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@mak1631 Your images show you have somehow opened your Program Data folder in a web browser, rather than in a Windows Explorer window. Assuming you are running Win 10, if you're not sure how to access Windows Explorer, go to the search box (most commonly a magnifying glass icon, bottom left hand corner of your desktop), click on the icon and in the search box type This PC. Click on the entry that says "This PC App". That will open the Windows Explorer display of all your hard drives. Double-click on the C:\ drive to open a window showing its contents and go to Program Data and then to the exact location you were previously shown for your licence file. Now, the right-click option to delete should be available. If you do not see the Program Data folder, check the View tab (at the top of that Explorer screen and make sure that "Hidden Items" (towards the right hand end of the ribbon at the top) is ticked. HTH Jeff

@walt.farrell Hi Walt. Rather OT, but aren't your Device ID and Product ID unique (and private) to you? Hence, should they not be at least obscured in the screenshot you posted above? Jeff

@Noe Chavez Welcome to the Affinity forums. Which operating system do you have, Windows, Mac or iOS and from which store, Serif, Mac or Microsoft, did you buy the app?

@ionh Welcome to the Affinity forums. (i) Yes, each OS (Windows, MAC) has its own, separate licence, which cannot be transferred from one to the other. (ii) All updates up to the release of version 2 are free. Version 2 will be a paid upgrade but there is no timeline for when this new version might be released. As of now, there is no indication that I am aware of that version 2 has got any further than the "thinking stage". (iii) My understanding is that the half-price offer is guaranteed to last for the 90 days of the Trial period. Just don't forget to buy before that period runs out if you wish to keep using the app! HTH Jeff

@Jim Vormelker My choice of "external" app for noise reduction, and which also works fully as a plugin within APh is Neat Image. HTH

How are you calibrating your monitors, what software/hardware are you using? I ask, because I run an x-rite Colormunki Display, calibration checked and reset every 28 days, and have never seen this problem, i.e. each update to any of the Affinity apps never changes my display colour profiles setting.

@Bettridge I don't think you will regret at least testing out Publisher but do be aware there is no "direct" method of opening PagePlus files in Publisher. You can export from PP as .pdf and then open the .pdf in Publisher. Jeff

@shebulmiah Welcome to the Affinity forums. At this time no Affinity app can create an ebook. It is hoped that, at some point in the future, Affinity Publisher will include this facility. Jeff

@Catsrcool Welcome to the Affinity forums. I've seen mention of this problem before and I believe the answer concerns whether or not the image data includes information on the orientation of the original image. I've just checked a Landscape .CR2 RAW in both the latest release and the latest Beta of APh and both opened in the correct orientation, so this is not a general problem. Is this something that has just started for you, as your question suggests? Can you post here one of your RAW files which exhibits this problem, for other users to test? Jeff

I see @Patrick Connor has made the change!

@werner2021 Welcome to the Affinity forums. First can I urge you to change your user name? Using your email address is to invite spam bots to harvest it and deluge your Inbox with unwanted emails. The answer to your question is that Affinity Photo is a photo/image editor, not a browser or Digital Asset Manager (DAM). Serif have said they hope to produce a DAM at some point in the future but until then there are a host of cataloguing apps that can be used, many of which can have APhoto set as the dedicated editor. HTH Jeff

@lury Erick Are you using Google Chrome as your default browser? I ask because I have twice recently encountered a similar situation: in the first, any attempt to download a particular software (by clicking on the "Download" button) produced nothing! When I asked the software manufacturer about this they replied saying they were seeing this problem when users used Chrome. Attempting the download in IE (uugghh!!) allowed the file to download; in the second case I wanted to purchase a completely different software and the page to complete the purchase always opened completely blank. In this case, remembering I had the Chrome extension IETab (highly recommended), I activated this on the purchase page and the blank page was suddenly populated with the text I needed. (By way of explanation as to why I used IE itself in the first case: I had completely forgotten about IETab!!) 😕 Jeff

@Jens Krebs I think the problem is less of one of underestimating demand, rather it is one of the side effects of the virus pandemic, which is adding to the workload of the delivery companies/couriers. Serif use Amazon Logistics and, by all reports, it is handling far more deliveries than would normally be the case because so many people are ordering products on-line, rather than risk visiting the shops. Then, when you add in the inevitable staff absences through sickness amongst those delivery drivers and their support staff..... In my case, also in the UK, from placing the order to actually receiving the book - and I live less than 50 miles from Serif Head Office - was exactly four weeks. Jeff

