Raphael Bonelli

Hi P3Ci... do you use the Freehand Selection tool in the Poligonal mode? At the moment, that tool can make Affinity Photo crash and close without any notice or warning (even some seconds or minutes after using the tool). 

The issue "[Win] Freehand Selection tool in Polygonal mode causes Photo to crash" (REF: AF-4734) has been fixed by the developers in the latest beta build (2.6.0.2861). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

@Raphael Bonelli I can replicate the issue with those steps apart from the last one. For me the app doesn't crash until I try to do something else, like starting a new document. But I've logged this with the developers to take a look at.

I'm able to replicate this. It does consistently cause AP to crash.

Even if I open a file with content in it, select a layer and use the Poligonal Free Hand Selection Tool, it crashes when I close the file.
Attached a video.
2024-10-16 17-06-50.mkv

Thanks for the testing. I´ve did the same on my laptop and also crashed... maybe there is something more I´m not seeing. 
I´m not using files synced anymore. One of the first things I did to start testing was moving everything to my local drive and fully unninstalling Google Drive.

.

@Lee D After some testing, maybe i´ve found a way to replicate the bug with some consistency. I´ve recorded a video of me doing the crash.
1 - Open Affinity Photo
2 - Create a Document (i´m doing a 1920 x 1080 pixels, sRGB, 72 dpi)
3 - Select the Freehand Selection Tool
4 - Select POLYGONAL in the Type Menu
5 - Create a polygonal selection doing some clicks. (Don´t matter if you CTRL+D after the selection or not)
6 - Close the Document clicking in the X in the tab. (Don´t matter if you save or not).
7 - Some seconds after the document is closed and it will crash, closing Affinity Photo.
I´ve also attached the Crash logs of some of those tests.
EDIT: I´ve also could replicate the crash on my laptop. Same steps, same crash/close.
2024-10-16 12-18-29.mkv Crashlogs.zip

@Raphael Bonelli Thank you for the files. I'm having them checked to see if they narrow down a potential cause.
Can you also follow the steps on this FAQ Article to export the event logs from Windows and send/link them to me in a DM.

I'm having similar very very regular crashes. I have to basically hit save every time I change anything because it could crash at any moment. I had so few crashes with Affinity Photo V1.x that I'm really not used to dealing with this. Attached are some crash reports. Seems to most happen when I drag and drop an image into Affinity Photo.
3e93ff74-0b03-41ac-ab00-0539e3df4747.dmp 5527d46c-6529-46bb-bd26-70d631e0392b.dmp a3876046-bf26-41e4-b560-7d0b308b9b5f.dmp

FWIW I had 3 crashes yesterday. First lot with the beta. There was a Windows 11 update KB5023706 yesterday.
5eb041f4-8226-414f-bfa0-c98cedf1cb3a.dmp 224e5581-f3d6-4d11-9edd-05ca2866a028.dmp ceb3b816-c75e-4f52-a5e4-7b6920619886.dmp

You might need to try this approach
 
https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca

Yes! I do have a Wacom installed. I´ll try to reinstall the tablet drivers! 
Thanks.

When you reinstalled the nvidia drivers did you do a clean install? Geforce Experience has  this option. (Think its in custom installation)

Same on Windows. Can't open 2.1.0.1714 in 2.0.4.1701. Still be worth a go to help narrow down where the problem is. Can often send a tiff or psd.

Not here on Mac going from the beta (2.1.0.1713) to the current retail version (2.0.4). You might be able to open with a new retail version (2.1.x) but your best bet is to assume not.

Maybe try the beta.

Since I´ve upgraded to Affinity 2.0, Photo has been closing by itself many times per day... during normal use, sometimes during batch export, others when closing or opening a file... sometimes while I try to move an object. 
I´ve attached the two last crash logs generated immediately after a closing. 
 
OS - Windows 11
nVidia Drivers updated.
9d82fd03-3c21-4bd4-bfd6-7a9e31e4abfc.dmp 9c6998a0-4451-4806-8546-d37e536f63f5.dmp

Game studios are updated more often and fine tuned for games. But studio work fine for everything.
 

A quick look at your dmp file, shows that the error seems to be related to your graphic display driver. 
I see that you've updated them but I would delete them completely. Use the drivers removing tool mentioned somewhere on the forum and then reinstall from scratch.
 

I was able to open and close your file without any crashing.

Unfortunately I couldn't get much from your crash log at this point in time. I've asked a member of our QA team to have a look at it with me however they will be finishing in the next hour so I might not have more info for you until tomorrow.

Hi Raphael,
I apologise for the delayed response we are currently dealing with a very high number of forum posts / emails etc. I am currently looking into your crash log in the meantime please could you tell me what it is you are typically doing when the app crashes? If you go into the apps preferences under performance what is the renderer dropdown set to?

Try...
Edit > Preferences > Performance
Turn off Hardware Acceleration (if enabled)
I believe this was turned back on by default in V2

Can  you please stop using the Windows Insider option and you should then see the newer updates