ian kelsall Posted February 4, 2021 Posted February 4, 2021 just installed affinity photo 1.9. try to sign in to 'my account' or 'register new account' and i get an error "we're sorry, something went wrong during registration or sign in." Nothing to do with antivirus or firewall, tried switching them off. Quote
Ron P. Posted February 4, 2021 Posted February 4, 2021 Hey @ian kelsall, sorry to hear you're having this problem. I may have got lucky and slid in at a lull or something. It could be their server is extremely busy due to just releasing this. I hate that generic error message, something went wrong, duh.. You might try again a little later to see if you're able to. Quote Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W
ian kelsall Posted February 4, 2021 Author Posted February 4, 2021 so far, it is still not allowing me to sign in, i've tried all day, as late as 10 pm, and still nothing. Quote
Staff DanG Posted February 4, 2021 Staff Posted February 4, 2021 Hi @ian kelsall, Thanks for reporting this. We're currently looking into some issues which seem to be affecting a small number of customers when attempting to register. I've just got a couple of questions if that's ok: Did you purchase the app via the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Thanks a lot Quote
ian kelsall Posted February 4, 2021 Author Posted February 4, 2021 Windows Feature Experience Pack 120.2212.551.0 os build 19042.746 yes, i purchased via the microsoft store i have no idea what this runtime broker exe is or how to find the version number Quote
ian kelsall Posted February 4, 2021 Author Posted February 4, 2021 i think it is 10.0.19041.746 version number the run broker exe Quote
EyeT Posted February 4, 2021 Posted February 4, 2021 Hi all, I am having the same issues (its actually happening across photo, designer and publisher). Tried signing in (as per new initiative in v 1.9) and getting same message as @ian kelsall. Further down it also states the following... http request failed with error code 'NotFound' . I am running software that comes direct via affinity (not microsoft store). Looking at error, suspect issue is either with program or affinity servers. Quote
dward Posted February 4, 2021 Posted February 4, 2021 Another from the Microsoft store, version 12011.1001.1.0 - I am unable to figure out the run broker exe version. Patrick Connor 1 Quote
Kalleno Posted February 4, 2021 Posted February 4, 2021 (edited) I have the same issue. Just updated the Software via Windows Store, but cant register or login to a account. Purchased: Windows Store Windows-Store-Version: 12011.1001.1.0 RuntimeBroker-Version: 10.0.19041.746 Windows-Build: 19042.789 Edited February 4, 2021 by Kalleno Patrick Connor 1 Quote
qrispy Posted February 4, 2021 Posted February 4, 2021 I have the same issue with all three Affinity Products purchased from the Windows Store. Windows-Store-Version: 12011.1001.1.0RuntimeBroker-Version: 10.0.19041.746Windows-Build: 19041.746 Patrick Connor 1 Quote
EyeT Posted February 5, 2021 Posted February 5, 2021 Mine has started working on both my machines so must have just been a temporarily glitch with their servers Patrick Connor 1 Quote
gellenburg Posted February 5, 2021 Posted February 5, 2021 Having the same issue. Purchased from the Microsoft store and updated this evening. Here's a screenshot: https://imgur.com/a/35Eipe4 Patrick Connor 1 Quote
mauarg Posted February 5, 2021 Posted February 5, 2021 I have the same problem, after the update to 1.9. Patrick Connor 1 Quote
Mike Ray-Jones Posted February 5, 2021 Posted February 5, 2021 I have the same problem. It persists with the firewall switched off. Purchased from the Windows Store. Windows-Store-Version: 12011.1001.1.0RuntimeBroker-Version: 10.0.19041.746Windows-Build: 19041.746 Patrick Connor 1 Quote
maXemaeLean Posted February 5, 2021 Posted February 5, 2021 (edited) Same issue here .. (Photo, Designer & Publisher). All three apps purchased, downloaded and installed/updated from this site (Serif-Store). Edited February 5, 2021 by maXemaeLean typos Patrick Connor 1 Quote
