Can't use mouse and wacom tablet at the same time

[Fadra]

I'm having an issue with the designer software after updating to 1.8 the latest update today.  When I use my Wacom tablet pen for fine tuning my art, the mouse becomes unresponsive.  I cannot click with my mouse to save the document or make any changes within the drawing.  I'm stuck only using my Wacom pen.  This is so frustrating.  I did not have this problem before updating.  Please fix the issue

Edited February 27, 2020 by Fadra

[Gabe]

Hi @Fadra,

Welcome to the forums. 

Can you please test this in the latest beta and see if it's still affecting you? https://forum.affinity.serif.com/index.php?/forum/33-designer-beta-on-windows/

 

[ashf]

I saw the same complain on Twitter.
Has this been fixed?

[Chris B]

On 5/17/2020 at 7:30 PM, ashf said:

Has this been fixed?

No idea. We did not hear back from the OP nor have I come across any other posts like this (to my knowledge). It's likely there won't even be a bug report yet.

We'd need to know driver version, is Windows Ink enabled from Wacom driver properties and inside the Affinity app etc.

It's likely caused by the implementation of making the Affinity apps Windows Ink apps. Turning off the setting in Properties might fix this so it's worth a try. However we would ideally need to hear from the OP.

@Fadra - can you confirm if you are still being affected by this and see if disabling Windows Ink fixes it.

[adam fadh]

yes, i got this problem too. i cant click anything when im using pen after less than 5 minutes with it, then i switch into mouse and also cant click anything except return to draw (note: with really only can draw). its so frustatin i thought my laptop somehow broken before i saw this post.

[Chris B]

@adam fadh welcome to the forums. Have you tried disabling Windows Ink from the driver in Wacom Preferences and also in Affinity Preferences > Tools?

[gustavomoralesbr]

Hi Chris, same problem here, I just bought Affinity Designer a few days ago, and started testing it with my tablet today,
 

On 5/21/2020 at 11:51 AM, Chris B said:

@adam fadh welcome to the forums. Have you tried disabling Windows Ink from the driver in Wacom Preferences and also in Affinity Preferences > Tools?

I did try this actually, but it didnt work.

The other thing is my tablet is kinda old, so the wacom preferences software doesnt even show the Windows Ink button (Although I did check with Wacom and downloaded the only driver for my tablet that works with W10), I have a CTH-670 (Bamboo Create).
Driver: 5.3.5-3

I haven't tried the beta version, so I'll do that right now.

EDIT:
Alright, so with the latest beta 1.8.4.650, the problem seems to be fixed, even with Windows Ink turned on over in the settings section.  👍

Edited June 10, 2020 by gustavomoralesbr

[shaury]

no puedo usar la aplicación

[shaury]

No puedo usar la aplicación. No abre! Hice el pago pero no puedo usarla en mi MacBook 2020

[MEB]

Hola shaury,
Bienvenida a los foros Affinity
¿Dónde compraste la aplicación? Affinity Store o Mac App Store? Qué aplicación has comprado? Affinity Designer, Photo o Publisher?
Por favor, vaya a la carpeta Aplicaciones en su Mac y verifique si la aplicación está allí. Si no, no se instaló correctamente.

[Variable-Max]

With my Wacom Creative Pen Table, I can't also use my tablet fully.

As an example:

When I want with shortcuts increase the size of the pen tool or brush tool, it doesn't work.

I've set right click on one of my wacom pen buttons. But also then it doens't work, with the other shortcuts on the keyboard to increase with the wacom tablet the pen size.

Alway only the color picker appears.

So it is troublesome to work with my wacom tablet and its pen.

So i only prefer to work with my normal mouse.

But I would like so much, to work with my wacom pen, like I do it in photoshop often.

PS. I also have changed twice the settings in affinity designer settings for a tablet.

But nothing change. I don't see a difference.

[ONEBYSTUDIO]

Affinity Photo Windows Customer Beta - 1.9.0.903 (RC2)。。Still for the solution

[ONEBYSTUDIO]

Try to close enable pointer support。

使用数位板的时候，如果遇到鼠标无法点击的问题，可以尝试关闭光标支持选项。