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AkaDrows

AP crashes with RAW files

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Hi, 

just wondering if anyone can please help me.

I have AP on my 6th gen iPad which is up to date, iOS 13.3

My issue is editing RAW files in develop mode the app just crashes and all progress is lost which is really annoying I have to edit the same photo up to 5 times just to get it how I want so I can save it. Does anyone know if a fix for this? 
RAW files are NEF on average 29MB from a Nikon D5600 if that makes a difference. I will eventually I hope to get AP for my computer (still debating now) when I can get back to work but until then this is my only means of editing and am beyond frustrated. 

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I am having a similar issue.  I am editing DNG Files from a mavic 2 pro. I have found if I save it locally first I have fewer issues. 

Edited by Madperk

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Hi AkaDrows :)

I'm sorry to hear you're having trouble, I've tried to replicate this issue here, however I only have the latest iPad Pro to hand so it isn't a complete 'apples-to-apples' comparison.

Could you please confirm for me:

  • Does this crash always happen when performing the same change, or does it seemingly occur randomly?
  • If you load a RAW file, make 1 change to it - set the exposure for example - then develop it, does the app handle this correctly?
  • Does this happen with any of your RAW files, or only certain ones?

Thanks in advance!

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Hi Madperk,

Welcome to the forums :)

12 hours ago, Madperk said:

 I am editing DNG Files from a mavic 2 pro. 

As can be seen from the Apple supported RAW list (that Affinity Photo uses), unfortunately the Mavic 2 pro is not currently a supported device, which is likely causing the crashes. Unfortunately it is with Apple to add support for this model for it to be compatible with the app, my apologies!

https://support.apple.com/en-gb/HT210191

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On 1/13/2020 at 3:12 AM, Dan C said:

Hi AkaDrows :)

I'm sorry to hear you're having trouble, I've tried to replicate this issue here, however I only have the latest iPad Pro to hand so it isn't a complete 'apples-to-apples' comparison.

Could you please confirm for me:

  • Does this crash always happen when performing the same change, or does it seemingly occur randomly?
  • If you load a RAW file, make 1 change to it - set the exposure for example - then develop it, does the app handle this correctly?
  • Does this happen with any of your RAW files, or only certain ones?

Thanks in advance!

Hey, thanks for getting back to me. 
It seems I occur randomly and it’s usually once I’ve done all or nearly all, my adjustments I have the photos loaded directly to my camera roll.

Changing one or two things is generally fine, and it seems to be on all RAW files, I did lower the  amount of Undo limit to 30 thought that might help and have changed the save interval to 30. After doing this I edited one picture developed fine then went to do frequency separation and it crashed again lucky it was saved by then. It just seems to be unstable with all RAW files I have not just any particular ones. 

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My sincerest apologies for the delayed response. 

I've been testing this issue on the same iPad model, running iOS 13 & 1.7.3 Affinity Photo. I opened 3 separate RAW files from the D5600, all saved in the Photo Library. I applied changes in the Develop Persona, developed the image and then added a few adjustment layers to the image, alongside editing the pixels themselves using a few different tools.

I then exported the file as JPEG and used the Share option to save it directly back to the Photo Library, at no point during the 3 images editing process did the app crash for me.

It would help for me to see your crash reports here, please open your iPads settings and navigate to Settings>Privacy>Analytics>Analytics data. Here you should see files titled 'Photo iPad [Date] .ips'
Could you please copy and paste the text into your reply from the most recent crash log?

Many thanks in advance!

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I have the same issue. Trying to open a NEF file from a Nikon D5300 it reports that it is not supported!   Worked fine before the update. 
 

Even deleted and reinstalled losing work and no change. 
 

Annoyed as AF on iPad is my main editing tool and I can’t use it.  Not sure if I should update the PC version now or leave it.

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On 1/18/2020 at 12:20 AM, Dan C said:

My sincerest apologies for the delayed response. 

