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AP crashes with RAW files


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I'm certain this is a memory issue with 2018 iPad's (non Pro) as I cannot for the life of me get my 2017 pro to crash. I've been feeding back to dev. Waiting for some replies from crash reports I've submitted. 

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Hello, I would like to add my unfortunate problem to this thread.  My Affinity Photo app is also crashing when editing RAW files. In addition to crashing to the home screen, it also does not autosave any of the edited work or even a thumbnail of the opened image. 

App version —- is the latest full released to public

Ipad version - Ipad air 2. With IOS 13.3.1

Camera models include - Canon M100, EOS Rebel T6i 

Note, the previous app update initiated the crashing.  Versions prior to the last two updates did not cause crashes, also noticed that the app it self runs a little slower than before. 

Please help. Video below shows typical crash scenario. It’s a bit long, but can sometimes happen after only a few minutes. 
 

 

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Apreciable equipo de Affinity

Tengo una ipad pro version de software 13.3.1 de 11 pulgadas, modelo DMPZC65UKD6L de 256gb, el día de hoy estoy editando una imagen en su app de affinity photo y a los 5 minutos esta se cierra sin siquiera a ver guardado mi avance por lo que mi trabajo se pierde, espero su pronta respuesta, gracias.

Atte. Lic. Rocío Ramírez

Link de video tomado desde mi ipad:

https://drive.google.com/open?id=1W_jrOiGhlOfC6pOKkZS6FGbnyypp1PEp

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On 3/11/2020 at 12:50 PM, Chris B said:

I'm certain this is a memory issue with 2018 iPad's (non Pro) as I cannot for the life of me get my 2017 pro to crash. I've been feeding back to dev. Waiting for some replies from crash reports I've submitted. 

Hi

 

with New update 1.8.2 The problem is the same

 

any solution?

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Ipad 6:th geneteration. Canon Raw files. Chrashes about all the time. 

I usually can load the photo and do some edits but then it chrashes.

One photo can take severall tryes until the app manage to comply. 

Same problem with HDR developing. Then the photo usually never even loads. 

 

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Hola buenas noches. 
he adquirido hace unos días el software y desde el primer día el programa se cierra al exportar un recorte a una capa nueva. Estoy utilizando un iPad mini 5 2019 con la versión  13.1.3.iOS . Adjunto vídeo del proceso y registro de error del iPad.  espero tenga solución. Gracias y un saludo

 

Error ipad

https://www.amazon.es/clouddrive/share/a936BWd68VsFBK4hK3BwGAOzFVkw7mVhbDIKNg97lGY


 

 

 

 

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Me pasa lo mismo, no se trata del formato de la fotografía ni de la cámara que proviene, cuando se hacen muchos cambios en una foto, se cierra sola la app, porque se bloquea. Otras veces, las que menos, se bloquea y hay que cerrarla manualmente. Sinceramente no me hace gracia haberme gastado tanto dinero en una app que no funciona bien y encima me hace perder el trabajo que había hecho cada vez que se reinicia. 
saben también a través de donde puedo contactar? Estoy muy molesta.

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