Isomerr Posted May 12, 2020 Share Posted May 12, 2020 It’s been a while since i Imported .psd file to AD, the last time i manage to import in with ease. Now it seems that i cant import it anymore. Anyone have a solution? i use Ipad Air 3 and AD ver.1.8.3 Quote Link to comment Share on other sites More sharing options...
DM1 Posted May 13, 2020 Share Posted May 13, 2020 Just checked and having same issue here. Won’t import .psd into Photo (or Designer). Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Rostenbach Posted May 13, 2020 Share Posted May 13, 2020 Same issue here. Which very unfortunate as that’s the number one reason I paid the money for the apps. After a failing hard drive on a computer, finding that I had a suitable Photoshop replacement was a huge boon. A project, that I put many hours into, is unable to transfer back from Procreate rendering my work futile with a deadline looming. After scouring the Internet the past few days, I have found zero support for this issue. It’s kind of a major feature that many use, and I hope they respond soon. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted May 13, 2020 Staff Share Posted May 13, 2020 Hi Isomerr, Rostenbach, Welcome to Affinity Forums Where are these files located on your iPad? On iPad storage, on a cloud service folder (Dropbox, Google Drive etc), somewhere else? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Rostenbach Posted May 13, 2020 Share Posted May 13, 2020 I have tried just about every source available, from iCloud, G drive, local storage, and even an external USB. Previously, I had no issues working on something in Procreate, and simply by using the share sheet bringing it over to Affinity. In fact, the options for affinity in the iOS share sheet have completely disappeared. I have tried dragging and dropping. I’ve tried downloading files directly 3rd party sites. I have thoroughly went through the settings on every app, I’ve double checked to make sure everything is using the same color profile. They are just completely unable to open up a .psd. As a test to see if it was something happening in one direction, I created a new document in Affinity, and drag/dropped it into Procreate; while it opened, it flattened all the layers. It as if this feature just up and vanished. If it would be helpful, I could provide a screen recording. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 14, 2020 Staff Share Posted May 14, 2020 16 hours ago, Rostenbach said: If it would be helpful, I could provide a screen recording. Yes please Rostenbach—thank you. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
DM1 Posted May 14, 2020 Share Posted May 14, 2020 @Chris B hi Chris, same issue here. IMG_4051.MP4 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 14, 2020 Staff Share Posted May 14, 2020 Thanks DM1. Was it working for you in this version of the app at any point? If it was, the only thing that could change is an update to the OS or the cloud service if one was used. I'm just updating to 13.4.1 now to see if I can repo it. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 14, 2020 Staff Share Posted May 14, 2020 @DM1 - Do you have Adobe Fresco at all? A colleage has seen a report of opening that app causing PSD import in Affinity. Hard reset should fix. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Rostenbach Posted May 14, 2020 Share Posted May 14, 2020 @Chris B Huh, that’s interesting... I don’t even get the error pop-up that @DM1 is showing - The files are just grayed-out in the Files app. I do have fresco, and I just try to hard restart, to no avail. I tried reinstalling the app. I even went so far as to completely wipe and restore the iPad yesterday, nothing. I am perplexed - it’s as if the problem arose overnight, without anything updating. I do have a screen recording, but it keeps failing when I try to upload it here. I appreciate your help! Quote Link to comment Share on other sites More sharing options...
Rostenbach Posted May 14, 2020 Share Posted May 14, 2020 FullSizeRender.mov FullSizeRender.mov Chris B 1 Quote Link to comment Share on other sites More sharing options...
Isomerr Posted May 15, 2020 Author Share Posted May 15, 2020 17 hours ago, Chris B said: @DM1 - Do you have Adobe Fresco at all? A colleage has seen a report of opening that app causing PSD import in Affinity. Hard reset should fix. i just uninstalled Fresco and it works!! i dont know whats wrong in having Fresco on my ipad with cant import PSD in affinity. but it works. thanks. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 15, 2020 Staff Share Posted May 15, 2020 Hey @Rostenbach - thanks for the video. Did you put Fresco back on when you restored the iPad? Thanks @Isomerr - that's useful. My colleage installed Fresco and said it was fine but there might definitely be some connection here. I'll spend some time on this today. Rostenbach 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Rostenbach Posted May 15, 2020 Share Posted May 15, 2020 (edited) @Chris B Yes, the restore did put Fresco back on the iPad, but I had not opened it yet. I do, however, use a Adobe Capture regularly. As a test, I deleted all the Adobe apps, performed a hard restart, and... Success! Now, it has no issues opening .psds. OK, so we’re a little closer to understanding this. I am truly clueless as to what would cause it; my first guess would be something that changed in plists on the iOS/files end. Now, to solve the problem of not being able to use Adobe apps in tandem... Thank you, again for the response! Edited May 15, 2020 by Rostenbach Quote Link to comment Share on other sites More sharing options...