I've been testing this issue on the same iPad model, running iOS 13 & 1.7.3 Affinity Photo. I opened 3 separate RAW files from the D5600, all saved in the Photo Library. I applied changes in the Develop Persona, developed the image and then added a few adjustment layers to the image, alongside editing the pixels themselves using a few different tools.

I then exported the file as JPEG and used the Share option to save it directly back to the Photo Library, at no point during the 3 images editing process did the app crash for me.

It would help for me to see your crash reports here, please open your iPads settings and navigate to Settings>Privacy>Analytics>Analytics data. Here you should see files titled 'Photo iPad [Date] .ips'
Could you please copy and paste the text into your reply from the most recent crash log?

Many thanks in advance!

 

On 1/18/2020 at 12:20 AM, Dan C said:

My sincerest apologies for the delayed response. 

I've been testing this issue on the same iPad model, running iOS 13 & 1.7.3 Affinity Photo. I opened 3 separate RAW files from the D5600, all saved in the Photo Library. I applied changes in the Develop Persona, developed the image and then added a few adjustment layers to the image, alongside editing the pixels themselves using a few different tools.

I then exported the file as JPEG and used the Share option to save it directly back to the Photo Library, at no point during the 3 images editing process did the app crash for me.

It would help for me to see your crash reports here, please open your iPads settings and navigate to Settings>Privacy>Analytics>Analytics data. Here you should see files titled 'Photo iPad [Date] .ips'
Could you please copy and paste the text into your reply from the most recent crash log?

Many thanks in advance!

 

On 2/28/2020 at 6:44 AM, Claymore said:

I have the same issue. Trying to open a NEF file from a Nikon D5300 it reports that it is not supported!   Worked fine before the update. 
 

Even deleted and reinstalled losing work and no change. 
 

Annoyed as AF on iPad is my main editing tool and I can’t use it.  Not sure if I should update the PC version now or leave it.

So one of the biggest camera formats is no longer supported? Didn’t they just add support for cannon? So what change cameras if you want to use AP to edit raw files 😅 I’m confused

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We believe this issue may be related to Compressed RAW files from Canon. Could you please confirm, are you using Compressed RAWs (set on your camera when taking photos) ?

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I have similar problem like as AkaDrows.

“My issue is editing RAW files in develop mode the app just crashes and all progress is lost which is really annoying...”

RAW files from Canon EOS 200D

{"app_name":"Photo iPad","timestamp":"2020-03-02 21:57:51.78 +0100","app_version":"1.8.0","slice_uuid":"CB834561-B166-3097-851D-E4F7A77EAA8D","adam_id":1117941080,"build_version":"1.8.0.168","bundleID":"com.seriflabs.affinityphoto.ios","share_with_app_devs":true,"is_first_party":false,"bug_type":"142","os_version":"iPhone OS 13.3.1 (17D50)","incident_id":"7D09984A-6CB9-4BCF-B091-46BBBE61DE48","name":"Photo iPad"}
Date/Time:        2020-03-02 21:56:11 +0100
End time:         2020-03-02 21:57:51 +0100
OS Version:       iPhone OS 13.3.1 (Build 17D50)
Architecture:     arm64
Report Version:   29
Incident Identifier: 7D09984A-6CB9-4BCF-B091-46BBBE61DE48

Data Source:      Microstackshots
Shared Cache:     0x37d00000 8A4BB723-9CF0-38DF-BAFC-074A64CCAC88

Command:          Photo iPad
Path:             /private/var/containers/Bundle/Application/C9CB54E1-3978-4C76-8328-97CD20124E47/Photo iPad.app/Photo iPad
Identifier:       com.seriflabs.affinityphoto.ios
Version:          1.8.0 (1.8.0.168)
Beta Identifier:  D0E6ED1D-F773-4DEE-98AF-4DCEE50A1255
PID:              223

Event:            wakeups
Action taken:     none
Wakeups:          45001 wakeups over the last 100 seconds (449 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit:    45000
Limit duration:   300s
Wakeups caused:   45001
Wakeups duration: 100s
Duration:         100.29s
Duration Sampled: 36.67s
Steps:            3