owlp Posted February 5, 2021 Posted February 5, 2021 Here I'm having this problem just with Affinity Photo, Designer and Publisher were ok. Error message: Quote Failed to connect to affinity.api.serifservices.com port 443: Bad access Patrick Connor 1 Quote Affinity Photo 2.0.4 | Affinity Designer 1.10.5.1342 | Affinity Publisher 1.10.5.1342 Windows 10 Pro 22H2 64bit | Intel Core i7 8750H @ 2.2 GHz | Nvidia GeForce GTX 1060 (Studio Driver) | Intel UHD Graphics 630 | 16 GB Dual Channel DDR4 https://www.flickr.com/photos/owlp
Pim197 Posted February 5, 2021 Posted February 5, 2021 Same issue! Edition Windows 10 Pro Version 20H2 Installiert am 25.01.2020 Betriebssystembuild 19042.746 Leistung Windows Feature Experience Pack 120.2212.551.0 Purchased from Microsoft Store! Patrick Connor 1 Quote
Staff DanG Posted February 5, 2021 Staff Posted February 5, 2021 Hi, Thanks for everybody's help with this. We're still looking into it and have a couple of questions. Can anyone in this thread who hasn't already please answer the following questions (assuming you're still having problems registering of course!)? Note there's an extra question I haven't previously asked! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance! Your help is much appreciated! Quote
Mike Ray-Jones Posted February 5, 2021 Posted February 5, 2021 Hi @DanG I answered 1-3 above; in answer to 4, yes, and it's BullGuard. Thanks Mike. Quote
dward Posted February 5, 2021 Posted February 5, 2021 Information previously provided: Microsoft store, version 12011.1001.1.0 - I am unable to figure out the run broker exe version Are you running any anti-virus software? If so, what is it? Windows security (updated daily) On a similar vein but not asked for.. I do run Adblock (not sure if relevant but figure it would not hurt to include). Quote
maXemaeLean Posted February 5, 2021 Posted February 5, 2021 34 minutes ago, DanG said: Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? 1. No .. Affinity-Store .. and so 2. & 3. should be irrelevant. 4. No. Quote
ian kelsall Posted February 5, 2021 Author Posted February 5, 2021 i did buy from the app store, but i have already stated that i de-activated the anti virus software and it still will not access the registration site. Quote
Wendell Posted February 5, 2021 Posted February 5, 2021 Did you buy the app from the Microsoft Store?YES What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?Version 12011.1001.1.0 What's the version number of c:\windows\system32\RuntimeBroker.exe?10.0.19041.746 Are you running any anti-virus software? If so, what is it?Only the built-in Windows 10 security Quote
owlp Posted February 5, 2021 Posted February 5, 2021 2 hours ago, DanG said: Hi, Thanks for everybody's help with this. We're still looking into it and have a couple of questions. Can anyone in this thread who hasn't already please answer the following questions (assuming you're still having problems registering of course!)? Note there's an extra question I haven't previously asked! Did you buy the app from the Microsoft Store? What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Are you running any anti-virus software? If so, what is it? Thanks in advance! Your help is much appreciated! 1. no 2. - 3. 10.0.19041.746 4. just Windows Defender Quote Affinity Photo 2.0.4 | Affinity Designer 1.10.5.1342 | Affinity Publisher 1.10.5.1342 Windows 10 Pro 22H2 64bit | Intel Core i7 8750H @ 2.2 GHz | Nvidia GeForce GTX 1060 (Studio Driver) | Intel UHD Graphics 630 | 16 GB Dual Channel DDR4 https://www.flickr.com/photos/owlp
Alexandre Cardoso Posted February 5, 2021 Posted February 5, 2021 Bought On MS Store Version 12011.1001.1.0 Not able to register too Affinity Photo. Windows defender only as security Runtime: Version 12011.1001.1.0 ALex Quote
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