a single application are stored within one file, assets.propcol. If the application crashes or freezes whole writing to that file it is likely you'll lose the entire collection, or at least major parts of it. Exporting categories or backing up that file are the only mechanisms that allow recovery. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Wosven Posted August 2, 2021 Share Posted August 2, 2021 14 minutes ago, walt.farrell said: Exporting categories or backing up that file are the only mechanisms that allow recovery. Some function or scripting to do it would be welcome... at some point, exporting each categories and sub categories (brushes, styles, assets...), is a shore we do les and less. Quote Link to comment Share on other sites More sharing options...
David in Яuislip Posted August 2, 2021 Share Posted August 2, 2021 2 hours ago, Kasper-V said: Can anyone suggest where the assets have gone and if they're recoverable? Up in smoke and no. You have my sympathy Not too long ago there was a post from someone who'd created an asset which crashed the program So I followed the instructions and, sure enough, crash. What amused me greatly was restarting the program only to have it crash instantly. The only way out was to delete assets.propcol and lose what I had It's a shame that bak files aren't created, at least you could go back to where you were, ought to be a feature request Quote Microsoft Windows 11 Home, Intel i7-1360P 2.20 GHz, 32 GB RAM, 1TB SSD, Intel Iris Xe Affinity Photo - 24/05/20, Affinity Publisher - 06/12/20, KTM Superduke - 27/09/10 Link to comment Share on other sites More sharing options...
Kasper-V Posted August 2, 2021 Author Share Posted August 2, 2021 System backups. Er . . . yeah! I back up my work regularly, but I never got into the habit of doing that as I didn't have much storage for a long time. I must get it organised, and I'll certainly back up my assets before I make any future additions. Meanwhile, I'll grin and bear it (though the grin may be a little forced). I didn't lose very much, as it happens, and it won't be a great deal of trouble to replace them. Thanks for the advice, folks. Quote Link to comment Share on other sites More sharing options...
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