Hardware model:   iPad7,6
Active cpus:      2


Heaviest stack for the target process:
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Powerstats for:   Photo iPad [223]
Bundle ID:        com.seriflabs.affinityphoto.ios
Adam ID:          1117941080
Is first party:   No
App version:      1.8.0
Build version:    1.8.0.168
Is Beta:          No
Share with Devs:  Yes
UUID:             CB834561-B166-3097-851D-E4F7A77EAA8D
Path:             /private/var/containers/Bundle/Application/C9CB54E1-3978-4C76-8328-97CD20124E47/Photo iPad.app/Photo iPad
Architecture:     arm64
Footprint:        392.91 MB -> 528.30 MB (+135.39 MB)
Pageins:          2774 pages
Start time:       2020-03-02 21:57:00 +0100
End time:         2020-03-02 21:57:37 +0100
Num samples:      3 (100%)
CPU Time:         7.011s
Primary state:    2 samples Frontmost App, Non-Suppressed, User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive, Override Thread QoS Unspecified
User Activity:    0 samples Idle, 3 samples Active
Power Source:     3 samples on Battery, 0 samples on AC
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           0x1b7eb2000 -        0x1b7ee2fff  libobjc.A.dylib                                   <A697479D-4C5C-391E-B117-85B894AB94C6>  /usr/lib/libobjc.A.dylib
           0x1b7f63000 -        0x1b7f90fff  libsystem_kernel.dylib                            <1B7D7184-05D6-3A83-BB1B-F9AF6AEF61F3>  /usr/lib/system/libsystem_kernel.dylib
           0x1b7f91000 -        0x1b7fc2fff  libdyld.dylib                                     <7B531A15-3E73-3185-90E2-B88D9476DA5E>  /usr/lib/system/libdyld.dylib
           0x1b8065000 -        0x1b83d9fff  CoreFoundation                                    <7519E999-1053-3367-B9D5-8844F6D3BDC6>  /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation
           0x1b90d3000 -        0x1b9176fff  IOKit                                             <8C042DC8-519E-302A-A0B3-B11C1CC67B0F>  /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
           0x1bb813000 -        0x1bc8d9fff  UIKitCore                                         <D7630067-7A00-3CB7-99E1-E7F6C55D85C5>  /System/Library/PrivateFrameworks/UIKitCore.framework/UIKitCore
           0x1c20a6000 -        0x1c20aefff  GraphicsServices                                  <CEFBBC61-FDB3-3DB7-86BF-337E511616DB>  /System/Library/PrivateFrameworks/GraphicsServices.framework/GraphicsServices
           0x1cbdfd000 -        0x1cbe97fff  Metal                                             <5AFBBBB9-501C-3ABB-AA93-836DA30D133D>  /System/Library/Frameworks/Metal.framework/Metal
           0x1cbe98000 -        0x1cbe9efff  IOAccelerator                                     <6C40B6D5-2D51-3762-8EB0-36AB042A4A9A>  /System/Library/PrivateFrameworks/IOAccelerator.framework/IOAccelerator

 

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Hi Verca,

Welcome to the forums :)

I'm sorry to hear you're also experiencing this, could you please confirm if you're using compressed Canon RAW files? Many thanks.

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On 3/2/2020 at 7:17 PM, Dan C said:

We believe this issue may be related to Compressed RAW files from Canon. Could you please confirm, are you using Compressed RAWs (set on your camera when taking photos) ?

12-Bit compressed NEF (RAW) files from Nikon D5600 there is no way to select uncompressed so this format isn’t supported? 

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Hello

 

i have same problem, with my RAW files from canon 200D

 

When I´ve been working RAW. files,  the app crashes on my iPad 2018

 

Any update?

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11 hours ago, seacpo said:

Hello

 

i have same problem, with my RAW files from canon 200D

 

When I´ve been working RAW. files,  the app crashes on my iPad 2018

 

Any update?

There have been may fixes applied in latest V1.8.2 beta but look to Chris B post above your post and add any problematic raw files to the RAW test cases Dropbox to ensure that your issue is resolved.


