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  1. It's not. When trying to update or uninstall Affinity software, the installer looks for the Affinity MSI installer database file located in the C:\Windows\Installer folder (I.E. C:\Windows\Installer\83225.msi). If it can't find this file (for example, if something has deleted it), then it will try to find the original installer database file. In Affinity's case, the original installer database file would have been extracted to a temporary location during the original installation (I.E. C:\Users\UserName\AppData\Local\Temp\AffinitySetup\8c1170d2-f3c0-4caf-b5c8-5c8ec4804826\Affinity.msi). After installation, it is deleted from this temporary location by the installer. The dialogue you can see in the OP's screenshot when they try to uninstall it is saying just this: It can't find the Affinity MSI installer database file located in the C:\Windows\Installer folder and it also can't find the original 'Affinity.msi' file (which it won't, because after installation it's deleted from that temporary location). Although the dialogue gives a 'Browse' option, it is not possible to point the dialogue box to the msi (as it doesn't exist anymore) and it's also not possible to point it to the original downloaded file instead – as Affinity supply an exe file, not an msi file. Therefore, the OP will need to run the Microsoft troubleshooter tool and follow the prompts for an 'uninstalling' issue; this will allow the application to be uninstalled.
  2. This is neither a Windows issue, nor a Serif issue; Affinity products uninstall fine. This is likely a third-party issue, such as something "cleaning" the installer folder when it should be left alone. The application needs the msi installer intact so it knows what's installed and where before it updates or uninstalls itself. If it's not, then you get the errors the OP posted in their screenshots (demonstrated below). Video.mp4 They will need to download & run the tool from the below link, follow the prompts for an 'uninstalling' issue, then uninstall the Affinity software: https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed Edit: The tool in the above link is no longer available to download from 3 August 2020 due to it not being signed with a SHA-256 certificate (it was signed in 2015 with a SHA-1 cert). However, Serif have a link in the FAQ section to a version of the "Microsoft Uninstall Troubleshooter" tool hosted on OneDrive: https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/&do=findComment&comment=541684 If the OneDrive link doesn't work, there's also a version here: https://www.tenforums.com/tutorials/86975-program-install-uninstall-troubleshooter-windows.html
  3. I would use the monitor ICM colour profiles that Microsoft supply for the Intel Surface Laptop 3. 1) Download the "SurfaceOemPanel (Intel).zip" file from my post above. 2) Follow the below video. Video001.mp4
  4. Looking at the display model number (LQ150P1JX51), that's a display from a 15" Surface Laptop 3, rather than a Surface Pro. Although, I'm guessing that's just a typo. "…it is a Sharp LQ150P1JX51 panel made especially for the Microsoft Surface Laptop 3. It is Sharp factory calibrated to 100% sRGB, Delta E <1 and also offers an enhanced mode (saturated)." Until the OP replies, the ICM colour profile name does match the Surface Laptop 3 ICM colour profile. Someone has previously posted about this colour profile on the Microsoft website – however, over the years, I've yet to see a display/hardware manufacturer give a technical reason why some of their ICC/ICM display colour profiles display one of the RGB colour channels oddly: https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-icm-profile-has-wrong-header-size-and/cb29ce76-9ebc-42f7-954a-63c3868a33e8 Interestingly, if I extract the ICM display colour profiles directly from the Surface Laptop 3 driver MSI files, the ICM colour profile included with the Intel drivers displays 255,255,255 as white (at least in Windows Sandbox, on an Intel desktop machine, with a Dell monitor), however the one included with the AMD drivers gives a yellow colour cast. Surface Laptop 3 (with Intel Processor Drivers and Firmware): MSI link: https://www.microsoft.com/en-us/download/details.aspx?id=100429 Extract MSI command: msiexec /a C:\Users\WDAGUtilityAccount\Desktop\SurfaceLaptop3_Win10_18362_20.072.28623.0.msi /qb TARGETDIR=C:\Users\WDAGUtilityAccount\Desktop\MSIOutput The extracted ICM profiles from the Intel MSI file (Zip file): SurfaceOemPanel (Intel).zip Screenshot: Surface Laptop 3 (with AMD Processor Drivers and Firmware): MSI link: https://www.microsoft.com/en-us/download/details.aspx?id=100428 Extract MSI command: msiexec /a C:\Users\WDAGUtilityAccount\Desktop\SurfaceLaptop3_Win10_18362_20.053.37902.0.msi /qb TARGETDIR=C:\Users\WDAGUtilityAccount\Desktop\MSIOutput The extracted ICM profiles from the AMD MSI file (Zip file): surfaceoempanel (AMD).zip Screenshot:
  5. From the description, it sounds like the JPG image has a clipping path: – When you open the image in software that recognises the clipping path (like Affinity Photo), then you see the transparency. – When you open the image in software that doesn't recognise the clipping path (like an image viewer), it ignores the clipping path and displays the whole image. Example (zip file): 001 (Contains clipping path).zip To export the image without a clipping path: In the JPG export settings, click the 'More' button, then untick 'Convert clips to paths'.