@Option Whisperer As @walt.farrell says, for US purchasers, the price is given in dollars and paid in dollars. There is no foreign transaction fee involved. I think you need to ask your bank/card issuer why they are charging you an additional fee to buy something in US Dollars. (I'm in the UK, where the same "foreign transaction fee" is levied if I wish to buy something in US Dollars but pay with GB Pounds. However, wherever the goods or software may originate, i.e. wherever the "manufacturer" is located, if I pay in GB Pounds I never see any additional transaction fees being added.) Jeff

@Venyer Serif staff are, indeed, on holiday but at least some of them are still working, presumably from home. I had a similar query to you - I ordered mine on November 30th, received the order confirmation email and nothing further - so I emailed Serif and received an email on Monday December 28th that the book had been despatched that day and it arrived yesterday. So, don't give up! Jeff

@Dolly Lewis The screenshot of your computer spec includes details which should not, I think, be displayed in a public forum, specifically the two IDs, which are unique to you and your computer. Please consider hiding those lines or, since you have already received the correct answer from @walt.farrell, perhaps remove the image completely. Jeff

@grahamm7 If you had done a search in the forums for "RTL Languages" you would have found numerous posts asking for this facility. Yet another thread with the request is really rather superfluous, in my opinion. 😉 I believe Serif have indicated that this facility will be added at some time in the future. Jeff

@ArtisticSoup I saw your other post, which included a link to the list of supported cameras. The list of those using the Serif RAW engine includes both your cameras, so I am a little surprised to read that you have been unsuccessful in opening their RAW files. I know the trial versions of Affinity apps are limited only by the length of time the trial can be used for, not by some feature or other being unavailable. So, I wonder why you are experiencing this problem? Is there something "different" about these RAWs? I regularly open Canon CR2 files from my 600D in Affinity Photo, without problem. If you are on a MAC, I understand the Serif RAW engine is the default but there is the alternative available to you of the Apple RAW engine which I believe does not currently support your cameras. is it possible you have tested this with only the Apple engine? Jeff

@JensH Welcome to the Affinity forums. As stated earlier in this thread, each Affinity app purchase is licenced for ONE Operating System, either Windows, MAC Or iOS. The licences are also not transferable so if, as in your case, you have already purchased one or more the apps for MAC (OSX), their use on an iPad does require that licences for that OS be purchased. To answer your question: your only option, if you wish to use the apps on your iPad, is the purchase of an iPad licence for each app. Jeff

@g.deleo Which Affinity app? And which store did you purchase from? I ask because the licence file, which for Affinity Store purchases can be accessed on your computer, includes the email address used to register the product, as well as the Product Key (I've just checked on my computer). Jeff

@g.deleo Welcome to the Affinity forums. The procedure to transfer your app and licence to your new computer depends upon where you originally purchased the app from, the Microsoft Store or direct from Serif. If you purchased via the M$ Store, simply log into it on your new computer, making sure you use the same log-in details as you used when originally purchasing the app. You should see it listed as available to download. If you purchased from the Serif store, simply log into your account, go to Downloads & Product Keys, download the installer and use your listed product key to complete the installation. HTH Jeff

@Shrodinger Welcome to the Affinity forums. If I have understood your post correctly, you have purchased Affinity Designer and Photo for your iPad and now want to also install them on your PC, running Windows presumably. Is that correct? if so, you need to be aware that each Affinity app needs to be separately purchased and licensed for each Operating System. So, if you want the Windows (or the MAC, OSX) version in addition to your iPad version, you need to buy it/them. Similarly, registering for the forums is totally independent of your purchase of the Serif software. If you decide to purchase either a MAC or a Windows version direct from Serif, that will give you a Serif Store account but again, that is completely separate from your forum log in. HTH Jeff

Happy Christmas to all Serif staff! 🥳 You all deserve a really great break for relaxation! Jeff

@ed-e Welcome to the Affinity forums. What email address are you sending to? I believe the correct and appropriate one for your situation is affinityreturns@serif.com. Jeff

@DebbieDance Welcome to the Serif Affinity forums, so not really the place to post about one of the Serif Legacy products. These latter have a dedicated forum here. However, as you say, MoviePlus is now discontinued and Serif has not replaced it with another movie editing app, so you are going to have to "bite the bullet" and move to a different manufacturer's software. Inevitably, there will be differences between MVP and whatever you choose to replace it though the "core concepts" are pretty similar. I moved, several years ago, from MVP to a different video editing app and have no regrets at doing so. I'm not going to name the manufacturer or the software I now use but, if you go to those Legacy Product forums you will find a number of different manufacturers at least mentioned. Also, there are still a considerable number of users of MVP who post there; if you have encountered specific problems with using it they may well be able to advise on methods to potentially work around those problems. HTH Jeff