Affinity Photo 1.8, Designer 1.8, Publisher 1.8 on MACOS Catalina and Windows 10.
Affinity Photo 1.8, Designer 1.8 on iPad Pro 9.7" iPadOS 13.5 beta.

https://www.facebook.com/groups/affinityforipad/

https://www.facebook.com/groups/AffinityPhoto/

 

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22 hours ago, Paul Mudditt said:

There have been may fixes applied in latest V1.8.2 beta but look to Chris B post above your post and add any problematic raw files to the RAW test cases Dropbox to ensure that your issue is resolved.

It’s all of my files not just particular ones. I uploaded an orange rose although I’m not sure if it will work because I have tried to upload it to my Dropbox then downloaded it and it wasn’t RAW anymore hopefully it does and is able to help find a solution 

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You don’t have to use the Dropbox, you can directly load RAW files here, here are two example raw files.

750_2113_2.NEF

IMG_0350.CR2

The NEF file crashes 1.8.0 similar to your video but works fine under the 1.8.2 beta.


Affinity Photo 1.8, Designer 1.8, Publisher 1.8 on MACOS Catalina and Windows 10.
Affinity Photo 1.8, Designer 1.8 on iPad Pro 9.7" iPadOS 13.5 beta.

https://www.facebook.com/groups/affinityforipad/

https://www.facebook.com/groups/AffinityPhoto/

 

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8 hours ago, Paul Mudditt said:

You don’t have to use the Dropbox, you can directly load RAW files here, here are two example raw files.

750_2113_2.NEF 28.79 MB · 2 downloads

IMG_0350.CR2 24.62 MB · 1 download

The NEF file crashes 1.8.0 similar to your video but works fine under the 1.8.2 beta.

Yours worked fine here mine says 201.28kb so not sure if that’s just the preview but will try anyway. I uploaded to Dropbox too but here’s the same one here just in case.  If it makes any difference sounds like it’s on the mend though with the beta so good news now just the waiting game haha cheers for your help 👌🏽

205B81F6-9B50-4600-866F-7A434FE7B51B.jpeg

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Out of the 5 images that were submitted, only 3 were raw files. Not sure why the flower images were JPEGs.

Those 3 raw files on my 2017 iPad Pro had no issue with being edited and then developed. I'm not sure if this is related to compressed raw images or if it's a hardware issue. I am using the beta as well but I did check the retail version. 

What spec are the iPad's that you are using?

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21 minutes ago, Chris B said:

Out of the 5 images that were submitted, only 3 were raw files. Not sure why the flower images were JPEGs.

Those 3 raw files on my 2017 iPad Pro had no issue with being edited and then developed. I'm not sure if this is related to compressed raw images or if it's a hardware issue. I am using the beta as well but I did check the retail version. 

What spec are the iPad's that you are using?

I’m using IPad 2018 - 6th generation

for a long time I’ve never had any problem like that. Since last update some RAW files crashes after few minutes editing 

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We've managed to get a few crashes with a 2018 model but it seems completely random. It can take 60 seconds or I can modify one of the attached raw files for 10 minutes without a crash. We'll see if the crash reports identify anything.

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On 3/7/2020 at 4:40 PM, Paul Mudditt said:
On 3/9/2020 at 11:04 PM, Chris B said:

Out of the 5 images that were submitted, only 3 were raw files. Not sure why the flower images were JPEGs.

Those 3 raw files on my 2017 iPad Pro had no issue with being edited and then developed. I'm not sure if this is related to compressed raw images or if it's a hardware issue. I am using the beta as well but I did check the retail version. 

What spec are the iPad's that you are using?

I can try emailing them? I think it’s the file type or something because I’ve tried to upload them to Dropbox before and had the same issue like I said before, I don’t really understand it 🤷🏽‍♂️ I’m also using iPad 6th generation

 

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Just uploading here off my computer and I get a -200 Error message so have added to the Dropbox again I'm fairly certain that worked this time! 
Appreciate all the help.

Edit* looks like my camera was set to 14bit not sure if it makes a difference but I’ll try the app on 12 bit too

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