TEcHNOpls Posted September 22, 2020 Posted September 22, 2020 AP seems to hung on save when using HW acceleration. This happens ~50% of the time I try to save. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
Staff Chris B Posted September 23, 2020 Staff Posted September 23, 2020 I've tried this 10 times in a row and each time it has completed a save. I wonder if there's something in the document that's triggering it. Can you procvide a dump file please when you get the hang? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
TEcHNOpls Posted September 23, 2020 Author Posted September 23, 2020 Unfortunately there's no dump that I can see, no crash, AP simply locks down/freezes. Maybe it's an off-shot of that issue with badly saved files that's still not corrected? "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
Mark Ingram Posted September 24, 2020 Posted September 24, 2020 On 9/22/2020 at 8:05 PM, TEcHNOpls said: AP seems to hung on save when using HW acceleration. This happens ~50% of the time I try to save. Are you using a laptop with a dedicated GPU?
TEcHNOpls Posted September 24, 2020 Author Posted September 24, 2020 Nope, Nvidia GTX 970. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
Mark Ingram Posted September 24, 2020 Posted September 24, 2020 4 hours ago, TEcHNOpls said: Nope, Nvidia GTX 970. I've had a go at reproducing here, and I'm struggling so far. Do you think it could be related to a specific document or tool? If so, could you share it?
TEcHNOpls Posted September 24, 2020 Author Posted September 24, 2020 Unfortunately, I can't see any specific scenario, just have to save after any number of changes and it hangs, 50% of the time at least. If I had access to some debug symbols or debugger (with rudimentary instructions how to attach to the hung process) I might have fins where it happens at least. btw. do you have any progress on that corrupted saves I reported here: ( I feel there might be some connection here) ps. why were unclosed issues moved to archive? "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
Mark Ingram Posted September 25, 2020 Posted September 25, 2020 On 9/24/2020 at 11:18 AM, TEcHNOpls said: Nope, Nvidia GTX 970. Can you give me a screenshot of your benchmark dialog? I know you posted one in the Benchmarks thread, but that didn't include the GPU result (guessing you didn't enable Hardware Acceleration in Preferences at that point).
TEcHNOpls Posted September 26, 2020 Author Posted September 26, 2020 Ok, I was hoping to have it done later but I had to (long story short, deleting partitions does not work well with LILO, even if these are unused) upgrade my PC, so I'll be posting different results now. I will however see if I can get this issue to reproduce. If so, I'll address this issue again. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
TEcHNOpls Posted September 26, 2020 Author Posted September 26, 2020 Ok, so I was working on a photo, and all was well, until I removed a bunch of layers (merged earlier), and tried to save, then AP stopped working again on save. Thou I don't believe it's specific set of actions that leads to this, just that I did some actions and then try to save. I did the removal of the layers again and now it saved. ps. Besides the CPU and OS change, what changed was the RAM usage limit and Disk usage (from 8gb and 2000mb, respectively). "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
TEcHNOpls Posted September 27, 2020 Author Posted September 27, 2020 I got it to hung a few times today, also, noticed there's some canvas rendering corruption happening from time to time. Update: I have a file that keeps on locking AP on save with a simple reproduction scenario. I even updated GFX drivers and restarted Windows to check if id does hang AP and it does. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
Mark Ingram Posted September 28, 2020 Posted September 28, 2020 13 hours ago, TEcHNOpls said: I got it to hung a few times today, also, noticed there's some canvas rendering corruption happening from time to time. Update: I have a file that keeps on locking AP on save with a simple reproduction scenario. I even updated GFX drivers and restarted Windows to check if id does hang AP and it does. Great - can you share the file?
TEcHNOpls Posted September 28, 2020 Author Posted September 28, 2020 Yes, ofc, but it's 1,1GB so can you send me a dropbox link or something? "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
Staff Chris B Posted September 29, 2020 Staff Posted September 29, 2020 Here you go https://www.dropbox.com/request/wsOZp3ifKXyND3mLk26d TEcHNOpls 1 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
TEcHNOpls Posted September 29, 2020 Author Posted September 29, 2020 Working on the highlighted layer, use Healing Brush tool, with Aligned and Use current Layer and Below. I have to do some adjuctments, like trying to fix some spots on the face and then try to save to have AP lock up. Edit: added file size for you to check. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
phoenixart Posted October 2, 2020 Posted October 2, 2020 I can confirm this started happening for me too with the latest beta 1.9.0.767. I'm able to reproduce it pretty much every session. It seems random and it is not clear what it's triggering the issue. In the video attached I'm just performing some random operations and then when I save the file the issue occurs. hung-on-save_H_264.mp4 Piero Desopo Direction, Design <http://phoenixart.com> Photography <http://www.pierodesopo.com>
TEcHNOpls Posted October 5, 2020 Author Posted October 5, 2020 Tested with latest version, hangs on save with Acceleration turned on. As such, acceleration looks unusable. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
Mark Ingram Posted October 6, 2020 Posted October 6, 2020 19 hours ago, TEcHNOpls said: Tested with latest version, hangs on save with Acceleration turned on. As such, acceleration looks unusable. Can you try the following for me (with the latest beta). Set the following environment variable: PersonaIsOpenCLLoggingEnabled to the value 1. Then can you reproduce the hang, wait a minute, kill the app and then attach the %APPDATA%\Affinity\Photo\1.0 (Beta)\Log.txt file here please?
TEcHNOpls Posted October 6, 2020 Author Posted October 6, 2020 Done. Log.txt "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
TEcHNOpls Posted October 6, 2020 Author Posted October 6, 2020 2nd Attempt Log.txt "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
walt.farrell Posted October 6, 2020 Posted October 6, 2020 Both of those log files don't seem to contain anything more than the standard information that Affinity logs during startup. I wonder if the output to the log file is buffered and the final lines didn't get written to the file because of the hang? The logs I get when Photo has closed successfully have several more lines than the logs when I've had to kill it using the Task Manager, which could indicate that buffering is happening. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Mark Ingram Posted October 7, 2020 Posted October 7, 2020 10 hours ago, walt.farrell said: Both of those log files don't seem to contain anything more than the standard information that Affinity logs during startup. I wonder if the output to the log file is buffered and the final lines didn't get written to the file because of the hang? The logs I get when Photo has closed successfully have several more lines than the logs when I've had to kill it using the Task Manager, which could indicate that buffering is happening. This is true. I've improved the logging to make sure lines are flushed to disk after writing for the hardware acceleration logging now (this will be available in the next beta). TEcHNOpls and walt.farrell 2
TEcHNOpls Posted October 7, 2020 Author Posted October 7, 2020 Yeap, the files were short so I tried two times but nothing visible. Hopefully next beta will be available soon. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
Staff Chris B Posted October 8, 2020 Staff Posted October 8, 2020 Hey TEcHNOpls, I just want to let you know that we've reproduced this and the issue has been logged with the developers. Thank you so much for your time and assistance! TEcHNOpls 1 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
TEcHNOpls Posted October 8, 2020 Author Posted October 8, 2020 Great to hear that, hope you can fix this soon. Patrick Connor 1 "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..."
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