DM1 Posted May 15, 2020 Share Posted May 15, 2020 @Chris B hi Chris, no I don’t have Fresco (or any other adobe apps). I only tried that file with this version after seeing the post. It was a Photoshop CS4 file from memory. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 18, 2020 Staff Share Posted May 18, 2020 We have seen similar issues to this before: Unable to import brushes if Sketch is installed Unable to import brushes if Artstudio is installed Now it seems unable to import PSD if Fresco is installed (potentially). Though this doesn't explain why DM1 cannot do it. I wonder if there's another app causing the conflict. Who is in the 'I get an error attempting to open PSD' camp and who is in the 'It is greyed out' camp? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
DM1 Posted May 18, 2020 Share Posted May 18, 2020 2 hours ago, Chris B said: Who is in the 'I get an error attempting to open PSD' camp It’s a little more complicated that that Chris. For example, I downloaded a template .psd format and had no issue opening it. When I try to open my Old Photoshop CS4 file .psd format, I get the unsupported format error message. So some seem to work ok and others don’t. None are greyed out (for me). Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 18, 2020 Staff Share Posted May 18, 2020 But you opened both PSD's in the exact same way? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
DM1 Posted May 18, 2020 Share Posted May 18, 2020 9 hours ago, Chris B said: But you opened both PSD's in the exact same way? On further investigation it appears the file I was using to test compatibility is corrupted as I have no issues opening my other CS4 format photos. I had imported to iPad via my wireless drive so maybe that effected it. A copy stored in Pixave on iPad, opens fine, as do other psd's there. 😬 Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 19, 2020 Staff Share Posted May 19, 2020 Thanks for the feedback everyone. I think this is perhaps something to watch out for with the Adobe apps. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Thenozadze Posted March 20, 2021 Share Posted March 20, 2021 I had a problem importing .PSD file in Affinity Photo on my iPad. I deleted Adobe Fresco and the problem fixed! Quote Link to comment Share on other sites More sharing options...
Kanak Posted April 7, 2021 Share Posted April 7, 2021 Due to some technical glitch Affinity Photo cannot import PSD files if Adobe fresco is installed on your device. Just UNINSTALL Adobe Fresco. It worked for me. Quote Link to comment Share on other sites More sharing options...
Buzz1947 Posted April 23, 2021 Share Posted April 23, 2021 Just to be clear. Affinity Designer/Photo can only import PSD files IF Adobe Fresco is NOT installed on your device... SO you must choose between Affinity and Fresco, you CANNOT use both. Is this bug being worked on? It doesn't seem unreasonable for illustrators to want to use multiple tools to create their work. Quote Link to comment Share on other sites More sharing options...
Paul Mudditt Posted April 24, 2021 Share Posted April 24, 2021 On 4/23/2021 at 4:04 PM, Buzz1947 said: Just to be clear. Affinity Designer/Photo can only import PSD files IF Adobe Fresco is NOT installed on your device... SO you must choose between Affinity and Fresco, you CANNOT use both. Is this bug being worked on? It doesn't seem unreasonable for illustrators to want to use multiple tools to create their work. I think you have to blame Adobe for taking sole ownership of PSD files. Can you imagine the uproar if Affinity took sole ownership of PSD files. DM1 1 Quote My dad always told me, a bad workman always blames their tools…. Just waiting for Ronny Pickering….. Affinity Photo, Designer, Publisher 1.10 and 2.4 on macOS Sonoma 14 on M1 Mac Mini 16GB 1TB Affinity Photo, Designer, Publisher 1.10 and 2.4 on Windows 10 Pro. Deceased Affinity Photo, Designer, Publisher 2.4 on M1 iPad Pro 11” on iPadOS 17.4 https://www.facebook.com/groups/AffinityForiPad https://www.facebook.com/groups/AffinityPhoto/ The hardest link to find https://affinity.help Link to comment Share on other sites More sharing options...
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