  6. In addition to the reply above, if you click the 'More' button in the context toolbar and to go to the 'Dynamics' tab; does the paint brush that you're currently using have a 'Hue Jitter' set?
  7. What appears to be happening, is the marquee antialiasing has no effect if the layer has been rotated before making the selection. Or to think of it a different way, the jagged edges are coming from the rotated layer below, rather than the marquee itself. If the layer has already been rotated, right-click on the rotated layer, select 'Rasterise' and then make the selection. Do the jagged edges then disappear?
  8. When using the Marquee tools, select the Marquee tool you want to use and also tick the 'Antialias' tick box in the Context Toolbar at the top (before making the selection). However, as you previously mentioned using feather instead, it's likely that the below setting is what's causing the issue. Go to [Affinity Photo Preferences > Performance] and change the 'View Quality' from 'Nearest Neighbour' to 'Bilinear (Best Quality)'.
  9. Unfortunately, that is how it is. Affinity Photo automatically writes the filename directly into the 'Title' field in the file metadata – meaning the original filename is stuck as the title in the metadata, even if the file is later renamed. If you're only dealing with a small number of files, then in your 'Blue_10.afphoto' example you can delete 'Blue_10' from the 'Title' field in the Affinity Photo Metadata panel. Then when you save the file as 'Green_20.afphoto', the title will be blank. However, if you are dealing with lots of photos, it's a PITA. I previously submitted feedback regarding this behaviour, however I wouldn't hold my breath on them changing it. https://forum.affinity.serif.com/index.php?/topic/114156-affinity-photo-shouldnt-automatically-write-the-filename-directly-into-the-title-metadata/
  10. It's because when developing the raw image in the Develop persona, it's currently being developed to 32-bit linear output (RGBA/32). It looks OK when you copy and paste the layer from the Photo persona into another document because it's converted to the format of the receiving document – RGBA/8 or RGBA/16 for example. Are you intending to work on the image in RGBA/32 format? If not, in the Develop persona you could go to [View > Assistant Manager] and change the 'Raw output format' from 'RGB (32 bit HDR)' to 'RGB (16 bit)'. Alternatively, when in the Photo persona, you could go to [Document > Convert Format/ICC Profile] and change the format to say RGBA/16 or RGBA/8. However, if you're intending to work on the image in RGBA/32 format, then I'm not sure why it's doing this; I'm guessing it's a bug It doesn't necessarily need to be just from developing a raw image file: if you open a new blank document in Affinity Photo – with the colour format set to 'RGB/32 (HDR)' – the Paint Brush Tool will do the same. RGBA/32: RGBA/16:
  11. I've never understood why the 'Save Affinity layers' setting isn't included in the 'More' section. This would make it possible to save a custom preset with this setting enabled.
  12. You end up with soft edges if you resize the marquee afterwards. You have to use the rectangle/ellipse tools instead. However, this means users have to use the rectangle/ellipse tools with 0% opacity fill, position it where it's required, change to 100% opacity fill, then either CTRL + click the thumbnail in the layers panel to get the selection, or use it as a vector mask directly. As a tool maker, if you want to make the marquee selection tools more usable, allowing spacebar to move the selection should also be possible. It should be possible for the user to zoom in close, align one part of the marquee selection tool using the spacebar, then dragging to expand the selection. Or in the case of selecting something like a pupil/iris of an eye, or wheels/tyres of a vehicle, switching between spacebar (to move) and dragging (to resize) a few times while keeping the left mouse button pressed. Using quick mask to resize selections is also prone to crashing.
  13. Did the thumbnail image for this file still remain displayed after it finished syncing with OneDrive?
  14. The 'little blue circle' usually indicates that the 'Stabiliser' is enabled for the brush. This setting can be enabled/disabled in the brush context tool bar at the top of the screen, when the Paint Brush Tool is selected. I'm not sure what is making the 'Round Light Brush' act like a spray brush/airbrush. You can try resetting all the brushes back the defaults. To do this, export any custom brushes that you have created in the Brushes panel, then go to [Edit > Preferences > Miscellaneous > Reset Brushes]. After doing this you will then need to import any custom brushes you previously exported, as they will be removed when resetting the brushes. However, it's difficult to understand exactly what you mean without seeing what you are seeing. Therefore, if you would prefer to get to the bottom of what's happening, you will need to post a screenshot showing the issue. Post a screenshot of the whole Affinity Photo screen, with the Paint Brush Tool selected and also with the brush settings open (click on the 'More' button in the brush context tool bar). This may provide an indication of what's happening.
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