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Hi Photoboss, Can you follow the steps below to create an install log file and then attach it to this thread. 1, Have the downloaded .exe file on your Desktop 2, Press the Windows Key + R to bring up the Run Dialog. Drag the downloaded setup file e.g affinity-photo-1.5.0.45.exe into the Run Dialog window. 3, After this add /log to so it reads C:\Users\username\Desktop\affinity-photo-1.5.0.45.exe /log and then press OK – the installation will start as normal. 4, You can access the install.log by pasting in %TEMP%/AffinitySetup/ to the Run Dialog and pressing OK. You will want the folder with the latest Created/Modified Date.

Hi kayearti, Do you have any of the following software installed as these are the only ones we are aware of that can stop Affinity from loading. FastPictureViewer Codec Pack Duet Display D3DGear QTranslate

Hi LevelB, Welcome to the forums. Affinity project files (.afphoto) will still upload to a cloud backup but as a data file instead. To be honest there's that many offering that kind of service, I've got a Dropbox account between devices and Google Photos as they have an unlimited option as long as the photo doesn't exist 16MP, If I remember correctly.

Hi koko236, Welcome to the forums. As Affinity Photo handles artboards differently, it will show each artboard as a group of objects. Photo doesn't have any settings to adjust how they are imported. The size should be the same, unless you use Document > Clip Canvas or Unclip Canvas.

Hi Jim, I can't seem to reproduce the issue with the Gradient Overlay and the Gradient colour dialog. Are you running Designer on Mac or Windows? Does the same issue occur if you start a new document and insert a quickshape and then use the Gradient Overlay from Layer Effects. Have you tried resetting the app to default, the steps I've included below. This will lose any brushes, user settings etc that you may of added so if you wish to back these up follow the steps in this video first. To Reset: With the app closed, hold down the CTRL key and open the app from the icon. A new window will appear,release the CTRL key and select Clear, the app will now continue to open.

Hi Noddi, Welcome to the forums. When you preview the PDF, is it being viewed at 100% or larger? Would it be possible for you to PM me a link to your .afdesign file and PDF file so I can check and compare them.

Hi Ann, From doing some internet searching, it seems the "Filter" failed message is more related to an OS/printer issue than Designer. Some suggestions to resolve the issue are: Open System Preferences > Printers & Scanners and remove your printer, restart your system and add it again. Check for updated drivers from Canon first before removing. If your printer is connected using wifi, if possible connect via USB and do some test prints to check to see if the error occurs again. Not sure which Canon printer you have but I also found this information direct on their site. Open the link and click on the Product FAQS tab, then select the fourth option down "To macOS Sierra users" and click the + to expand. Try following their suggestions on the Print dialog in Designer and see what the printouts are like.

Hi Photoboss, Welcome to the forums. Can you use this link to download the Microsoft .NET Framework 4.6.2 offline installer. Once downloaded run the setup. Once the installation is complete, do a restart of your system and then run the setup for Affinity again. If you have any other messages, please check our Install FAQ as we may of covered it already.

Hi dasigna, Welcome to the forums. Our trials for Designer and Photo are currently being updated with new features thats will be available to download from our site soon. Import support for .CDR files is something that has been previously requested and may be in a future future.

Hi Kenny, Welcome to the forums. If your Nikon .NEF files have an Affinity Photo logo, this means that Affinity Photo is the default program to open them in Windows. This shouldn't make any difference to a DNG converter reading the files to convert. Which DNG converter are you using and does it give you any type of error or message? You can try changing the default program by right clicking on of your files and selecting Properties. Click on the Change button and select another program or the Windows Photo Viewer if it's listed and click OK then Apply and OK again.

I assume that in Designer the cut path is on it's own layer, when exporting to PDF which options are you selecting? and does the Roland software have any requirements for PDF files?

Hi Gawainos, Which part of your process isn't working, creating the path, applying colour or exporting. The more information you can provide about the issue and your process the better.

Hi mizuhito, Welcome to the forums. I believe the film simulation mode information is written to a part of the EXIF data that Affinity Photo doesn't display on the EXIF tab. I'm not aware of any plugins that would display that information, you can always request it in our Features Request section of this forum and maybe our developers can add it in a future update.

Hi Randy, I've just tested the download and it completed in under a minute for myself, have you tried using a different internet browser? If you have any AV or Firewall software running consider turning them off, just while downloading as sometimes they can interfere with downloads but not always.

Hi LilleG, It's working as expected as the Macro is remembering the size of the canvas after adding 1.5 to the width & height. So if you was to then start a new document with a different size and run the saved macro it will resize to the same size as the original one used to record the macro. As macros continue to be developed, more new features will be added over time.

Hi Larsene, Welcome to the forums. We've seen this in the past and it was down to monitor profiles, in Control Panel > Colour Management, do you have any associated with your monitor? If not try adding sRGB IEC61966-2.1 as a default.

Hi Charles, Welcome to the forums. I'm assuming your using our app on a Mac, if you change the language of the OS in System Preferences to English to help within the app will also display in English. Another option is that a user has exported the Affinity Photo 1.5 help to epub here. If you're using Affinity Designer, you may need to follow the steps in this post to manually extract them (OS will need to the in English) as I can't seem to locate a extracted version.

Hi TurboCooler, After you have setup your printer and paper size, you can use the scaling option, as this increases the amount of pages, depending on how large your image is and how many sheets are required. However I've exported to PDF before and have used the poster print options as for the moment they give a better idea of what the output will be like.

Affinity Photo requires Microsoft .NET Framework 4.6.2 to be installed on the system. Use this link to download the offline installer direct from Microsoft. With reference to accessing the System32 folder have a read of this page which also links to this one.

Hi Ashwell, Welcome to the forums. Its something thats previously been requested and may be a feature added in a future update. If you have any further feature requests, feel free to post them here.

Hi Dirk, Welcome to the forums. Any Illustrator documents that have objects on the pasteboard won't be present when opened in Affinity Designer. Once a file is open you can move objects onto the Pasteboard, but you may need to change the view mode first, View > View Mode > and uncheck Unclip to Canvas.

Hi supervolting, Currently we don't have any bundle deals available for Mac or Windows, this may be something we look at in the future.

Hi Jørgen, Welcome to the forums. Using the Crop Tool, change the Mode to Custom Ratio, making sure the Units have been changed to Centimeters, you can now crop to the specified size. The Canon print plugin doesn't currently work with Affinity Photo, hopefully as development continues the plugin will be improved further.

Hi hwcl, Welcome to the forum. If you uncheck the Automatically Align Images option, once the stack has been created. You can expand the stack on the Layers tab and select one of the images, now using the Move tool, reposition the image.

Hi artofmtl, I've reproduced this and have passed it over to the developers to look into, thanks for letting us know.