Registration Sign-In error in Photo and Publisher (split - Registration Timeout)

[PaulEC]

I'm having a problem with all three apps. Similar to above, but saying "Timeout while waiting for registration service "ready" notification".

Tried changing the language, makes no difference.

APhoto also crashed while trying to register.

[Patrick Connor]

@DanG

PaulEC must have a different issue, you may want to split his post off.

[Alfred]

12 minutes ago, PaulEC said:

Similar to above, but saying "Timeout while waiting for registration service "ready" notification".

 

10 minutes ago, Patrick Connor said:

@DanG

PaulEC must have a different issue, you may want to split his post off.

The error message quoted by @PaulEC is the one (reproduced below) that I got earlier in AD 1.9 on iPad. It’s working correctly for me now.

[DanG]

Hi @PaulEC,

Thanks for reporting this, I've got a couple of quick questions for you:

1. What Operating System are you using?
2. What's your default browser?
3. Do you have any firewalls etc. set up?

Also, would you mind uploading the crash report from the Photo crash here?

Thanks a lot

Dan

[PaulEC]

1. Windows 10 (with latest updates)

2. Chrome

3. I do have Norton 360 installed which has a firewall, but I've tried disabling it and I still can't sign-in.

 

Files uploaded, as requested.

Thanks for your help.

[DanG]

Thanks @PaulEC,

Sorry, but I've got another few questions for you (we've done some investigating and have narrowed it down but that's just revealed the need for more information!)

1. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
2. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

[Bruno Belo]

I Have the same problem with the  photo, designer and publisher.

Windows 10 20h2 with lasts updates

Windows Store version  12011.1001.1.0

Runtime Broker version 10.0.19041.746

Thanks

[PaulEC]

11 hours ago, DanG said:

Thanks @PaulEC,

Sorry, but I've got another few questions for you (we've done some investigating and have narrowed it down but that's just revealed the need for more information!)

1. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
2. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

1. Microsoft Store version 12011.1001.1.0 

2. Runtime Broker version 10.0.19041.746

[Arlen Keshabyan]

Same here.

The registration and logging in went Okay on Mac and iPad, but not on Windows:

 

Does anyone know how to fix this on Windows 10?

[DanG]

Thanks for everybody's help with this. We're still looking into it and have a couple more questions:

Firstly, @Arlen Keshabyan, would you mind answering the following:

1. Did you purchase the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Secondly, for everybody in this thread, are you running any anti-virus software? If so, what is it?

Thanks in advance

[Bruno Belo]

I was able to log in and install the packages on a virtual machine that I use on another computer

The virtual machine is running windows 10 PRO, the host use windows 8.1

Using VM latest version

Edited February 5, 2021 by Bruno Belo

[Arlen Keshabyan]

3 hours ago, DanG said:

Thanks for everybody's help with this. We're still looking into it and have a couple more questions:

Firstly, @Arlen Keshabyan, would you mind answering the following:

1. Did you purchase the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Secondly, for everybody in this thread, are you running any anti-virus software? If so, what is it?

Thanks in advance

Of course!

1. Yes, I did. I purchased the app from the Microsoft Store.
2. The Microsoft Store version is 12011.1001.1.0
3. The RuntimeBroker version is 10.0.19041.746

I don't use any third-party anti-virus software except for the built-in Microsoft Windows Defender one.

Also, please note, when the hardware acceleration is enabled in any Affinity app settings, the overall performance feels laggy. I use the NVIDIA ASUS Strix 3090 graphics card with the latest video drivers installed.

[Stagea]

I get the same error as Arlen Keshabyan. 

1. Did you purchase the app from the Microsoft Store? Yes.
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? Version 12011.1001.1.0
3. What's the version number of c:\windows\system32\RuntimeBroker.exe? 10.0.19041.76

Windows Version is 10.0.19042 Build 19042

 

Edited February 6, 2021 by Stagea

[PaulEC]

15 hours ago, DanG said:

Secondly, for everybody in this thread, are you running any anti-virus software? If so, what is it?

Norton 360 

[GOL]

Same problem registering. No virus SW except built-in windows. Newest updated Windows. 

Enhetsnavn    LAPTOP-LLVB56GS
Prosessor    Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz   2.30 GHz
Installert RAM    16,0 GB (15,8 GB brukbar)
Enhets-ID    5B8F65CF-C76F-4AEC-9008-0E30BD551D28
Produkt-ID    00330-52453-09542-AAOEM
Systemtype    64-biters operativsystem, x64-basert prosessor
Penn og berøring    Støtte for berøring med 10 berøringspunkter
 

[Bruno Belo]

i use windows defender only

[Marco Kulczyk]

I deactivated the AntiVir (Norton) and start to try to register. Same error.

[PaulEC]

20 hours ago, Marco Kulczyk said:

I deactivated the AntiVir (Norton) and start to try to register. Same error.

I tried deactivating Norton as well, and, like you, it made no difference!

[Øystein Thune]

Same problem on two windows machines with the latest Windows software.

[WertsCase]

I also have the same problem, Windows/Microsoft store purchase, just using Windows security. 

[ReneFL]

@DanG: I have the same error message as Arlen Keshabyan for Windows. I was able to register my copies of Photo and Designer on my Mac on the same network.
 

1. Did you purchase the app from the Microsoft Store? Yes.
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? Version 12011.1001.1.0
3. What's the version number of c:\windows\system32\RuntimeBroker.exe? 10.0.19041.746

Windows Version is 10 Build 19041.746

[Marco Kulczyk]

Is there already help / solution?

 

[walt.farrell]

32 minutes ago, Marco Kulczyk said:

Is there already help / solution?

Possibly this one?
 

 

[Bruno Belo]

Install BETA versions, open all 3 sofwtares beta, them open normal versions and register, and now uninstall beta version.

[Marco Kulczyk]

Thanks for the help. I'll give it a try.

It worked! Thank you very much. @Bruno Belo

Edited February 15, 2021 by Marco Kulczyk